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Hi there, my name is Mark and I'm delighted to see a place like this were the so called small person can take on the big companies. Just looking for a wee bit of advice before I send away my initial letter.


I'm putting in a claim against the RBS for over £700 in unfair charges, once that's over I'll then be taking on Lloyds TSB over a 5yr period. Anyway I've copied the initial letter from the templates requesting they pay me X??? ammount over a 2-3yr period, with the intial 14days notice ect.


However I'm unsure were to get this schedule of charges and do they have to be original copies. I used to work for the RBS Mortgage Center and they were always funny about docs being originals, so just wondering about this as there was a mention of getting two copies of this schedule. Obviously I want to avoid delays and I know how bad the RBS can be.


Once I get the schedule, who is the best person to send it too along with my letter? I'm more than willing to go all the way with the RBS and have no nerves/doubts about doing so...these companies need to know they can't get away with this nonsense.


I was going to send it here initially, but if there is a better place to send it I'm open for suggestions.


RBOS senior Customer Relations Manager

Freepost PO box 1727

Edinb EH12 9JN



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