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Travel agent offering voucher not refund for cancelled holiday


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Hi everyone,

 

my next-door neighbour had a holiday cancelled by a travel agent due to the current emergency.  They travel agent refuses a refund and will only offer a voucher which runs out on December 31.  I smell a rat here.  I think the most important points to consider are:

 

1.  his contract is with the travel agency rather than an airline for example;

2.  the transport would have been by coach, not air;

3.  I'm actually writing from the EU, so UK-only legislation is no good.

 

Whenever I've seen mention of travel legislation it always seems to be Europe-wide, so I was wondering if anyone could push me in the direction of appropriate EU regulations. 

 

I've tried to Google first but all the info. seems to be about flights.

 

Thanks!

 

 

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That sounds like a very short time to offer a voucher for, given that we don't know what the state of play will be in December.

 

Fwiw, someone I know in Europe booked for a hotel in May this year and has been given a voucher that lasts at least 12 months.

Illegitimi non carborundum

 

 

 

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