Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds


You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds



BankFodder BankFodder


BankFodder BankFodder

  • Tweets

  • Posts

    • Hello. So I’ve found this high-end turntable on some Dutch Gumtree equivalent. Seller seemed like a nice guy who's agreed to go through the trouble of posting it to the UK. So I’ve paid with PayPal opting for buyer’s protection. 4 days later I’ve got a phone call that the courier is at the gates to the estate. I've ran to the lift all excited. As I stood waiting for the lift I saw through the window the courier taking out the box and dropping it on its side (it has to be carried horizontally). I hoped it's not my turntable...but it was. When I came down I was upset and asked him why in the world would he drop it on its side when it clearly says ''handle with care'' and there are clear arrows on the box indicating that it has to stay horizontal. All he said was - ''sorry, you can refuse it if you want''. I've told him that I’d like to report this and asked him for a form to do it and asked what the procedure is. Their van was blocking the gate and there were other cars so I’ve asked him to park the van and he just snapped a pic of a parcel on the ground (they don't need a signature because of pandemic), jumped in the van and left... I was just standing there in disbelief. I waited a bit maybe he'll turn around and come back but he didn't, I went onto the app and all I’ve found was that parcel status has changed to 'delivered' and there was a picture of it on the ground uploaded.  Couldn't find any way to report what has happened on their app, apart from leaving a feedback for the driver. Took it home opened the box hoping the damage would be minor. so the acrylic lid (£250) is broken, the tonearm (£1310) has been broken off, the cable (£250) is ripped off, the motor speeds are off, the plinth and the deck have scratches (don't know how to evaluate that).  Phoned dpd- got no reply, went onto their chat system and was told to just send the pictures of the damage to the guy in Netherlands as he has to start the case as he was the one ordering the delivery. The seller has been really cooperative. And after hours on the phone he's got a reply asking him to send photos of the damage and the damage costs which he's done, after two weeks they have send him a form to fill, which he's done and it's been almost 2 weeks since. No reply. It's been really annoying as I’ve spend a lot of money and don't know what the situation is. I have 'PayPal buyer’s protection' but I don't want the guy who's sold it to me to be out of his pocket as it's not his fault that the courier was so incompetent. What are my options? Can I do anything on my part to speed this process up and what would my options be if dpd wouldn't agree to pay the adequate compensation? Thank you
    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies

Symbio Energy - Stupid Estimated Bills

Recommended Posts


I'm surprised there isn't already a thread on this outfit.   

The way they work is that they bill for electricity in advance, using their "estimate" for that month's use. 

If you provide a meter reading at the end of the month, then the next bill contains a correction for any over or under charge.   


So for example the May bill includes charges for 31 days standing charge, and for an "estimated" number of units for May,

but also includes a calulation for the previous month comparing estimated and actual use, and applying a credit or presumably a debit as appropriate. 

The bills are not easy to read, but essentially you end up paying for what you use.


Our problems started in January when they suddenly started to work off really high estimates meaning you're paying in advance for electricity that you won't actually use, and although the over charge is credited next month it's coupled with another stupid estimate for the following month. 


To put that in context their estimate for December turned out to be only 6% higher than our actual use. 

Their estimate for January was 52% high than their estimate for December, and 88% higher than our actual use.


I've gone through a series of months in which I've challenged their estimates, each time the meter readings have shown that I was right and they were wrong. 

in April I dug my heels in and raised a formal complaint, stated that I would not pay any bill based on a stupid estimate and suggested either a fixed monthly sum (I named a figure), or to pay in arrears each month based on actual use. 

Their initial response was to ask for a fixed monthly payment, naming a figure higher than any of their previous variable bills. 


I was wondering if anyone else has been going through anything like this process, and if so then have they managed to reach any sort of resolution?


Thanks, Tony S

Share this post

Link to post
Share on other sites
Posted (edited)

Are you sending them the reading each month, if No read the meter yourself and send the reading each month .

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...



Share this post

Link to post
Share on other sites

Are they proposing to set up a direct debit? If they are then the direct debit has to be with your approval and you will have to tell them how much it's going to be and that if they argue about it then you will make a complaint to the energy ombudsman. That is your starting point.

You need to write down a detailed account of everything that has happened, the conversations, the bills – et cetera.

In further phone calls with them you should be recording your calls. Read our customer services guide. This is essential

In fact I just noticed that you've been here since 2016 so you know all about the customer services guide and you have already implemented the advice there to record your calls. Bravo

Share this post

Link to post
Share on other sites

FWIW BGAS are just about to start a new company that will be far cheaper than most of these miniature independent providers

pers i'd switch ASAP.



please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



Share this post

Link to post
Share on other sites

Thanks for the comments.  Yes I'm providing meter readings.  There was a bit of confusion earlier as they used to bill from the 2nd of each month to the 1st of the next, so ideal meter reading was on the first.  They then changed to billing from 1st of the month, so ideal readings need to be from the last day.


However the meter reading doesn't affect the estimate for the following month.  They're billing in advance so the amount billed is always an estimate.


So my current situation is that after several months of complaining about excessive estimates I mutinied, cancelled the DD and said I would only pay either a bill based on a realistic estimate in advance, or a fixed monthly amount of a sensible amount, or in arrears based on actual consumption once the meter reading is submitted.  Since then we've exchanged a million emails in which they've tried to persuade me that (a) their estimates are realistic based on some mythical "national database" and (b) that I shouldn't worry because any overcharge is reconciled in the following month.  And (c) repeating their suggestion that I agree a fixed DD at a figure higher than any of their previous variable bills. 


That's where have been for a while.  The complaint is with the Ombudsman Service, awaiting their response.  


However later on yesterday I had a call from them which I didn't record (sorry), however they have confirmed by email.  What they're now saying is that I should hold off paying the May and June bills and review the situation once they have the end of June meter reading and have generated the July bill.  I'm OK with that if the July estimate is sensible, but I did point out to the guy that if July's estimate is another stupid one we will be no further forward.  That point is also vaguely confirmed in their email.


So it still hinges on their willingness to base their advanced billing on a sensible estimate.  



Share this post

Link to post
Share on other sites

switch supplier, simple as.

Share this post

Link to post
Share on other sites

Contract runs until mid September with a £25 penalty for early exit.  I seem to remember somewhere that they're not allowed to penalise for transferring within the last 30 days or the contract.  Or something like that. Can anyone confirm?

Share this post

Link to post
Share on other sites

Yes, that is true but it is 49 calendar days.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...