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Ebay Resolution Centre useless and unhelpful


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I sold an item on eBay, posted it and shortly after a case was opened against me in the resolution centre requesting a refund. The buyer said that he received an empty envelope, he went on to say that I must have forgotten to put it in the envelope. I was able to prove that the envelope was not empty as it was sent by Royal Mail Signed For, the receipt had the house number, postcode but more importantly the weight of the item sent, proving that the envelope could not have been empty.

 

When this was pointed out to the buyer he replied that the envelope had been sliced open 'with a very sharp craft knife' (how did he know that?). I also asked the buyer to send me a photo of the envelope but he told me that he had thrown it in the bin. Anyway, all the information was supplied to eBay and the resolution centre stepped in and decided in his favour and their message to him was to return the item to me by recorded delivery and send eBay the tracking number, once they had proof that the item had been returned then eBay would issue the refund.

 

The problem being that eBay were aware that the item was lost and the envelope had been thrown away so there was absolutely nothing that the buyer could return to me. 

 

So, next thing I receive an envelope sent to me from the buyer by Royal Mail Signed For and guess what? The envelope was empty! But because eBay had tracked the letter as delivered they closed the case and refunded the buyer.

 

I appealed against this and lost. It is a total waste of time contacting eBay support as they are not at all interested or dont have a clue what they are doing, On the numerous occasions that I have contacted them regarding this case I got the impression that they were reading from a crib sheet and if you asked something that was not on their faq's list then you just politely get fobbed off.

 

I have heard before that eBay always favour the buyer when it comes to disputes but in this case and with the evidence that I had I thought it would be found in my favour but it wasn't to be!

 

Any ideas anyone?

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There's probably very little you can do about it I'm afraid. You've already discovered that this is a pretty common story.
You don't give us any information about the contents of the envelope or its value

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The envelope contained 100 1st class stamps. What was most infuriating was that ebay instructed the buyer to return the goods and when they had confirmation of delivery they would refund the buyer. As mentioned in my first post ebay were 100% aware that the item in question was lost and even the envelope had been discarded so there was absolutely nothing to return. By instructing the buyer to return the goods they were encouraging him to send an empty letter with tracking, which he did. 

 

If I contact ebay and explain to them what went on they will just tell me that the case has been closed and that's the end of it!

 

I know that there are many similar stories about ebay but how are they allowed to get away with it

 

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well don't let ebay get the moneyback you of you.

remove all funding sources and tell you bank not to honour any payments to ebay/paypal.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You have to have a paypal account to trade on ebay and to initially set up the paypal account you need to have a funding source, so if I stopped this my account would be suspended.

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you simply make another paypal account with slightly differing details.

do not let ebay get the moneyback out of you.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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