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Hello,

in a nutshell, in January we booked 2 rooms in a hotel in Brighton for 19th -21st May (just gone)

 

the hotel was closed so they could not let us stay.

 

In April we asked for a refund (twice by email) and were ignored completely.

So on 12th May I checked their web page which still stated they were closed, and once again asked by email for a full refund.

No reply.

 

I have contacted my bank for a chargeback yesterday, and hey presto today the hotel replied to my 12th May email and offered me an accomodation voucher for the next 12 months.

 

I have replied it is not acceptable and want a full refund.

 

Am I correct in being able to demand a full refund? I know it is not the hotels fault, but neither is it mine, and I cannot go in the next 12 months.

 

Where do I stand?

 

Many thanks...


I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

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Yes you are correct.....proceed with the charge back through your Bank.

 

Andy


We could do with some help from you.

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Cheers Andy


I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

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The cheeky buggers wrote to my good lady as they have her email address, and enclosed a pdf voucher ..

 

She has promptly written back, sayin, as my husband said yesterday, a full refund is wanted.

 

Is this a way of trying to get out of the charge back??


I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

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Yes.....do not accept the voucher...whos name booked the holiday ?

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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My wifes name is on the booking.. I phoned up and paid by debit card


I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

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They have written back and said they cannot offer a refund at the moment..

 

The chargeback is still in progress, but there are a lot of them being done, so may take a few weeks. Can the hotel stop the chargeback?


I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

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They can try, but the law is on your side, so they won't. Sleep easy please!

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