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    • So if this is a claim for all losses including your uninsured losses I am not sure why you would not be assisting. The court claim in your name as you are the party looking to recover losses as a result of the accident. The Insurers or their legal people will do all of the work.
    • As you are the renter of the garage, you have a direct right to sue the person who erected the bar in the tort of nuisance. Very straightforward and you can do it as a small claim by suing for the return of your money and a small amount of damages - say £100.   We can help you.   Get together with the other people affected and do it together.   Normally you would want an order from the court that he stops the nuisance.  This would be a more complicated procedure - but if you win your small claim action is is scarcely imaginable that he will continue.   Nuisance is the wrongful interference with the enjoyment of land and as long as you have a legitimate interest in the land then any interference with that could be a nuisance. You are renter and he has interfered with your access to it
    • Is this a lock up in a block behind houses, and the path is just wide enough vor vehicles to access. ?  If the HA could be bothered they should be the initial contasct as per DX, its up to them to tolchock tne other renter if there is no permission to restrict access.
    • Get the statement which you have been offered.  It will be extremely important to your case.   I would suggest that you write to him and tell him that only a full refund will be acceptable and that you are extending your deadline by a further 5 days after which you will issue the claim without further discussion.   I agree that you are in a bind about needing a car etc.   If you fell that you would be better served by getting it repaired and suing for those costs then that is certainly an option.  In that case get 2 quotes for the work and send then to him and tell him that you are going to put the work in hand in 5 days and that you will be suing him for the cost.   However, don't forget that you will still be saddled with the vehicle and if there are further problems in the future you will still be faced with the same issues with this dealer.   You would be much better off making a clean break and suing for the refund.   Whatever, get the statement - post a copy here.    
    • So you're telling me you wouldn't rule it out but agreeing with others it's true without qualification. Hardly objective.   There is no evidence it's true and not even Labour are suggesting it. Like I say, opinions are fine but they are worthless unlesss they have at least some factual basis.   Germany put Spain on their quarentine list yesterday, are you blaming that on Brexiteers too?
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    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Consumer_Sue

@TeamKnowhowUK @curryspcworld during Covid-19

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Good afternoon all

 

 

I am active on twitter @Consumer_Sue doing my best to help all the customers who have been treated appallingly during Covid. 

 

I am not an expert on Consumer Law, but I do my research and point people in the right direction. 

For my sins, curryspcworld and Teamknowhow have blocked me on twitter, however its quite easy to see what they are up to and I am continuing my campaign to have this company held to account. 

 

This all started back in March when I ordered 2 laptops for my granddaughters to be able to do schoolwork during lockdown. 

One arrived.  I spent a total of 9 hours trying to get through to customer services and when I did, they "promised" to send the other one. 

A month on and I heard nothing, so I found with email of the CEO - Alexander Baldock with the help of ceomail.com which is a great website. 

 

I prepared a template letter downloaded from Citizens Advice, emailed and instructed he had 5 days to respond. 

Two day later I received a call from Gemma Mooney from the CEO complaints team and my refund was processed within 5 days. 

 

I had since ordered from John Lewis and they delivered the next day "as promised". 

I have since found the email addresses of two other directors and all this information is in my tweets.  The complaints on Twitter and Facebook are increasing daily and I struggle to keep up with the calls for help. 

 

I am constantly pursuing all media channels to have the voices of customers heard and actively encouraging people to report them to the https://www.coronavirus-business-complaint.service.gov.uk/. 

 

Their warranty plans are another source of stress for customers who are being fobbed off on Twitter. 

 

Please don't give up, know your rights and stick to your guns.  All the best, Sue.

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Welcome to the forum. I'm glad you found your way here.

We can advise everybody here – it's all free and if people are prepared to work with us and be motivated then we almost always get good results.

I hope that you can bring other people who are following you on Twitter onto the forum because Currys PC World need some serious treatment from their customers.

One thing I have to say though is that you have posted to your introductory story in a solid block of text which makes it very difficult for people to follow.

Please would you post your stories properly spaced and punctuated and that will encourage people to pay more attention and to give you or others the help that you all need.

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I've now read through your story thoroughly.

Congratulations on getting a refund without too much trouble. Congratulations also on doing it through "channels". However, the channels you used are non-conflictual and am afraid this is not the kind of treatment that Currys need.

 

They need a more aggressive and conflictual approach which puts them on the back foot and also costs them money. This means litigation in the small claims county court.

Obviously, most people would rather get their problem sorted out quickly and without this kind of trouble – and I fully understand that. People want to pay 100% of the money and get 100% of the service and then carry on with their lives – and what's wrong with that?

However, too many people are over concerned about bringing legal actions and so they tend either to give up or to compromise their own rights.

Companies like Currys need an onslaught of legal actions. This is the only kind of thing which would make them think and it is also the only kind of thing which would eventually attract publicity.

However, as I've already said, we are a bit of a campaigning group – and I appreciate that our priorities here are not to everyone's taste


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Thank you for this.

 

I was a bit wary of sending people down the court route, however reading your response I will definitely be pointing people this way for additional help.

 

Thank you again and thank you for all that you do to help people.

 

Sue

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Well obviously people would rather do it without this kind of hassle – and that is understandable – but I'm afraid that all too often Currys and their solicitors tend to rely on the fact that people lack confidence and knowledge and would rather settle for a quiet life then force the issue.

We are prepared to force the issue – and in fact we are very happy to do it – and they always back down.

You can assure people that if they need to go to court then we will hold their hand all the way.

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By the way, if you want to get a head start on dealing with Currys/PC World, then you should read the stories on this forum, also read up the steps in taking a small claim in the County Court and also look at the consumer rights act 2015 – the sections relating to the sale of goods.

This is broadly all you need to know. It's really not very difficult. It's amazing more people don't get stuck in.

One of the great things about dealing with a company which actually is as fundamentally weak as Currys is that it is a great place to cut your teeth on and if you actually get round to issuing proceedings, then you acquire lots of transferable skills so you can then feel confident about suing anybody else who gets in your way.

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You could also tell the people who follow you on Twitter to include - @TeamKnowhowUK @curryspcworld  in the title of their thread because then it will automatically tweet out and Currys will know that we are coming for them. And that they should be afraid – very afraid.


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and forget any warranties totally..

they arent worth the paper they are written on and don't overwrite, remove or replace your rights under consumer laws and regulations like the consumer rights act  esp the short term right to reject.

 

dx

 

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please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Don't accept vouchers or repairs if a laptop is faulty on reciept, or not as advertised, say a smaller SSD or less RAM than on the order. as DX indictes forget the extended warranties, they are just another profit line for them


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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I'm seeing a lot of complaints on Twitter about extended warranties etc.

 

CurrysPcWorld are quoting all sorts of T&Cs to keep fobbing people off.  Could you suggest a response for me please to put back out there?

 

Many thanks

Sue

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It's difficult to give you a response when we don't know the specific issue and what is being said.

I'm afraid that the only thing to tell people is that Currys routinely rely on extended warranties to try and escape their statutory responsibilities. People should come here and tell us what has happened and we will advise them in their very best interests – and that we always win. And that it's completely free – no strings.

You should follow the link to extended warranties and see what we have to say about it


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Just that an extended warranty is usually a waste of money, and might not be a one off cost, might be an annual fee for length  of warranty,  There are so many exclusion clauses its difficult to cash in on one.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thank you, this is very helpful and I will indeed send people this way!

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Just by way of an update, I am now being targeted on Twitter.

 

Today, two profiles have been set up and followed me, both were "here to call out Sue's sh*t".  Both have now been blocked.

 

I have clearly hit a raw nerve somehwhere 🤨

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Looking for new washing machine myself, Curry's PC World will not be on the search list.  How to confuse the Computer Team Knowhow.  Tell them you are running a Linux Box.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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oh good grief, what is a Linux Box 😀

 

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A computer not running Microsoft Windows or a Mac.It s free to use, and comes with Office and Media software in with the operating system.  is no harder to use these days than Windoze is usually more stable  I only have a drive with windows on for games that only run with DirectX.  Android as in phones is a form of Linux at heart.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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