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 BreadAndButter

CMS - no phone support, no online option - now what???

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I received a CMS claim - it's wrong.

 

I need to call them with the correct information -

 

I called, due to Corona virus, they "arent taking any calls unless its about unemployment or statutory sick pay". Any other topic, refer to the self service website

 

Go  to the SSW, it says log in with a password  i selected when i signed up (I didnt - the mother did)

Go to  "reset pin" it says again give secret passwords from initial sign up - I DIDNT SIGN UP THE MOTHER DID!

Contact us - "you can write to us on the following postal address"

 

No other options!

 

So its day 13 of the demand to respond, they aren't taking calls, you cant log onto any system - how am i supposed to do anything here. 

 

They are demanding an inflated amount and i have 14 days to call them..... which i cant.

 

Currently ringing the covid line ... just to speak to SOMEONE.. but they'll cut me off again

 

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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Yes - all asking for login details the ex has, I dont.

 

Cant log into anything - contact us says write a letter via post.

 

Rang the helpline, cant get through for anything other than if covid is affecting me.

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Well you wont or cant have the log in details...its the claimants account IE your Ex...only the claimant is allowed to log into the account.....not you the respondent.

 

Phone  or write as advised.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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