Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds


You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds



BankFodder BankFodder


BankFodder BankFodder

  • Tweets

  • Posts

    • Ok I see, so unfortunately i will have a default on my name for the another 2 years. It's totally unfair, cause now I can't buy a house for the next 2 years!!!! 
    • the default would have been registered by o2 on or before sale of the debt to lowells when a DCA buys a debt their name replaces that of the original company on credt files. so thats why it shows as lowells.   just because a claimant drops a court case, that doesnt mean the debt was not reported correctly during its history.   dx      
    • Thanks to you guys! The default was noted on the 26th of July 2016, so still still 2 years to go. On my Experian it says that default notice/company is Lowell's. So surely if they have given up then i can get the default removed? Nothing on there says anything about 02.? 
    • Why did you turn the offer down? Did you do that in writing? How was that offer expressed and how was your refusal expressed? I have to say that you've been here over a year and I'm not too sure why you go ahead and do these things without asking at least for some advice. In terms of the welding et cetera – BRS would be responsible for the entire repairs. It's up to you to dictate terms. I'm not too sure why you are allowing yourself to be pushed around by BRS
    • I think the question now is – how much trouble are you prepared to make about this? If you have got evidence that the value of the books was £169 – and particularly if you paid their so-called insurance (absolutely unnecessary in my view) then it seems to me that you are in an extremely strong position to make a claim – in the County Court if necessary – and to sue them for your money – plus the insurance – plus the cost of the courier service. Presumably you have some kind of email contact address in order to send these bank details. If you feel that you are prepared to begin a small claim then you should start off by reading around very quickly on this website about bringing a small claim in the County Court. Then if you are sure, then you could send Hermes a letter of claim giving them 14 days and then on day 15 issue the claim. I'm sure you have read around enough Hermes stories here to know that I'm going to say to you that you should not bluff. They will ignore your letter of claim and you should be prepared to issue the papers. However, for this kind of value I would expect they will put their hands up. They can't claim that you don't have any "insurance". They can't claim that the books were on their prohibited items list – so they have nothing left. If they really want to push you to go to court then there is likely to be a video or telephone hearing and frankly I don't see any arguments that they can raise against you. Your risk factors of course of the claim fee and the hearing fee if it goes that far. If you lose then you lose all of these plus your books. If you win then you get everything back plus interest. Read around and let us know what you think
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies

Negligence on car service

Recommended Posts



I am just after abit of advise. 



On 21st May I got my car serviced, this was done through a company that acted as a "3rd party" for garages. When the car was collected I told the man that when the engines turns on the car will shudder, he assured me that it will be checked during the service and if they find anything they will contact me. 


It gets to lunch time and I get a phone call saying my car needs a full oil reflush and top up, along with my break fluid needing to be drained and topped up - it would cost £400. I said no. That was all that was mentioned. 


I get my service report from the 3rd party and everything has come back as ok, my tyre PSI is 32 on all 4 tyres and under spark plugs being checked and replaced it said N/A 


2 days later I ended up going to Morrissons to put air in my tyres, the PSI ranged from 22 - 25 on all 4 tyres - 1st lie from my service report. 

I contacted the 3rd party and told them what had happened, they had lied on my report about checking my tyres, they also never re-set my service clock. The 3rd party refunded me £65 of the original £167.08 paid. 


We come to Friday 5th June I was driving down the motor way doing 70mph and my car starts to shudder and loose power - Imagine air turbulence that is how it felt. my car was dropping speed, I fortunately managed to get the speed back up and made it to my final destination.


Didn't drive my car again until Monday 8th June, started the engine and it shuddered and turned off.

I immediately contacted the AA within 40 minutes they were out and replacing 3 spark plugs

- The same spark plugs that were marked as checked and not needing replacing on my service report from 17 days earlier.


I have today contacted the 3rd party again who have refunded the whole amount of the service and for the money paid to the AA ( £164.72 in total)

they also informed me that the garage did not check my spark plugs as my car was under 50,000 miles - This is a lie.


On Monday the AA took my milage as 50,877 I have not in 17 days driven 877 miles

- My insurance tracks my miles so I know down to the mile how many I drive a day.

some days I do not drive at all as I am working from home. 


What I want to know is, does this count as motor negligence, if the worst should have happened on Friday then the garage could have potentially had a manslaughter case on their hands.


Is there a way I can take this further.

I do not think £229.72 refund is acceptable for what has happened.


I know many of you will think "you should be happy you're still alive" which trust me, I am!

More than you will ever know! especially as I had my mum in the car and  her safety is my main priority but I am sick and tired of people trying to take advantage of situations and because I didn't pay £400 for additional work they have done no work. It is not ok! 

Share this post

Link to post
Share on other sites

Hi AL,


Please reply to the PM I've just sent you.


Well done for turning down the offer to change oil and brake fluid for £400. I doubt it would have been done thoroughly.


Time to ask around - either friends or family - find someone who comes properly recommended as trustworthy and reasonably priced.


Depending on your car's age, mileage, etc, you need an appropriate level of service to keep the car safe and reliable, and ready for it's MOT.


Did you use the 3rd Party because they collect the car from you and bring it back ?  Sounds like a recipe for poor service and big bills for those who are not mechanically minded.


Out of interest, what car make and model and what age ?

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...