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    • Okay, it's turning out better than I expected. We can go over a resume of the situation when you get it back and see what you think might be outstanding and if you want to do anything about any of it.
    • Back home now - Not a wasted trip entirely but did not come back with the car. They took it in straight away at 8 to sort out the navigation which apparently is resolved.  Next was a health check again: 1. Battery = defective 2. Fuel Flap solenoid - Apparently this was on the MPC but I even missed this.  So another one to add to the list of not rectified but vehicle handed to us.  Worst case with this is the flap does not open. 3. Sun Visor - Requires replacing 4. Navigation - Resolved 5. Tyres - The low tread has been deemed as perished - again, I do not understand how this went through MOT the day before collection!  And they also found a nail in the tread - by the looks of it and the lack of miles we've covered, it's been in there a while.  Agreed front right is budget make.   Took a bit of to/fro but all points have been authorised by Sales for Servicing to carry out - essentially as Sales missed this (or were told it was good to sell), they foot the bill.  Internal politics and all fake/virtual money.   The bad news is despite a note to order the battery last week "just incase", it was not done so battery, solenoid, visor and tyres all will be ordered in for tomorrow and resolved tomorrow hence coming back without it today. Upside, after a bit of pushing, I did get an Automatic Q3 70 plate which was the salesmans own demonstrator.   Salesman also apologised for the way he had been/tone used last week so we've put all that in the past (if everything is sorted!)   Finally, raised the fact their MPC states various services need doing.  The service advisor agreed, checked and to my surprise, the day we picked it up, they were completed. I got a printout stating this which included the oil service (even though it was done in September), gearbox service, Haldex (for the quattro system) and brake fluid.   Only thing I need to ask tomorrow is the parts list does not state Gear Box filter which is part of the service on the s-tronics and gear oil seems to be 1x G060175A2.  IF I am reading this correctly, this is only a top up of 850ml and not a complete service which should be around 5-7 litres + filter.
    • as long as returning the car doesn't cost you ...yes. however you are not compelled to do so out of your own pocket. you simply write, if you need too, stating the car is ready for collection at anytime but please advise me first.   but of course, be a wee bit smart here, until/unless the judgement is actually satisfied, it goes nowhere! dx  
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Cancelled BT within 14 days but they wont leave me alone.

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I don't know if I have already pointed out to you that BT are excellent at chasing debts or imaginary debts – far better than they are at providing communication services.

If I haven't pointed it out to you – well you know now.

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BT are sending a final confirmation bill via email and written letter confirming 0 is owed, and are offering £50 compensation. Based on what I have experienced I have no way of knowing if this will end as i have been told I owe nothing and records will be updated many times.


Here is the email .... the "reasons" I gave her were the same list of events posted here earlier......



The copy invoice will be different as you will see the bill reference is F which means a final bill, you will then see a credit note for the same balance reducing this down to 0. This is what I can email you in a zipped file if you will be able to open this so you can see this sooner,

Unfortunately for the reasons you have put below you cannot claim compensation for this and anything offered would be goodwill. As you do not have any services with us I cannot offer you anything in relation to your rental. I can offer you a goodwill credit of £50 which I will refund but I cannot offer anything other than this,

Let me know how you would like to proceed,

Kind Regards,

Glasgow Billing Complaints
Business Customer Support Advisor


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It's up to you whether you want to accept this compensation. If you do accept it then presumably it will bring everything to an end – assuming that they are as good as their word. On the other hand, it may all start up again.

You haven't actually told us what your losses all inconvenience have been. Also, we don't know if this is impacted on your credit file and we don't know who else they have shared the data with.

They have certainly instructed a debt collector or they had sold the debt on – and frankly I think you need to know more about this before making a decision.

If they have shared your data with the debt collection agency then quite frankly you want it all removed and I think it is worth a lot more than 50 quid.

It's up to you. Maybe you just prefer to get on with your business and have a quiet life – and I don't blame you. On the other hand may be you want to take some trouble and get more and it could be worth a couple of hundred quid – but it might take a lot of persistence to get this.

Certainly 50 quid voluntary compensation doesn't really do anything to teach them a lesson.

I think you have to let us know what you want to do. You could wait until the return date of the SAR to see what they are holding on you.

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On 12/05/2020 at 15:16, BankFodder said:

You haven't actually told us what your losses all inconvenience have been. Also, we don't know if this is impacted on your credit file and we don't know who else they have shared the data with.

Yes I posted a list of events and mentioned earlier this is the only means I have to demonstrate my losses, I also pointed out I have no broadband downtime.

I also responded I had checked my credit file and it was Excellent as a score but Experian offer no other information on any events.  

So the SAR I sent should answer the last question by the time its 30days is up? 

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email sent.....



I have had a letter that you have sent this to a debt collection agency, I understand you were not entitled to do this. I have sent a SAR to the billing team recorded to see exactly who my information was shared with. I will be seeking substantially more than the goodwill credit you have offered if this has been handed to a DCA. I will await the outcome of the SAR at this point but you can of course offer a better settlement and any other information regarding the DCA on return of this email the involvement of a DCA would change this scenario substantially.

You have to understand I have been told this has been settled many times but it has not, in that instance you must see the list of events I sent you and realise telling me anything now is hard to accept as truthful or will be realised.


I have started the process for a legal claim against BT it would take something solid and trustworthy to stop this now.  




The account has not went to our debt collection team,

I am sorry you are not happy with the offer made. I have discussed your case with my supervisor and they have agreed that they can increase the offer to £100.

If you still do not want to accept this offer then unfortunately this means we have reached 'deadlock'. This means that we have been unable to come to a resolution and we would issue you a letter maintaining BT's final position. The next step would then be for you to take your complaint out with of BT and your complaint with us will be closed,

Let me know how you would like to proceed,


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