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SolarStan

On economy 10 but being charged economy 7?

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I began on Bristol Energy at £40 per month. This has steadily increased to £211 per month. Bristol Energy have confirmed I am on an Economy 10 plan and I asked for and received the actual off peak times.

 

My home is all electric. No gas or solid fuel etc. So I have night storage heaters.  I have 2 immersion heaters in the hot water cylinder. One on off peak, one on standard.

 

In order to check that I was receiving the correct 10 off peak hours as per the times  Bristol Energy gave me, I wired a timer with a tell tale light into the off peak immersion heater. Before anyone jumps in, I did this purely to check that I was getting the 10 off peak hours at the stipulated times (not to use as a timer, which would not work anyway because the clock would keep stopping). In effect the tell tale light in the timer comes on during the off peak periods (of course, you have to turn on the off peak immersion immersion heater switch to check this) and goes off outside those periods.

 

According to the timer tell tale light, I am getting the 10 off peak hours at the stipulated times. I have 2 concerns.

 

1) The amount I am paying seems far too high. I live in a 2 bed bungalow, just myself and my partner. We have 1 storage heater on during the winter months. Hot water is just 1 hour every 2 days on the off peak immersion heater. (Standard immersion is never used). We are mostly in the same room, so just 1 light. Washing machine and shower used only in off peak times. I can't see how we could use less electricity.

 

2) The Bristol Energy bills are stating Economy 7.

 

So I believe I am being charged 3 hours per day at standard rate that should be off peak rate. I can see no other explanation.

 

I will be most grateful for people's thoughs and any advice on how I should proceed.

 

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I think you need to start off by giving a proper independent report by a qualified electrician. This may cost you money but you will be able to reclaim it on the basis that you are correct.

Come back here when you have it


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forget the cost for the minute

 

have you got all your meter readings the bills were made from ?

how long have you been with them?

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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11 hours ago, BankFodder said:

I think you need to start off by giving a proper independent report by a qualified electrician. This may cost you money but you will be able to reclaim it on the basis that you are correct.

Come back here when you have it

 

Thanks for response.

 

Can I use a common or garden electrician for this, or does it require an electrician with specialist equipment etc?

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4 hours ago, dx100uk said:

forget the cost for the minute

 

have you got all your meter readings the bills were made from ?

how long have you been with them?

 

 

 

Many thanks for response.

 

I have been taking readings over the last 3 months or so, rather intermittently I admit. I am now taking daily readings and keeping a record.

 

I have been with Bristol Energy about 1 year.

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I don't know about specialist equipment but it will have to be an electrician who has some kind of certification.

I would imagine that a properly qualified electrician would have all of the equipment necessary.

The purpose of this this inspection is to produce a professional and independent report which confirms your own suspicions. Once you have that then you'll be able to move forward and take control of the situation in an assertive way.

if you incur a fee for this inspection and assuming that the findings confirm your own suspicions then this will be recoverable

 

 

 

 

once you commission the inspection then I would suggest it would also be a good idea to provide the inspector with all the relevant information so they are also able to give you a fully independent calculation of how much money you have lost.

 

By the way, how long do you think that this error has been going on for?


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you need the readings they have been using to calculate what your usage was

have you got them?

how are they getting them?

 

is this a smart meter?

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Bankfodder,

 

Thanks. I will start looking for a relevant electrician.

 

I have been with Bristol Energy since I moved into the property, one year, I was initially paying £40 per month. This has steadily increased to £211 now.

 

dx100uk

 

Bristol Energy seem to be reading the meter every second bill.

 

It is not a smart meter

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so they came and got the meter readings for the bills? they have a regular meter reader that goes around?

where is the meter?

 

or does it say E by the readings on the bills that you think are wrong or tariff transposed?

 

you cant determine anything until you know the data they are using is correct.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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