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Sofology - Shall I go to small claims court now


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Bought a 3-seater about six months back. And alignment of seats was gone within few weeks. The left side seat is hanging 3-4cm backwards and right side seat has gone 3-4 cm sideways. I informed them by email asking if this is normal, and do I need to worry about this as the misalignment may deteriorate further in future. They sent one technician home who scrwed some screws in the wood frame and left. The sofa went sagging withing next few days again and we complined again. Same guy visited us and left us doing nothing, very rude, saying everything is exactly how it should be. When we asked him to look at the back of the sofa where the whole frame is out of shape, he kept pointing from the front that everthing looks ok from the front.  We told this to customer care who asked for images which we provided. They said everything is fine and cant do anything further. The gaps in the sofa are slowly increasing. Should I go to Small claims court

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Sofology again.

Yes – that is where you are headed – the small claims court. You will probably at least have to issue the papers.

I think it would be a good idea to take photographs of the sofa – good ones very thorough. Post them up here so we can have a laugh. Maybe you could get some comparator pictures of how it should look.
I would start off by documenting the entire story right from the beginning. The approaches you have made. The visits you have received. Make sure that you've got a really good chronology of events.

You say this happened about six months ago. Does that mean more than six months or less than six months? This is very important.
 

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Welcome to the Forum.

 

I have moved your topic to the appropriate forum.. Retailers - High Street and On-line Stores Forums....please continue to post here.

 

Andy

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Sofology Limited
Ashton Road
Golborne
Warrington
England
WA3 3UL

 

Company Number: 01778734

 

Companies House link: https://beta.companieshouse.gov.uk/company/01778734

 

Endole link: https://suite.endole.co.uk/insight/company/01778734-sofology-limited

 

BizDb link: https://www.bizdb.co.uk/companies-search/

 

ceoemail.com: https://www.ceoemail.com/index.php?s=S

 

ceoemail.com (ceo link)https://ceoemail.com/s.php?id=ceo-75781&c=Sofology-CEO

 

Ms Sally Hopson
Chief Executive
Sofology Limited
Ashton Road
Golborne
Warrington
England
WA3 3UL

 

Email: [email protected]

 

Tel: 01942 296472

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