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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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LTSB - Abbreviations on DPA / Customer Notes


Loula
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after that i think i`m just going to forget about the first 2 years and just stick with the last 4 for which i can cross reference against the online statements. coz to be honest i aint a clue what i am looking at here

 

knobby1, I hope you don't get discouraged from claiming back what is rightfully yours. If you do, their abbreviations will have worked in their favour - is that really what you are prepared to accept?

 

My DPA reply has not arrived yet but I'm sure I'll need a translator when it does! Good luck getting a reply Loula.

 

Regards,

Bean

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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I've got a explanation page in with my dpa stuff.

 

I'll scan it in tomorrow, but

 

LS902 - Advise o/d: suggest increase limit is discussed: retry

LM902 - Limit exceeded:credit/contact no more increase

LM901 - Limiy exceeded: contact to discuss

 

etc, etc

 

cool

These are teh first in teh row of letters and numbers in my customer notes, I thought it was work station id's they must have loads of these if they are instruction ID's

 

await eager for the rest.:D

 

BL.

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sorry for the delay, i keep forgetting to take the p/w to work. I've taken a photo of it on my phone. Hopefully it'll be clear enough to see.

 

Actually i can't seem to attach files. I'll PM Loula

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I received the following details with my DPA requested statements today.

Not too sure what EM and LETTER DELETED refer to though but thought the following might be useful anyway:

 

Letter Explanation Codes

 

1463 A/c overdrawn day 11: with/without agreed limit LETTER DELETED

LU901 unpaid cheques or direct debits: Effects not cleared – EM – LETTER DELETED

LU902 unpaid cheques: Refer to drawer fee EM – LETTER DELETED

LU904 unpaid cheques or direct debits: RD and RDPR EM – LETTER DELETED

LU913 Standing Order: retry EM – LETTER DELETED

LS912 suggest increase facility is discussed: retry – LETTER DELETED

LS902 advise o/d: suggest increase limit is discussed: retry – LETTER DELETED

LM902 Limit exceeded: credit/contact no more increase EM – LETTER DELETED

LM903 Over limit credit or cont to discuss an increase overdraft EM – LETTER DELETED

LM901 Limit exceeded: contact to discuss EM – LETTER DELETED

AK208 Enclosure for signature and return

AK215 Request new specimen signature – LETTER DELETED

AK234 Address change Anti Fraud acknowledgement

OF203 2nd/3rd offender direct offer classic/staff cheque account

XP901 Limit: expired – Letter of authority

UB901 Advice of unauthorised borrowing fee EM

LH901 Contact: warn excess limit may return future items: retry – LETTER DELETED

LH905 Card payments: warn withdrawal & UBF: retry – LETTER DELETED

LH923 Chaser no response – previous letter: retry – LETTER DELETED

EM901 New excess letter EM

EM902 Excess letter – 1st chaser EM

EM903 Returns letter EM

EM925 Confirm excess letter EM

EM926 General Letter EM

EM908 Unable to return letter EM

EM909 Advice letter for non charging events EM

ER201 Letter sent in error: centrally produced letter

AG242 Permanent

CCD Control account under Central Collections Department control

PR230 Promotional – contact me

AF219 Secondary A/c app recd – new account details given

EI205 Reply for personal/sole trader/partnership customers

 

Customer Contact Notes Abbreviations

 

Method of contact

AP Appointment

BI Branch interview

ER Enquiry

HV Home visit

MI Mail in

MO Mail out

TI Telephone in

TO Telephone out

 

 

Subject

ACCRVW Account review

APTBKN Appointment broken

ATM Cashpoint, bankcard

CHQACC Cheque account

CRCRDS Credit cards

DECD Deceased

DEPSAV Savings account

EXMGMT Excess management

FO Formal overdraft

GNCOMP General complaint

HOMMTR Home/motor insurance

LIFE Personal protection plan

LLPENS Pensions

LOANS Loans

MLSHOT Mailshot Letter

MTG Mortgage

NOANS No answer

S-ENQ Status enquiries

SO-DD Standing order/direct debits

STDLET Standard letter

ULINV Investments

VREFD Visit refused

 

 

Action

ACK Acknowledgement

ADV Advice

AMD Amend

APP Approve

APDC Appointment declined

APMD Appointment made

CAN Cancel

CLM Claim

DEC Decline

ENQ Enquiry

NEW New

OTH Other

QUO Quote

REQ Request

RES Response

  • Haha 1
  • Confused 1

Data Protection Act request sent 26/04/2006

Statements received 09/05/2006

Letter for repayment sent 24/05/2006

Reply received on 27/05/2006 refusing to refund the charges

LBA sent 09/06/2006

Reply received 15/06/2006 - still refusing to pay

Email sent requesting repayment 23/08/06

Claim acknowledged 06/09/2006

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on my customer notes the first page says letter "standard letter automatically generated first class central" then after a few notes of manual intervention all the subsiquent notes say "standard letter first class central" my question is does any one elses say this? or have they realised that the "automatically generated" is detrimantal to them so have ommitted it?

LLOYDS TSB

DPA: REQUEST SENT: 11-04-06

RECEIVED 28-O4-06

PRELIM LETTER SENT: 04-05-06

RECEIVED SOD OFF:06-05-06

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  • 4 weeks later...

Not sure whether this is of any use but as a Lloyds customer signed up for internet banking I was able to check my statements back online to July 2002. They have a search facility which means you can search statements up to 3 months at a time specifically for charges (including penalty and interest charges). I was able to do this yesterday afternoon having watched Trevor McDonald programme the previous evening. I posted my request for a refund yesterday covering a 4 year period (in excess of £2,500 for charges mainly incurred as a result of Lloyds taking the previous months charges!). On this basis I did not have to request the information from the bank for this period as it was already available to me.

 

Hope this helps.

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I would like to agree with sagaloo - it is easy to search back with the internet facility. I did this yesterday in half an hour for free!

 

Questions though please: Now what. Letters with list of charges to local and head offices with proofs of postage.

 

Then wait I suppose?

 

Anyone got experience of what happens next?

 

Cheers

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  • 4 weeks later...
  • 1 month later...

I had a loan running with Lloyds for 5 years no problems. Suddenly started getting £25.00 charges every month as "there is no direct debit on this account and we are having to take it manually" When I queries whose authority did they have to take the money if there was no direct debit, I was told "we don't need your authority". So what is the point of the direct debit and why were they charging me £25 a month?!!!!! When I complained in person, I was told they would refund the charges and it looked like that's what they did when I was there. Lo and behold the next month's statement had the charges back on it. AAAAhhhhh!!!! I have now sent my Data Protection letter as they completely did my head in financially as well as psychologically.

Andrea :)

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  • 5 months later...

Lloyds did include a guide to abbreviations when they responded to my DPA request. They were professional through and through, that is if by professional you mean a third generation xerox copy of a page typed in Comic Sans font!

On an unrelated note, as I've posted on my own thread, Lloyds gave me their new standard £750 gesture of goodwill offer. I responded with a rejection letter including an extra £1000 of previously undisclosed charges and an extension to their timeframe by 14 days, "as a gesture of goodwill."

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  • 4 weeks later...

Hope this helps a little - there are a few I haven't got on the list that Lloyds sent me!

 

MO STDLET

 

Mail out standard letter

 

BI CS_CHQ RES

 

Bank Interview xxx Cheque Response

 

BI ICA NEW

 

Bank Interview xxx New

 

MI FO OTH

 

Mail In Formal Overdraft Other

 

TI CHQACC OTH

 

Telephone In Cheque Account Other

ER CHQACC OTH

 

Enquiry Cheque Account Other

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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