Halifax sat on £10,810 for 5 months before refunding it

[PVperson]

I got a shock letter on 11th May from H. mortgages, saying they owed me £10,810!

I thought it was a mistake, as I'd slightly overpaid my mortgage (because I thought it was £10,600+) on 19/12/19

 

Needless, I sent the form in the post paid envelope same day,

still nothing received by Friday 15th s

 

I called them (again) and gave my bank details for the refund (again) including 26 in on the phone waiting to be answered, they said they'd action it IMMEDIATELY.

 

still nothing returned by today,

another 45min on the phone, and they finally told me it'd been sent by slowest available payment (3-5days) and should be with me by next Monday.

 

Needless, I registered a complaint, said I want the 3.74% I was paying them for 13 years, plus daily compensation for the 22 weeks and 2 days delay!

They've told me it'll take up to 8wks to handle the complaint.... opinions?

how much a day can I claim?

[London1971]

Best to send an SAR, find out what is really going on and how it all breaks down.

Then you will have the ammunition to make a complaint, if necessary.

[PVperson]

I have done, but this doesn't answer my question.

How much compensation should I expect for an £11k payment delayed 5 months?

 

Also, please don't quote my message, it's directly above!!!

[dx100uk]

you would be entitled to 8% statutory Interest because you have been deprived of being able to invest the money.

 

use the stat int sheet

 

 

[PVperson]

Thanks, DX100UK, I got the initial money from them 10am this morning, I will suggest 8% as a figure to Halifax RBoS complaints. If/when I get the interest, I'll make a donation to the site! 

[AndyOrch]

 Halifax RBoS complaints......Halifax Bank of Scotland.......no connection to Royal Bank of Scotland

[PVperson]

Just got a call from Halifax "RBoS" complaints, they only refunded ~£320 in interest for deprivation of funds, rather than the £411.81 from a late payment calculator. they then took 20% income tax from it, which they said I'd have to claim back from HMRC!!! form R40 I presume.

So, only £250 refund for sitting on £10810 for 23 weeks!