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My sister cancelled her holiday... is she entitled to a refund?

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Hi all, 


My younger sister and her friend were due to go away (on their first holiday without parents) to Ibiza on the 1st July 2020, this summer. 


On the 17th March the FCO changed their travel advice to "against all but essential travel". 


She was supposed to "pay the remaining amount" by the 8th April 2020.

However, because of this travel advice from 17th March, they were worried their holiday would be cancelled,


 their understanding was that "if they cancel the holiday now, they lose their £200 deposit each and the £100 on top they had paid,


so instead of paying the full £600 each and losing it,

they would cancel,

that way they only lose £300 each".


Hence, instead of paying the remaining amount

, they cancelled their holiday.

They had already paid £600 between them (£300 each). 


Upon telling me, I figured that did not seem right,

did some quick research in which I had found that if a holiday was cancelled due FCO travel advice, then travellers were entitled to a full refund, and ABTA has stated this (it actually features in todays BBC News, which is what reminded me to ask here)


So, based on this information, is she likely or able to get a refund for her cancelled holiday? 


Holiday tour operator: TUI 

Date: 1st July 2020 

Location: Ibiza

Date of Cancellation: 10th April 

Date of FCO advice: 17th March 


Please let me know if you need any more information. 






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She will be entitled to a full refund but the travel companies are currently holding on to people's money becasue they havent got any of their own.

How did she pay the deposit? If via a bank card then she should contact the bank and do a recharge.

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