Jump to content


Loula

LTSB - Abbreviations on DPA / Customer Notes

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4673 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

after that i think i`m just going to forget about the first 2 years and just stick with the last 4 for which i can cross reference against the online statements. coz to be honest i aint a clue what i am looking at here

 

knobby1, I hope you don't get discouraged from claiming back what is rightfully yours. If you do, their abbreviations will have worked in their favour - is that really what you are prepared to accept?

 

My DPA reply has not arrived yet but I'm sure I'll need a translator when it does! Good luck getting a reply Loula.

 

Regards,

Bean


Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

Share this post


Link to post
Share on other sites
I've got a explanation page in with my dpa stuff.

 

I'll scan it in tomorrow, but

 

LS902 - Advise o/d: suggest increase limit is discussed: retry

LM902 - Limit exceeded:credit/contact no more increase

LM901 - Limiy exceeded: contact to discuss

 

etc, etc

 

cool

These are teh first in teh row of letters and numbers in my customer notes, I thought it was work station id's they must have loads of these if they are instruction ID's

 

await eager for the rest.:D

 

BL.

Share this post


Link to post
Share on other sites

sorry for the delay, i keep forgetting to take the p/w to work. I've taken a photo of it on my phone. Hopefully it'll be clear enough to see.

 

Actually i can't seem to attach files. I'll PM Loula

Share this post


Link to post
Share on other sites

I received the following details with my DPA requested statements today.

Not too sure what EM and LETTER DELETED refer to though but thought the following might be useful anyway:

 

Letter Explanation Codes

 

1463 A/c overdrawn day 11: with/without agreed limit LETTER DELETED

LU901 unpaid cheques or direct debits: Effects not cleared – EM – LETTER DELETED

LU902 unpaid cheques: Refer to drawer fee EM – LETTER DELETED

LU904 unpaid cheques or direct debits: RD and RDPR EM – LETTER DELETED

LU913 Standing Order: retry EM – LETTER DELETED

LS912 suggest increase facility is discussed: retry – LETTER DELETED

LS902 advise o/d: suggest increase limit is discussed: retry – LETTER DELETED

LM902 Limit exceeded: credit/contact no more increase EM – LETTER DELETED

LM903 Over limit credit or cont to discuss an increase overdraft EM – LETTER DELETED

LM901 Limit exceeded: contact to discuss EM – LETTER DELETED

AK208 Enclosure for signature and return

AK215 Request new specimen signature – LETTER DELETED

AK234 Address change Anti Fraud acknowledgement

OF203 2nd/3rd offender direct offer classic/staff cheque account

XP901 Limit: expired – Letter of authority

UB901 Advice of unauthorised borrowing fee EM

LH901 Contact: warn excess limit may return future items: retry – LETTER DELETED

LH905 Card payments: warn withdrawal & UBF: retry – LETTER DELETED

LH923 Chaser no response – previous letter: retry – LETTER DELETED

EM901 New excess letter EM

EM902 Excess letter – 1st chaser EM

EM903 Returns letter EM

EM925 Confirm excess letter EM

EM926 General Letter EM

EM908 Unable to return letter EM

EM909 Advice letter for non charging events EM

ER201 Letter sent in error: centrally produced letter

AG242 Permanent

CCD Control account under Central Collections Department control

PR230 Promotional – contact me

AF219 Secondary A/c app recd – new account details given

EI205 Reply for personal/sole trader/partnership customers

 

Customer Contact Notes Abbreviations

 

Method of contact

AP Appointment

BI Branch interview

ER Enquiry

HV Home visit

MI Mail in

MO Mail out

TI Telephone in

TO Telephone out

 

 

Subject

ACCRVW Account review

APTBKN Appointment broken

ATM Cashpoint, bankcard

CHQACC Cheque account

CRCRDS Credit cards

DECD Deceased

DEPSAV Savings account

EXMGMT Excess management

FO Formal overdraft

GNCOMP General complaint

HOMMTR Home/motor insurance

LIFE Personal protection plan

LLPENS Pensions

LOANS Loans

MLSHOT Mailshot Letter

MTG Mortgage

NOANS No answer

S-ENQ Status enquiries

SO-DD Standing order/direct debits

STDLET Standard letter

ULINV Investments

VREFD Visit refused

 

 

Action

ACK Acknowledgement

ADV Advice

AMD Amend

APP Approve

APDC Appointment declined

APMD Appointment made

CAN Cancel

CLM Claim

DEC Decline

ENQ Enquiry

NEW New

OTH Other

QUO Quote

REQ Request

RES Response

  • Haha 1
  • Confused 1

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

Share this post


Link to post
Share on other sites

:eek: Thanks so much :D thats awsome.

BL

Share this post


Link to post
Share on other sites

Maybe it would be an idea to ask for some sort of clarification on abbreviations, within the DPA letter?

Share this post


Link to post
Share on other sites

on my customer notes the first page says letter "standard letter automatically generated first class central" then after a few notes of manual intervention all the subsiquent notes say "standard letter first class central" my question is does any one elses say this? or have they realised that the "automatically generated" is detrimantal to them so have ommitted it?


LLOYDS TSB

DPA: REQUEST SENT: 11-04-06

RECEIVED 28-O4-06

PRELIM LETTER SENT: 04-05-06

RECEIVED SOD OFF:06-05-06

Share this post


Link to post
Share on other sites

Please - I am brand new to this site - after watching the TV article - what is DPA?

Dave

Share this post


Link to post
Share on other sites

Sorry - got it - duh

Share this post


Link to post
Share on other sites

Not sure whether this is of any use but as a Lloyds customer signed up for internet banking I was able to check my statements back online to July 2002. They have a search facility which means you can search statements up to 3 months at a time specifically for charges (including penalty and interest charges). I was able to do this yesterday afternoon having watched Trevor McDonald programme the previous evening. I posted my request for a refund yesterday covering a 4 year period (in excess of £2,500 for charges mainly incurred as a result of Lloyds taking the previous months charges!). On this basis I did not have to request the information from the bank for this period as it was already available to me.

 

Hope this helps.

Share this post


Link to post
Share on other sites

I would like to agree with sagaloo - it is easy to search back with the internet facility. I did this yesterday in half an hour for free!

 

Questions though please: Now what. Letters with list of charges to local and head offices with proofs of postage.

 

Then wait I suppose?

 

Anyone got experience of what happens next?

 

Cheers

Share this post


Link to post
Share on other sites

ltsb have sent a complete list of all codes and abbreviations with my list of charges but im not sure what to do

Share this post


Link to post
Share on other sites

I had a loan running with Lloyds for 5 years no problems. Suddenly started getting £25.00 charges every month as "there is no direct debit on this account and we are having to take it manually" When I queries whose authority did they have to take the money if there was no direct debit, I was told "we don't need your authority". So what is the point of the direct debit and why were they charging me £25 a month?!!!!! When I complained in person, I was told they would refund the charges and it looked like that's what they did when I was there. Lo and behold the next month's statement had the charges back on it. AAAAhhhhh!!!! I have now sent my Data Protection letter as they completely did my head in financially as well as psychologically.


Andrea :)

Share this post


Link to post
Share on other sites

Lloyds did include a guide to abbreviations when they responded to my DPA request. They were professional through and through, that is if by professional you mean a third generation xerox copy of a page typed in Comic Sans font!

On an unrelated note, as I've posted on my own thread, Lloyds gave me their new standard £750 gesture of goodwill offer. I responded with a rejection letter including an extra £1000 of previously undisclosed charges and an extension to their timeframe by 14 days, "as a gesture of goodwill."

Share this post


Link to post
Share on other sites

Hope this helps a little - there are a few I haven't got on the list that Lloyds sent me!

 

MO STDLET

 

Mail out standard letter

 

BI CS_CHQ RES

 

Bank Interview xxx Cheque Response

 

BI ICA NEW

 

Bank Interview xxx New

 

MI FO OTH

 

Mail In Formal Overdraft Other

 

TI CHQACC OTH

 

Telephone In Cheque Account Other

ER CHQACC OTH

 

Enquiry Cheque Account Other

Share this post


Link to post
Share on other sites

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Share this post


Link to post
Share on other sites
style="text-align:center;"> Please note that this topic has not had any new posts for the last 4673 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...