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    • Hi Ade,   Stop speaking to them by phone and keep contact in writing only, which you've said you prefer.   Send TT a SAR by post immediately. The data you get back should enable you to see what they think you owe, and how it's made up.   Also write to BW Legal confirming you dispute the alleged debt owed to TT and have written to TT seeking data, so BWL must stop demands until TT have replied to the SAR you've sent them.
    • Please do although obviously I don’t know the facts from your side but at least I can tell you how much of a cut and paste job it is.
    • Please check back for a full reply tomorrow. However, it would help if you would introduce pergo spaces into a story full stop it's very long and especially for people with small screens it's very difficult to follow when it is so compacted.   I think this straight has become rather confused because of the third party account which we received at the outset. I think it will probably be helpful if you could repost your story but on a new thread and more openly spaced please.   Then we can start to have a closer look at it. However, as I've already suggested, I think there are two issues. The question of your liability in the accident and the problem of how you have been persuaded to take a rental car at such a high rate.    I would suggest that you hold off telephoneing anyone until we have had a closer look.before you do anything on the telephone. You have obviously had some very important conversations but you don't have any evidence of them. Although the other side may say that they have recorded them, you you may find it difficult to get hold of those recordings if in fact those recordings incriminate them in any way. for instance if they have promised you that you don't have to pay anything for the hire car, that would be an extremely useful conversation to have but you may find that it is difficult to get hold of.   please start a new thread it will be much easier to continue from there                                
    • When I sadly lost my job a while back, i reportd it immpediately to DWP as you are supposed to, but didnt realise at the time that the day I reported to them was the day before I was paid out for the last month. I was actually paid extra whem I left as it was cheaper than redundancy fort the business and at the time it was a good financial move (so I thought).   I was paid on Fri 26th Jan, they paid me out 2 months in one go. I reported to DWP on the 22nd of Han that I was made unemployed, had the letters and evidence. As they spun the story, because of their assesment dates and that, my first payment was on the 1st May and reassured that it works the other way around. That when work starts again, if I dont actually receive money from the company during the assesment period, there wont be an issue as it balances up.   Can I believe this or was it another spun story? I'm concerned that as I'll be paid monthly, (Starting on the 15th paid on the last day of the month), assment ends on the 22nd. Tha they'll take that money into consideration.   I'm just concerned due to the disparity it would cause between 4 odd months I endured with zero income because of how their system works and whatever they ahe in place to counter at this end of the claim.   Anywa, it's just awonder.   Cheers,   Ade    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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@TeamKnowhowUK @curryspcworld during Covid-19


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Good afternoon all

 

 

I am active on twitter @Consumer_Sue doing my best to help all the customers who have been treated appallingly during Covid. 

 

I am not an expert on Consumer Law, but I do my research and point people in the right direction. 

For my sins, curryspcworld and Teamknowhow have blocked me on twitter, however its quite easy to see what they are up to and I am continuing my campaign to have this company held to account. 

 

This all started back in March when I ordered 2 laptops for my granddaughters to be able to do schoolwork during lockdown. 

One arrived.  I spent a total of 9 hours trying to get through to customer services and when I did, they "promised" to send the other one. 

A month on and I heard nothing, so I found with email of the CEO - Alexander Baldock with the help of ceomail.com which is a great website. 

 

I prepared a template letter downloaded from Citizens Advice, emailed and instructed he had 5 days to respond. 

Two day later I received a call from Gemma Mooney from the CEO complaints team and my refund was processed within 5 days. 

 

I had since ordered from John Lewis and they delivered the next day "as promised". 

I have since found the email addresses of two other directors and all this information is in my tweets.  The complaints on Twitter and Facebook are increasing daily and I struggle to keep up with the calls for help. 

 

I am constantly pursuing all media channels to have the voices of customers heard and actively encouraging people to report them to the https://www.coronavirus-business-complaint.service.gov.uk/. 

 

Their warranty plans are another source of stress for customers who are being fobbed off on Twitter. 

 

Please don't give up, know your rights and stick to your guns.  All the best, Sue.

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Welcome to the forum. I'm glad you found your way here.

We can advise everybody here – it's all free and if people are prepared to work with us and be motivated then we almost always get good results.

I hope that you can bring other people who are following you on Twitter onto the forum because Currys PC World need some serious treatment from their customers.

One thing I have to say though is that you have posted to your introductory story in a solid block of text which makes it very difficult for people to follow.

Please would you post your stories properly spaced and punctuated and that will encourage people to pay more attention and to give you or others the help that you all need.

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I've now read through your story thoroughly.

Congratulations on getting a refund without too much trouble. Congratulations also on doing it through "channels". However, the channels you used are non-conflictual and am afraid this is not the kind of treatment that Currys need.

 

They need a more aggressive and conflictual approach which puts them on the back foot and also costs them money. This means litigation in the small claims county court.

Obviously, most people would rather get their problem sorted out quickly and without this kind of trouble – and I fully understand that. People want to pay 100% of the money and get 100% of the service and then carry on with their lives – and what's wrong with that?

However, too many people are over concerned about bringing legal actions and so they tend either to give up or to compromise their own rights.

Companies like Currys need an onslaught of legal actions. This is the only kind of thing which would make them think and it is also the only kind of thing which would eventually attract publicity.

However, as I've already said, we are a bit of a campaigning group – and I appreciate that our priorities here are not to everyone's taste

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Thank you for this.

 

I was a bit wary of sending people down the court route, however reading your response I will definitely be pointing people this way for additional help.

 

Thank you again and thank you for all that you do to help people.

 

Sue

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Well obviously people would rather do it without this kind of hassle – and that is understandable – but I'm afraid that all too often Currys and their solicitors tend to rely on the fact that people lack confidence and knowledge and would rather settle for a quiet life then force the issue.

We are prepared to force the issue – and in fact we are very happy to do it – and they always back down.

You can assure people that if they need to go to court then we will hold their hand all the way.

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By the way, if you want to get a head start on dealing with Currys/PC World, then you should read the stories on this forum, also read up the steps in taking a small claim in the County Court and also look at the consumer rights act 2015 – the sections relating to the sale of goods.

This is broadly all you need to know. It's really not very difficult. It's amazing more people don't get stuck in.

One of the great things about dealing with a company which actually is as fundamentally weak as Currys is that it is a great place to cut your teeth on and if you actually get round to issuing proceedings, then you acquire lots of transferable skills so you can then feel confident about suing anybody else who gets in your way.

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  • BankFodder changed the title to @TeamKnowhowUK @curryspcworld during Covid-19

You could also tell the people who follow you on Twitter to include - @TeamKnowhowUK @curryspcworld  in the title of their thread because then it will automatically tweet out and Currys will know that we are coming for them. And that they should be afraid – very afraid.

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and forget any warranties totally..

they arent worth the paper they are written on and don't overwrite, remove or replace your rights under consumer laws and regulations like the consumer rights act  esp the short term right to reject.

 

dx

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Don't accept vouchers or repairs if a laptop is faulty on reciept, or not as advertised, say a smaller SSD or less RAM than on the order. as DX indictes forget the extended warranties, they are just another profit line for them

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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It's difficult to give you a response when we don't know the specific issue and what is being said.

I'm afraid that the only thing to tell people is that Currys routinely rely on extended warranties to try and escape their statutory responsibilities. People should come here and tell us what has happened and we will advise them in their very best interests – and that we always win. And that it's completely free – no strings.

You should follow the link to extended warranties and see what we have to say about it

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Just that an extended warranty is usually a waste of money, and might not be a one off cost, might be an annual fee for length  of warranty,  There are so many exclusion clauses its difficult to cash in on one.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Just by way of an update, I am now being targeted on Twitter.

 

Today, two profiles have been set up and followed me, both were "here to call out Sue's sh*t".  Both have now been blocked.

 

I have clearly hit a raw nerve somehwhere 🤨

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Looking for new washing machine myself, Curry's PC World will not be on the search list.  How to confuse the Computer Team Knowhow.  Tell them you are running a Linux Box.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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A computer not running Microsoft Windows or a Mac.It s free to use, and comes with Office and Media software in with the operating system.  is no harder to use these days than Windoze is usually more stable  I only have a drive with windows on for games that only run with DirectX.  Android as in phones is a form of Linux at heart.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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