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    • stuff and all they can do .......they are TOTALLY powerless   and you are well used to dealing with REAL bailiffs anyway looking at your history   
    • ok Finally got home!   I'll try and keep it short however we finally got to an agreeable place   Walked over to sales as there was no more servicing could do especially as the aftersales manager quite simply said they will not be footing the bill. Spoke to the salesman, updated him and he was lost for words and had to ask me where things were left -  Requested senior management to come down - both head of business and general sales manager are off for half term.  That left the buying manager - ironically the same who purchased the car in for the dealership.  He was called downstairs but in the time that he did, he must have called the aftersales manager.   Once down, everything suddenly changed -  I was told they are now 'reaching a compromise' (I assume between the two departments) and it will be put right.  The part is being ordered, is on backorder for 2-3 weeks and once in, they will fit it. This of course means I am potentially out of my 30 day exchange/1000 mile exchange however appreciate I can drag it out if it came to rejecting it.    I got the aftersales manager to put in writing the part IS being ordered and if the part does not for whatever reason fix it, I CAN exercise the exchange regardless of how many days/miles I am out. --This was CCd to the sales manager, the service advisor and the buying manager stating he is accepting/making the decision in the absence of the two other managers.   So all in one- another wasted 5 hours there + the drive up/down but we are hopefully now at a point the final issue will be either permanently fixed or it will be the deciding factor of returning the car.  The part-ex has also gone so it's not like we could even just change back for now.   The part is scheduled to arrive pretty much the week of our due date which really messes this up in terms of transport/planning however we'll cross that bridge then - for now, I need to destress the other half who really did not need this especially with what is essentially for her the baby car    Could I ask - IF it does not fix it and we decide against the exchange - can we still reject?  If we can, what happens to the part-ex thats now gone/auctioned off?   I too believe 99% it will fix it but just curious.     Also just for anyone else taking an interest, the MMI unit that is faulty is not just the navigation but everything Audi - phone, radio, cd, sd card, service indicators, settings for the various components - its all part of the MMI brain.  And so the reason this is important that it is resolved is usually with this unit, if one part fails, it's likely the entire unit will fail.      
    • They don't have to care.  This is Britain - the biggest reaction will be some mild tutting.  The main goal now must be to keep the fear factor high whilst ensuring the pockets of the few continue to be lined.   
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
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      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
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Cancelled BT within 14 days but they wont leave me alone.


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I don't know if I have already pointed out to you that BT are excellent at chasing debts or imaginary debts – far better than they are at providing communication services.

If I haven't pointed it out to you – well you know now.

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BT are sending a final confirmation bill via email and written letter confirming 0 is owed, and are offering £50 compensation. Based on what I have experienced I have no way of knowing if this will end as i have been told I owe nothing and records will be updated many times.

 

Here is the email .... the "reasons" I gave her were the same list of events posted here earlier......

 

Quote

The copy invoice will be different as you will see the bill reference is F which means a final bill, you will then see a credit note for the same balance reducing this down to 0. This is what I can email you in a zipped file if you will be able to open this so you can see this sooner,

Unfortunately for the reasons you have put below you cannot claim compensation for this and anything offered would be goodwill. As you do not have any services with us I cannot offer you anything in relation to your rental. I can offer you a goodwill credit of £50 which I will refund but I cannot offer anything other than this,

Let me know how you would like to proceed,

Kind Regards,

Sharyn
Glasgow Billing Complaints
Business Customer Support Advisor
 

 

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It's up to you whether you want to accept this compensation. If you do accept it then presumably it will bring everything to an end – assuming that they are as good as their word. On the other hand, it may all start up again.

You haven't actually told us what your losses all inconvenience have been. Also, we don't know if this is impacted on your credit file and we don't know who else they have shared the data with.

They have certainly instructed a debt collector or they had sold the debt on – and frankly I think you need to know more about this before making a decision.

If they have shared your data with the debt collection agency then quite frankly you want it all removed and I think it is worth a lot more than 50 quid.

It's up to you. Maybe you just prefer to get on with your business and have a quiet life – and I don't blame you. On the other hand may be you want to take some trouble and get more and it could be worth a couple of hundred quid – but it might take a lot of persistence to get this.

Certainly 50 quid voluntary compensation doesn't really do anything to teach them a lesson.

I think you have to let us know what you want to do. You could wait until the return date of the SAR to see what they are holding on you.

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On 12/05/2020 at 15:16, BankFodder said:

You haven't actually told us what your losses all inconvenience have been. Also, we don't know if this is impacted on your credit file and we don't know who else they have shared the data with.

Yes I posted a list of events and mentioned earlier this is the only means I have to demonstrate my losses, I also pointed out I have no broadband downtime.

I also responded I had checked my credit file and it was Excellent as a score but Experian offer no other information on any events.  

So the SAR I sent should answer the last question by the time its 30days is up? 

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email sent.....

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I have had a letter that you have sent this to a debt collection agency, I understand you were not entitled to do this. I have sent a SAR to the billing team recorded to see exactly who my information was shared with. I will be seeking substantially more than the goodwill credit you have offered if this has been handed to a DCA. I will await the outcome of the SAR at this point but you can of course offer a better settlement and any other information regarding the DCA on return of this email the involvement of a DCA would change this scenario substantially.

You have to understand I have been told this has been settled many times but it has not, in that instance you must see the list of events I sent you and realise telling me anything now is hard to accept as truthful or will be realised.

 

I have started the process for a legal claim against BT it would take something solid and trustworthy to stop this now.  

 

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The account has not went to our debt collection team,

I am sorry you are not happy with the offer made. I have discussed your case with my supervisor and they have agreed that they can increase the offer to £100.

If you still do not want to accept this offer then unfortunately this means we have reached 'deadlock'. This means that we have been unable to come to a resolution and we would issue you a letter maintaining BT's final position. The next step would then be for you to take your complaint out with of BT and your complaint with us will be closed,

Let me know how you would like to proceed,

 

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