Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


asdanemma

PayPal complaint not being heard

Recommended Posts

Hi.  I am trying to claim for a cancelled trip through PayPal. 

They found in the travel companies favour, god knows how, as I never received the trip I paid for. 

They cancelled it due to #covid19.

 

I sent them a formal complaint through their webpage and nothing, so resent and nothing. 

Then I sent it to 2 email addresses but they have bounced back saying I must send it from my registered email ( which I did).

 

Everything is automated.

I'm after an email address so I can get someone to acknowledge my complaint before I try court.

Can anyone help. 

Tia

Share this post


Link to post
Share on other sites

I think you need to start off by telling us the whole story – which travel company and agent – if any. What date – what value –.

Layout the whole story in a bullet pointed chronology so that we have all the details don't have keep on coming back to you with more questions


Share this post


Link to post
Share on other sites

Thanks

I booked a 2 day trip to kazbeghi from Tbilisi in Georgia on 20th Feb for May 5th.

We were going to be in Tbilisi at the time. 

Paid $150 for a private driver through tour agency explorer tours based in Tbilisi. 

We then had our flights cancelled and visas annulled due to covid 19.

 

We requested a refund but they refused saying different rules here. 

This went on for ages

 

I asked PayPal to step in for services not received. 

Silly I know as too early. 

PayPal found in their favour

 

when I challenged this over the phone was told resubmit dispute when the tour company officially cancel. 

5th may tour company cancel.

I log into PayPal to find I can't raise a dispute.  

 

Email them but keep getting automated replies.

Log official complaint mid may 

Then nothing

Log again 23rd may. 

Nothing. 

 

Email complaint regarding handling of official complaint from my PayPal email address

- get reply that it must come from my registered email address. 

 

Do again, same reply.

I give up!!!

 

Share this post


Link to post
Share on other sites

how did you pay paypal?

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Yep. PayPal because of protection

 

Share this post


Link to post
Share on other sites

now read my question again....


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Doh! Sorry, on really strong painkillers! By my registered bank card.  Ive had a charge back request in with co-op bank for a month

Share this post


Link to post
Share on other sites

Hehe .

 

co-op arent usually tardy on chargeback.

they usually do it and ask q's later


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

They're not letting me speak to them. Everything by form and email

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...