Moneybarn voluntary termination - Ridiculous charges **RESOLVED**

[Slev111]

Hi. First time posting.

I returned my car (2010 Vauxhall Zafia) to Moneybarn via voluntary termination last month,

I have paid over the 50% required to vt.

 

Honestly the worse car I have ever had,

I must have spent over £2000 over 3 years on things that kept going wrong with the car.

 I owe 1 months arrears from when I switch banks a while back which is fair enough. 

I have just had a pre final bill send via email and I am pretty shocked by the amount they are trying to charge me for cosmetic damage.

The only damage that occurred to the car while I had it was: a crack in the rear n/a light, a small dent in the top bit of the bumper and a tear in the leather on the drivers seat, roughly 15mm-10mm.

 

They are saying that the total amount to pay for the long list of damages that they’ve spotted is almost £1500,

I know for a fact that all of these damages apart from the ones listed above were present when I first got the car,

obviously I didn’t expect the car to be immaculate as it was 7 years old

but it seems that they are treating it as if the car should be returned in a nearly new condition, it’s 10 years old!!!.

They are charging me over £500 for the worn off leather on the drivers seat for god sake!

They are charging me hundreds of pounds for things like dents in the door and scratched paintwork that we’re already there when I got the car,

I never scratched or scuffed that car once while I had it.

 

Im just looking for some advice on what my legal rights are,

do they have to prove that the damage wasn’t there when I got the car?

What should I do next? 

Like I said,

I know that pretty much all of the damages where there when I got the car but I’m just not sure how to reply to their email and I’m pretty certain that me saying I dispute the charges is going to fall on deaf ears.

 

Thanks for your time.

 

[dx100uk]

moved to the moneybarn forum.

 

plenty to read here

you don't owe them a penny.

you shouldn't have had to have paid for repairs either

if it didn't work 

not your problem, it's their car they should have fixed it.

 

as long as the car is now in their name re V5C 

simply write them a simple letter stating the damages reported were all there upon purchase

 

when did you get the motor?

about 3yrs ago?

cause i'd suspect the agreement was 48mts/5yrs?

 

dx

 

 

 

 

 

[Slev111]

Thanks for the reply.

Not too sure if the v5 is in their name or not as I was told to leave it blank, not worried about that anyway as it’s not proof of ownership. 
I wouldn’t even mind paying for the cosmetic damage caused by me while I had the car, but no way am I paying £500 for a worn off piece of leather no bigger than a 10p coin.

Think I am going to call their bluff and assume they didn’t take detailed pictures of the damage that was present when I got the car.

Am I right in thinking it is up to them to prove that the damage wasn’t there at the time of sale?

 

Correct, I got the car May 2017, the agreement was 5 years. As with most people they absolutely had my pants down as I have bad credit.

 

Thanks for the advice.

[dx100uk]

write only clearly state the W&T was already there upon purchase.

should they wish photos/video from the families collection, you are more than welcome to supply this,

but there will a charge  for  extraction.

 

also having consulted relevant legislation, you find that the +£100's repairs done to xxxx, were infact moneybarns responsibility

so will wish these charges refunded too.

I hope this make my stance quite clear.

 

don't let them sting you for collection charges either.

[Slev111]

I sent an e-mail saying I wanted to dispute the charges,

heard nothing from MB for about a week

then had a letter through the post saying that the only amount owing was a months arrears.

Happy days.

Guess they were just trying it on.

Thanks for the advise.

[dx100uk]

well done

 

dont know why i didn't see this

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