Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds


You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds



BankFodder BankFodder


BankFodder BankFodder

  • Tweets

  • Posts

    • Pandemic will just accelerate the change that was already happening.   High Street Retailers will go bust, as they cannot compete with online warehouse operators. Government will have to reduce the business rates significantly and landlords who own the shop buildings will need to reduce the rents they charge.   Retailers will need to make changes to the layout of their shops to make them more attractive, as a leisure experience. If they are offering just racks or shelfs of goods, consumers may think they are not getting anything extra than if they bought online.   As more people work from home, they will be available for home deliveries, so online retailers will gain the sales. The high streets where these homeworkers  use to work close to will lose sales.   Travel sector including airlines will see many go bust, more so, if there is a second wave of the virus.  Holidays based in peoples home countries or in neighbouring countries will be more popular. Caravans, motorhome sales are going to see massive increases, as people want their own clean spaces. And caravan parks will see more demand as a consequence, but will have to update facilities.   Pretty much every sector of the economy is going to see the biggest changes they have ever gone through and in a very short space of time.
    • This article in the Indy has some interesting views on how Brexit has affected the Uk's response to Covid.   https://www.independent.co.uk/voices/coronavirus-lockdown-government-death-toll-boris-johnson-a9551516.html
    • Small attachment to an iPhone that cost £288.00.   I know anything that relates to Apple can be very expensive, but what was the attachment ?   Did you return the attachment product in its original packaging ?   How often do you buy products from Amazon ?   How often do you return products to Amazon ?   Could Amazon believe you are buying products to simply try out for a period, with no intention of keeping the products ?
    • So I make a post and ask you some questions and you then go in and make a response which deals with something completely different and which ignores the questions which I have asked completely. I don't see how we can move forward on that basis
    • Thank you. First of all, this is not chronology so we don't have any sense of the timeline. It's still rather complicated – but maybe when you produce a chronology it will come more into focus. However, there are a few things that we can start to tease out. You say that you accepted £250 in an offer which was intended to reflect distress. Although you say that you accepted this offer mistakenly, it may well be that you have no further rights on this issue because of course it would have been up to you to understand the situation properly before accepting any kind of financial offer. However, it would be useful to understand the reach of this offer and so please could you post up the offer letter by uploading it in PDF format. You say that "high-volume messaging" is not explicitly covered in the terms and conditions – but there may be references to "fair use policy" and it may be an interpretive problem rather than looking for words which specifically match your situation. So it will be helpful to know what words Vodafone were relying upon and also what was the extent of your high-volume messaging. Did they give you any warnings. You say that they referred to terms and conditions which you did not sign. However, it isn't necessary to sign terms and conditions. We would have to understand more about the context – but generally speaking if there is an agreement which refers to terms and conditions from the outset and you then embark upon the agreement and use the services, then all the signs would be that you've accepted the conditions of use. Signed written terms and conditions are generally speaking only required in contracts for property or copyright or shares. You say that the contract was put in your sole name despite the fact that the company name was on the agreement. We don't have a chronology so we don't see how long this went on for and you don't explain why you didn't raise any objections to this – or maybe you did? You say that you have sent Vodafone and Lowell an SAR but "so far" you are waiting for a response. This suggests that you sent the SAR some time ago – but you haven't told us anything about when this might have happened. You are referring to obligations under the Consumer Rights Act but I'm afraid that these obligations refer to contracts between a trader and a consumer – and you are not trading as a consumer so these probably wouldn't apply to you. Finally, you are worried about expressing a claim in legal language. If you begin a small claim then you certainly don't need any legal language – and in fact that kind of approach simply gets in the way. Also, it seems to me that you are gearing up to bring a court claim – which is fine, in my book – but you haven't identified your cause or causes of action and you don't have a plan. I think we need to slow down and have a more careful and methodical look at the situation. Otherwise you're simply going to find yourself in trouble
  • Our picks


Scottish Power - confusing billing, bills sent to non-account holder, bills received even after supplier change

Recommended Posts

I'll try to cut a long, shambolic story short!


My husband changed providers some time ago.

He did a comparison search and Scottish Power seemed to be the cheapest.


However, when we first signed up, it was only for electricity.

We agreed a monthly payment scheme of £70 per month.

The next month, the payment amount doubled, and the next month doubled again!


Countless, pointless phone calls, speaking to people who obviously had no idea what was going on prompted us to change tarrifs, which we though we had done.

Please note that we were undergoing personal and family issues at the time, which is why we didn't change providers as yet, we just didn't need the hassle and we thought we'd seen the end of this rubbish.


For about 20 years, since we moved into our current property, we have had solid fuel.

Our landlord asked us if we would consider a gas conversion, which we did.

We asked Scottish Power to install a gas meter, but not to activate the supply until the gas conversion had been done, which they agreed to.

After countless phone calls, missed appointments etc., the gas meter was finally  installed at the beginning of December.


In mid- February, our gas conversion was completed.

Now we had to contact SP to activate the supply and put us on a duel-fuel account.

However (and bear in mind, each phone call took forever as no-one we ever spoke to seemed to take notes, so we had to explain everything over and over again),


they told us the gas supply had been activated in December and we would need to pay for our gas from that date.

We tried to argue with them, but to no avail, even though no gas had actually been used until mid-February.

Now the real fun started!


Scottish Power called us 2-3 times a day, on both our house phone and mobiles, they sent us text messages daily, and physical letters, all about the amount outstanding on our electricity bill from when they kept on putting the amount up.


My husband explained over and over again that we were disputing the amount, he asked countless times why the amount agreed had gone up, but never received a straight answer, but assured us it would be 'looked in to'. We asked them to stop calling, but they wouldn't. Each person we spoke to said we'd get no more phone calls until this had been sorted, but of course they never stopped! It got to the point where we stopped answering our phones because we knew who it would be! We threatened to complain about harassment, but were told they could legally contact us up to 6 times a day if they wanted to.


We were eventually moved to a duel-fuel account, but that took ages and more stressful phone calls, and all the time we are receiving demanding bills from them.


At this point, we were completely stressed and fed up.

We did another online comparison and found another provider.


However, because SP said we owed them money, they stopped the transfer until our account was clear.

Still under stress for other reasons, we just paid the bill and were let go.

We thought this would be the end of it.


But no.


We are still receiving bills from them, for different amounts, and they are threatening legal action if we don't pay them.

My husband phoned and they confirmed that our account was clear, but we are still receiving bills!


He asked them to send out a run-down of everything we've used, everything we've been billed, and everything we've paid.

Now they've drowned us with paperwork, it will take weeks to go through everything that came through the post!

The phone calls have stopped since we changed providers, thank goodness!


The other day I received a bill in my name, even though I've never had an account with them, it was always in my husband's name!

We can't get in touch with them as they are not answering contacts about non-emergencies until the COVID-19 crisis is over.


We just feel that this farce has been never-ending, and we are very confused about it all.

I'm disabled and we take care of 2 disabled sons.


My husband has enough to do without all of this extra stress, but it's getting to the point where we are afraid for our health, and also that our credit rating will be affected if they take us to court.

Realise the impotence of proofreading everything you write.

Share this post

Link to post
Share on other sites

what are the demands for gas, electric..both? and for what period?


please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



Share this post

Link to post
Share on other sites

It sounds like a dreadful business and obviously we are going to have to try and untangle all to get to the bottom of the story.

The great news is that you've been here since 2007 and so you are thoroughly familiar with the advice given in our customer services guide to record all your calls and so you have got audio recordings of all the telephone calls that you have made and that will be very helpful evidence. Well done.

Secondly, you say that you have now been swamped with a huge amount of paperwork. Read our guide on how to deal with a subject access request disclosure or dealing with your court bundle and that will show you the best way to get everything sorted out so that you understand the file completely.

However, although you have been supplied with a lot of documentation – you can't be sure that you have everything. Send them an SAR immediately. Don't hang around. Make sure that they get this on Monday by email and hopefully that will pick up everything else that is missing. Make sure that you ask for call recordings so that you can compare them with the ones that you have got on your phone because you have read our customer services guide in the 12 or 13 years that you've been with this forum.

Once you have got this information together then we will ask you to restate the problem – but this time in a more structured way so that it is easier to understand. I'm sure the exercise of having gone through all of the documents will put it much more clearly in your own mind as well and you will eventually be able to provide us with a bullet pointed chronology – not too much narrative and then we can start to understand the situation completely and advise you as to the best course of action.

How does that sound for starters?

Share this post

Link to post
Share on other sites

they bought a new computer system in 2013 and nothing has ever worked properly since.

Read the consumer champions pages in the Mailon Sunday for the last 2 weeks and you will see a couple of sorry takes that may help you argue your points.

now what about meter readings? do you still have the old readings? If not you do a SAR and ask for them, I bet they are all estimated bills

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...