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    • Hello. So I’ve found this high-end turntable on some Dutch Gumtree equivalent. Seller seemed like a nice guy who's agreed to go through the trouble of posting it to the UK. So I’ve paid with PayPal opting for buyer’s protection. 4 days later I’ve got a phone call that the courier is at the gates to the estate. I've ran to the lift all excited. As I stood waiting for the lift I saw through the window the courier taking out the box and dropping it on its side (it has to be carried horizontally). I hoped it's not my turntable...but it was. When I came down I was upset and asked him why in the world would he drop it on its side when it clearly says ''handle with care'' and there are clear arrows on the box indicating that it has to stay horizontal. All he said was - ''sorry, you can refuse it if you want''. I've told him that I’d like to report this and asked him for a form to do it and asked what the procedure is. Their van was blocking the gate and there were other cars so I’ve asked him to park the van and he just snapped a pic of a parcel on the ground (they don't need a signature because of pandemic), jumped in the van and left... I was just standing there in disbelief. I waited a bit maybe he'll turn around and come back but he didn't, I went onto the app and all I’ve found was that parcel status has changed to 'delivered' and there was a picture of it on the ground uploaded.  Couldn't find any way to report what has happened on their app, apart from leaving a feedback for the driver. Took it home opened the box hoping the damage would be minor. so the acrylic lid (£250) is broken, the tonearm (£1310) has been broken off, the cable (£250) is ripped off, the motor speeds are off, the plinth and the deck have scratches (don't know how to evaluate that).  Phoned dpd- got no reply, went onto their chat system and was told to just send the pictures of the damage to the guy in Netherlands as he has to start the case as he was the one ordering the delivery. The seller has been really cooperative. And after hours on the phone he's got a reply asking him to send photos of the damage and the damage costs which he's done, after two weeks they have send him a form to fill, which he's done and it's been almost 2 weeks since. No reply. It's been really annoying as I’ve spend a lot of money and don't know what the situation is. I have 'PayPal buyer’s protection' but I don't want the guy who's sold it to me to be out of his pocket as it's not his fault that the courier was so incompetent. What are my options? Can I do anything on my part to speed this process up and what would my options be if dpd wouldn't agree to pay the adequate compensation? Thank you
    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
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      I was in Sainsbury’s today and did scan and shop.
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Massive neighbour problem (Abuse, intimidation, etc)

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I'm with a housing association and recently new neighbours arrived next door. I know, potential troubles can be expected but I gave them the benefit of the doubt as I like to treat everyone as equal.

To cut it all short, although things were friendly to begin with, things turned sour when they ripped me off out of money and I wanted nothing more to do with them (civil matter, I know, I walked away with lessons learned).

The problems though are more than that..... 

- Fag ends (and spliff ends) thrown all over my property constantly. 
- Moving cats mess from their patch of grass out the front and dumping it on mine.
- Breaking through my back gate to go and take something from my garden (trespass)
- Blocking off and parking on my driveway and standing in my porch smoking drugs (trespass)
- Dumping sand and gravel on my patch of grass to make cats foul on there instead of their own land (the cats treat it like kitty litter).
- Doing work which encroaches onto my land. At the front extending their land past the barrier onto my pathway, filling it with stones and putting their solar lights there which flash through my front door, are annoying and it's so they can scare cats away from their land (see picture).

Well I put up a dummy CCTV camera and of course a sign saying about CCTV pointing onto my driveway in order to deter this behaviour. The other day the man there collared me when I was collecting a parcel from outside asking me what my problem was as he claimed I gave him permission to extend his space out the front (I didn't). I told him it's not cool as it's on my land and went back in.

After that I have avoided them altogether. I already struggle with health problems so the last thing I need is to be intimidated by them. I don't even leave my home through the front door anymore as I don't want their intimidation tactics.

Earlier today was an all new low though... I double checked the man wasn't out in his garden before leaving mine through the back gate to nip to the shops. He wasn't so I went. When I came back he was in his garden though and saw me.... He started shouting abuse at me calling me a "paedophile" and a "nonce". Wholeheartedly it's not true which makes it even more upsetting. Plus shouting stuff like that can potentially cause me extra problems.

Here's the dilemma:

1) Report it to the police who may have a word.... Serious repercussions will happen for me though and it's likely I will end up being beaten up.
2) Report it to the HA. I have done..... They've given me 2 options:
i) They set up mediation type session which I know regardless of what happens, it will end with me being beaten up another day.
ii) They start a court case ASBO thing which I will have to attend court with.... Whatever the outcome.... it will end with me being beaten up by him or one of his large family members.
3) I do nothing and literally never leave the house again (trust me, this isn't an exaggeration). 

The only amicable solution here is for the HA to move me, but I'm not sure if they can do this or not and what the rules are on it?

Literally that's the only way because if it isn't done, my life is finished. 




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Yes, a very difficult and unpleasant situation.

I think one of the first things I would do is I get a proper camera in place and start recording evidence. I'd also make sure that I took pictures of the fag ends et cetera on the ground and then I would start carefully collecting a few in a plastic bag – probably using rubber gloves.

I think it really is a question of evidence.

I completely agree, that whatever action you take will lead to some very serious trouble but it seems to me that you need to put pressure on the housing association to start dealing with it. You pay them rent and they have a responsibility. It will certainly help you to have video evidence of what you are saying and also of the insults that they are hurling at you.

I'm sorry to say that I think that probably the fake CCTV – although an interesting idea – became simply provocative without producing any proper results – meaning video evidence.

I think you ought to investigate some way of putting up a concealed camera – maybe more than one, connected to your Wi-Fi system so that video footage is stored and in that way even if the cameras are taken or vandalised, the footage you have secured will be safe.

I think you need to document everything very thoroughly and keep on at the housing association all the time. I agree that probably the only solution would be to move and of course it's galling to have to give into this kind of stuff but at the end of the day your quality of life is the most important thing

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Thanks so much for the reply BankFodder.

I think the thing with cameras now and stuff like that is the hassle but more importantly, the quality of life for the time being. I mean, is that going to be weeks stuck in until I've got enough evidence to submit as proof?

It's pretty mashed up with law whereby before I learned a lot, I thought years ago so differently about law but then I realised what a mess it really is.

I mean if I shouted abuse at them, that's my head kicked in and them getting off via a technicality or having a minimal punishment. Whereas if they shout abuse at me, I do nothing trying to be the bigger person who isn't violent at all and they decide to beat me up anyway, then same outcome.

The results of the fake CCTV did mean less fag and drug ends out there and no parking in my driveway, but yeah at the expense of them calling me a "nonce" now. I don't know whats worse to be honest.

The HA have as much proof as possible at the moment. The parking in my driveway, the drug and fag ends out there (I picked a load up in a dog mess bag one morning) (see pics). 

There's many other things but I just don't know whether they will act on them. 

Given the option of court for ASBO case or doing nothing and putting up with it, I don't know whats worse.

Definitely after todays antics being called a "nonce" everything I leave home is just something I can't bear. 

I think I'm after them understanding the facts and realising that a move is the best option.

They just seem to say to go to the police or do that ASB case thing yet it's all going to be bad.

I don't get how they move trouble makers over and over because they've caused trouble, yet someone who is having trouble just has to put up and shut up. 


 after being called that, its the worst with them and no more


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I agree that this will be a lengthy process as it all comes down to evidence.


Keep complaining to the Housing Association as per their complaint procedure and if the are harassing or intimidating you keep reporting it to the police.


Now with the CCTV here is where you need to be careful remember it is a Housing Association property and even with the Dummy CCTV you would need permission from the Housing Association to install it.


As for the Pet Fouling  have a chat with the Council.


Keep a written record of every single incident no matter how small and your actions i.e. who you reported it to.


This PDF may be of use:


Incident Log.pdf


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FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Another tip if you move to a new place, is not to get too friendly with your neighbours say "hello" ect, but dont get into any lenghty conversations and keep yourself to yourself then you wont have anyone to fall out with.


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Well yeah it was all too much.  I already struggle with my health and that had gone too far. 


As for the dummy CCTV it was pointing exactly at my driveway because all I wanted to stop was cigarette ends being thrown everywhere (as it makes me feel low because I'm embarrassed even if the posty comes and sees fag ends everywhere thinking it's me) and to stop and visitors cars who give me support being damaged. 


I had a call from the HA yesterday and it appears that they reported me for the camera. I explained that it's only pointing on my property (the driveway) and they said that's fine. 


I didn't fall out with them as such though hello12345? This all started when they scammed me out of money and I said I don't want anything to do with them anymore, so keep to their life and I will do the same. That should have been the end of matters as far as I'm concerned. Yet he was still throwing cig ends all over my driveway, dumping sand on the grass verge so cats mess over it, even walking into my back garden. 


All other neighbours in the area are fine with me as I've been living here for nearly 5 years. A few of which I'm on good talkative terms with. 


The HA have been pretty useless overall and I'm in a dark place. Someone helped me take my dog to an elderly relatives about 50 miles away as until I can find alternative accomodation, I'm not leaving the house at all. 

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