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PayPal complaint not being heard


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Hi.  I am trying to claim for a cancelled trip through PayPal. 

They found in the travel companies favour, god knows how, as I never received the trip I paid for. 

They cancelled it due to #covid19.

 

I sent them a formal complaint through their webpage and nothing, so resent and nothing. 

Then I sent it to 2 email addresses but they have bounced back saying I must send it from my registered email ( which I did).

 

Everything is automated.

I'm after an email address so I can get someone to acknowledge my complaint before I try court.

Can anyone help. 

Tia

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I think you need to start off by telling us the whole story – which travel company and agent – if any. What date – what value –.

Layout the whole story in a bullet pointed chronology so that we have all the details don't have keep on coming back to you with more questions

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Thanks

I booked a 2 day trip to kazbeghi from Tbilisi in Georgia on 20th Feb for May 5th.

We were going to be in Tbilisi at the time. 

Paid $150 for a private driver through tour agency explorer tours based in Tbilisi. 

We then had our flights cancelled and visas annulled due to covid 19.

 

We requested a refund but they refused saying different rules here. 

This went on for ages

 

I asked PayPal to step in for services not received. 

Silly I know as too early. 

PayPal found in their favour

 

when I challenged this over the phone was told resubmit dispute when the tour company officially cancel. 

5th may tour company cancel.

I log into PayPal to find I can't raise a dispute.  

 

Email them but keep getting automated replies.

Log official complaint mid may 

Then nothing

Log again 23rd may. 

Nothing. 

 

Email complaint regarding handling of official complaint from my PayPal email address

- get reply that it must come from my registered email address. 

 

Do again, same reply.

I give up!!!

 

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how did you pay paypal?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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now read my question again....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hehe .

 

co-op arent usually tardy on chargeback.

they usually do it and ask q's later

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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