Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


craigten

Amazon claiming they did not receive item?

Recommended Posts

Hi all.

 

I returned two items to Amazon using Hermes.

One was a drinks bottle and the other a small attachment to an iPhone worth £300.

I had a receipt from Hermes of the pick up.

 

This was three weeks ago.

Yesterday I queried with Amazon why the £300 hadn't been returned and they are saying they received a drinks bottle only and are disposing of it?

They also mentioned that they have seen 'unusual activity' on my account recently.

 

The actual line from the email is '

 

Quote

When unusual account activity comes to our attention, we review each account to determine if additional action is necessary, including account closure. We would prefer to do all we can to help you avoid any problems with your Amazon orders.

Your comments and suggestions will help us improve our marketplace and offer better service to our customers.]

Your account remains open and available for your use. Please keep in mind, however, that we may close your account if you do not meet the terms of our agreements.

 
I have since sent 9 separate emails to them asking what the 'unusual activity' is and told them I have the receipt from Hermes.
They just keep replying with variations on the same email but refuse to go in to any more details about the supposed unusual activity.
 
What are my rights regarding the item that Hermes picked up, please?

Share this post


Link to post
Share on other sites

Topic moved to the appropriate forum....please continue to post here.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

bottom line is you want your moneyback?

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Well you have two problems here – one is Amazon and the other is with Hermes.

In terms of Amazon – if I were you I would send them an SAR immediately and find out what is going on. Do it today.

In terms of Hermes – which might be the better target for getting your money back, do they say on their website that the items have both been delivered?

Is this a delivery that you organised or is it one the Amazon organised giving you their label et cetera?

Have you checked the tracking details?

What was the declared value of the items that you sent to Amazon?


Share this post


Link to post
Share on other sites

@dx100ukIt is.

 

@BankFodder

What was strange was after all these emails to and fro where they kept referring to their terms and conditions but simply would not elaborate on what they meant or the 'suspicious activity', I then sent one with the subject line of 'I AM GOING TO JEFF BEZOS" and stated in the email if they don't resolve this then I will go to him, I then had an email saying they had refunded the £12 drinks bottle.....

Share this post


Link to post
Share on other sites

if you paid them by debit card do a chargeback.

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites
On 03/06/2020 at 09:50, BankFodder said:

Well you have two problems here – one is Amazon and the other is with Hermes.

In terms of Amazon – if I were you I would send them an SAR immediately and find out what is going on. Do it today.

In terms of Hermes – which might be the better target for getting your money back, do they say on their website that the items have both been delivered?

Is this a delivery that you organised or is it one the Amazon organised giving you their label et cetera?

Have you checked the tracking details?

What was the declared value of the items that you sent to Amazon?

 

6 hours ago, craigten said:

@dx100ukIt is.

 

@BankFodder

What was strange was after all these emails to and fro where they kept referring to their terms and conditions but simply would not elaborate on what they meant or the 'suspicious activity', I then sent one with the subject line of 'I AM GOING TO JEFF BEZOS" and stated in the email if they don't resolve this then I will go to him, I then had an email saying they had refunded the £12 drinks bottle.....

 

So I make a post and ask you some questions and you then go in and make a response which deals with something completely different and which ignores the questions which I have asked completely.

I don't see how we can move forward on that basis


Share this post


Link to post
Share on other sites

Small attachment to an iPhone that cost £288.00.

 

I know anything that relates to Apple can be very expensive, but what was the attachment ?

 

Did you return the attachment product in its original packaging ?

 

How often do you buy products from Amazon ?

 

How often do you return products to Amazon ?

 

Could Amazon believe you are buying products to simply try out for a period, with no intention of keeping the products ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

I will do the DSAR, does anyone know the correct address / email address, please?

Share this post


Link to post
Share on other sites

amazon uk office

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites
On 07/06/2020 at 00:28, craigten said:

@dx100ukIt is.

 

@BankFodder

What was strange was after all these emails to and fro where they kept referring to their terms and conditions but simply would not elaborate on what they meant or the 'suspicious activity', I then sent one with the subject line of 'I AM GOING TO JEFF BEZOS" and stated in the email if they don't resolve this then I will go to him, I then had an email saying they had refunded the £12 drinks bottle.....

God damn it, I thought I addressed every question in bold, under yours! I don't know what happened there, sorry, I will do so again (see how there are dots after the word 'bottle', above, I think that's where I went on to elaborate. Sorry, big lack of sleep lately, I will try to be clear.

Share this post


Link to post
Share on other sites

well look up the address then..


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites
14 minutes ago, dx100uk said:

well look up the address then..

I have AND am on Live chat with Amazon right now to double check.

 

Thoughts on the option they offer?

Amazon data.JPG

Share this post


Link to post
Share on other sites

IMHO I would send our SAR not their limited offer..

 

dx

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...