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Hey everyone, I am hoping I can get some guidance with a car I recently purchased.

 

I have been looking around for a newer car and thought I would check out those internet car seller folks.

 

I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June.

First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.

 

So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me.

I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.

 

The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.

 

So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.

 

So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.

 

So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'

 

So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.

 

I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.

 

I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.

 

I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.

 

Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?

 

Any advice please would be very much appreciate.

 

Thanks all.

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Hi all, the company have just called me and offer me £500 to get myself a sat-nav...

 

So if admin team want to scratch this topic from the record, please feel free...

 

If not then thank you anyway 😃

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Well done – and thanks for the update.

We will leave the post in place because it is good information for other people who might be similarly affected.

Of course you haven't got the money in your bank yet – so maybe you can let us know that it is finally sorted when that happens.

If you buy vehicles in future you should do your best to take screenshots of advertisements and make sure you got full file of all the claims made by the dealer.

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Hi BankFodder, thankfully, I had and also had managed to dig up a page from the Google cache from the 20th May too clearly showing the word Navigation...

 

Anyway, Buyacar have apologised and made the offer, which I am happy with, so I will update you once the money hits the bank.

 

Best wishes

Edited by mrbrooks
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