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    • Just to give another view of the NHS and GPs - two GPs probably saved my life last year.   I'd been extremely ill, no appetite, significant weight loss, not taking enough fluids.  Wife took me to A&E.  Terrible experience.  After four hours told my wife to take me home.  She said "told you this was a mistake.  I'll get you an emergency GP appointment tomorrow".  Saw a GP Registrar (essentially a trainee GP) following afternoon.  She was very concerned and asked a colleague for a second opinion.  Second GP was horrified as soon as she saw me, and said "You ought to be in hospital".  She told the trainee to arrange to have me admitted to hospital and just over two hours later (after my wife had driven me there) I was in bed on a medical assessment ward.  Stayed in hospital for a week and was only discharged because they needed the bed.   I was going to complain about my A&E experience (I think the triage nurse must have screwed up my triage assessment) but a week after I was discharged, I had to take my wife to A&E as her optician thought she might have a detached retina.  It was about 5:30pm on a Saturday and the place was full of injured footballers and rugby players.  It was much busier than it had been on the Monday afternoon I'd been there, but my wife saw a doctor in 20 mins and we were out in 40 mins.  I decided that sometimes you're just unlucky...
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    • I keep an eye on the NHS board because I'm a former NHS manager.  I saw this thread started years ago and thought I'd have look.   I'm sure it's purely coincidental, but when I got to #61, it reminded me of a different poster on a different thread from last year.  They aren't identical, but the way things are expressed are remarkably similar.  (eg 20 min wait - ask receptionist - Drs are very busy - wait another 20 min - ask again - receptionist checks computer - says Dr has refused to see you because of complaint 2 years ago - transferred to another GP who expresses "shock" at other Dr's behaviour - vague and confusing references to a "justified" complaint.   Maybe it's just me, but they seem remarkably similar, although the other thread is missing a 2014, 2016, 2017 backstory.     layla_83   As others have already said, there seems little point in complaining now about issues that stem from things that happened in 2014 (and 2016?).  If you wanted to complain to "put the system right", you should have done that six years ago.  Even if the original GP is still about, they won't remember any of it, so there will be absolutely no opportunity for them to learn any lessons from it.  And the fact that the original GP did not want to see you (or rather your mother) because you (she) had made a complaint against them two years ago most certainly does not mean that the GP remembers anything from 2014, it just means that you (or your mother) are flagged up on their system as a "complainer".  As I asked a year ago, why would anyone be unhappy because a GP they had previously complained about refused to see them?  You should be relieved!!!  You say the GP should not take the complaint personally, but if I were a GP I would not want to treat anyone who has made a complaint against me.  (And if you are connected to that other thread, you should have complained to your local CCG or the GMC by now).   You were going to send a letter of complaint to the practice in 2017, so why only now complain about their response?  Did it take them nearly three years to reply?
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steveod

Consumer Contract Law

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Looking for consumer law assistance.

I signed up on a website for their offer of a free service

in the Terms of Use of the services, there was no mention of price, contract or length they would provide the service but

there was a mention that they would continue processing my personal data for 5 years. The lawful basis was for contract reasons or legal reasons.

i have tried to cancel the service so they stop sending me the information by post and email, but they are stating that the contract for the service is for 5 years and they don’t need to stop processing my personal data and they consider the contract as still in effect. My feelings are there is no contract, merely a gratuitous promise by them to provide the service. Is this correct:

1. They made an offer for providing the service for free

2. I accepted the offer by signing up for the service

3. Their consideration was the actual service and implementation of that service

4. As the promisee I did not provide any consideration 

5. Thus there is no contract

 

they are saying there is a contract, they will not cancel it, and my consideration was the signing up for the service, and the obligations they set out in the terms. The obligations under the contract are obviously not consideration but what about the signing up for the service. 
 

how can I get them to cancel any alleged contract and remove my personal data?

 

thanks

 

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It would be helpful if you started off by telling us which company you're dealing with and also provided a link to their terms and conditions.

Also, the service that apparently was being provided?


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report to the ICO as even with a proper contract for goods and services you can ask that they no longer PROCESS your data. this isnt the same as deleting it, mind.

I successfully sued a company that processed my data after I told them to stop and that didnt involve me buying anything, they just hit their " send all marketing" button by accident but tough, it cost them £250

Edited by ericsbrother

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