Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
    • considering it expires in Jan 2021 it looks like it has 2 insurances policies running on it at the same time, What a farce! each insurance company could blame one another this shouldn't be legal, but it looks like it is.
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
stuggling

School trip cancelled still no money

Recommended Posts

I understand with the current pandemic that it’s taking longer then normal. 
 

the trip cost £465 paid through parent pay, it was due to take place on 28th March 2020. 
 

we got the standard email saying the going for refund and also may not get the full amount returned. 
 

I have requested an update as the money is a lot to us at the moment (it’s a lot to most people), latest update is they waiting to hear from insurance. And again may not get the full amount. 
 

I have tried to go through the bank but they said they can not help as we paid through parent pay, who I believe most people are struggling with to get money from there accounts. 
 

any advice as to how I can get this money back ASAP as it’s really needed at the moment. 
 

 

Thank you 

Share this post


Link to post
Share on other sites

I'm not familiar with ParentPay but I believe the school must return the full amount of parent contribution if the trip doesn't go ahead. If they don't first step is a formal complaint to the governing body using the school's Complaints Policy (which must be their website - I'm assuming this is a state school).

 

Their insurance is not your problem and your refund shouldn't depend on whether they can recover money from any insurance policy they took out.

 

Coronavirus isn't really an excuse for slow response from them. State schools continue to be fully funded by the government and all school staff should still be employed and working full time (albeit most working from home at the moment).

Share this post


Link to post
Share on other sites

Thank you, it’s an Academy school would this make it any difference 

Share this post


Link to post
Share on other sites

How did you pay the money?


Share this post


Link to post
Share on other sites

I paid to parent pay by card I have tried going through my bank but They have said no due to parent pays terms and conditions, this is the banks response 

A4DF8BA3-C73B-483D-BC06-E0DF7DB6E8E9.png

E4977BB7-6812-4037-A227-6A2205B60A04.png

Share this post


Link to post
Share on other sites

Also, looking at their terms conditions very briefly https://www.parentpay.com/terms-and-conditions/  it seems to say that your funds are placed in an special holding account which is ring fenced. I have a look at the rest of the terms and conditions yet.

Also, in terms of the chargeback – although a chargeback is basically voluntary – I don't understand why your bank is relying on the parent pay terms and conditions because there is a contract with you and not the bank. The bank is a third party and I don't understand why the bank feels obligated by a contract to which is not a party

Did you actually pay by debit card rather than credit card?


Share this post


Link to post
Share on other sites

In the current circumstances a wait of at least 2 months from date trip cancelled, before getting a refund is pretty likely.

 

The schools arranging these trips often use the same Insurance companies as hundreds of other schools arranging the trips around about the same time.

 

The school probably did'nt submit the Insurance claim until many weeks after the trip was cancelled, as the school admin staff may not have been at school due to the lockdown.  And the Insurance company will have had the same situation, with a lot more work being received with less staff to process it.

 

Of course you can complain to the school,  ask for details of when they submitted the Insurance claim and what timescales the Insurers have advised about settling claims, but I am not sure they will be able to clarify much. Worth trying though.

 

This pandemic has caught many organisation out. They just don't have the resources available to deal with so much at the same time and it is going to take months to complete all of the oustanding actions required.

 

Of course you can look into recovering the money, as suggested by my colleagues, but I have a feeling the school will say refunds depend on the Insurance company paying the claim.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

It was Definitely via my debit card, I’ve tried to get hold of parent pay in several occasions, can only email them and no response, the reviews are saying that they don’t respond and are not issuing refunds probably. 
 

 

i understand the pandemic is causing back log etc but I had an holiday in October and already that’s been sorted, the holiday in April was sorted, I know it’s a lot more for the school but we get no update other then it’s with the insurance 

Share this post


Link to post
Share on other sites

A school trip a week before Easter weekend. The volume of trips and Insurances would have been huge.  

 

The problem with Insurance bought in a bulk way, often through the few Insurance companies that handle this type of business, is that if a major event happens, delays of weeks or months in paying claims is to be expected.

 

It may be that for  the trips in April and October, these were individual Insurance  policies and not bought in bulk through the school ?  

 

 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Would I get all my money back as the school are saying it may only it partial repayment 

Share this post


Link to post
Share on other sites

There may be an Insurance excess or other amounts stated in the booking/policy terms, which is deducted and they refund the amount remaining.  Would think that you would get most of it back.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

That’s the thing when they sent the trip information to us we got no breakdown of what is what for the money we just assumed it all went to pgl 

Share this post


Link to post
Share on other sites

Making assumptions tends to lead to future disappointments.

 

The school should have given you information about the terms and conditions of the booking, as well as the Insurance they were arranging.

 

If the school did not provide this information or even tell you how to obtain it, then I think you have a valid complaint about how the school organised this trip.

 

Suggest that you contact them for the information you are missing and ask them to find out from the Insurers when they expect to be able to settle the claims..

 

As you will be waiting weeks,  you may wish to look into what help you can obtain. e.g. Benefits, local council help, Government employment help schemes, your employers.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

I shall send an email now thank you I’ve looked into the other benefits etc universal credit is paid in arrears as this month my partner earned £1600 on 9th but in June will only get £900 pcm till September we won’t see any help till July. 
 

thank you for your help 

Share this post


Link to post
Share on other sites
2 hours ago, stuggling said:

Thank you, it’s an Academy school would this make it any difference 

 

 

Academy schools are state schools, so no, no difference

Share this post


Link to post
Share on other sites

Thank you I’ll email the governors today 

Share this post


Link to post
Share on other sites
On 25/05/2020 at 12:28, Ethel Street said:

 

 

Academy schools are state schools, so no, no difference

 

they have responded this morning saying that because they have paid the company already that they can not issue a refund and the company refuse to refund them so only went to the insurance last week! More then 2 months from the cancellation!!

 

bank are still saying no to helping

Share this post


Link to post
Share on other sites

Not much you can do, other than wait now. Probably will take another month or so for any claim settlement to be received. 

 

You won't be the only one chasing payment. The school should have sent an email to all parents affected, just advising of the situation. 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Ultimatelythe governors of the school are liable and you can sue the personally as a last resort but I would be hammering on the Bank's doors. Try letting one of the newspaper financial problems editors know as it is something I havent seen elsewhere and worthy of coverage so they may well embarrass the copany to dip into its account for you whislt still trotting out the same old guff to everyone else

Share this post


Link to post
Share on other sites
26 minutes ago, ericsbrother said:

Ultimately the governors of the school are liable and you can sue the personally as a last resort 

 

The governing body as a corporate entity  - "The Governing Body of X School" - is liable. Individual governors aren't liable and you can't sue them personally

Share this post


Link to post
Share on other sites

thank you I will just have to wait it out, PGL did a notice on social media advising they not refunding anyone, and to go through insurance. 
 

im more annoyed at the school for not going through there insurance sooner!! They said the insurance has not given a completion date and I’ve still not received any break down of the trip. 
 

the bank refuse to help due to ParentPay Terms and conditions. 

290CD429-43A6-40B5-B7DC-409A2DE3111C.png

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...