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I cannot recommend this company.

 

It looks like they are not uk based despite they pretend to be.

They have sent me a camera (worth over £1600) in just manufacturer box and taped it over with sticky tape...

The box was knocked and camera wasn't switching on.

 

After an email exchange they asked me to return the camera to them for a refund or replacement.

I did that on my expense and they refused to accept a parcel!

 

Now I am waiting to get the parcel back to me, and I will update this post as soon as I have anymore information, but at the moment I am not happy at all.

 

5.12.2019 Update:

Today I have supplied WOWCAMERA with requested documentation from the carriers and waiting for their response.

 

18.04.2019 Update

I opened a paypal case, but still wasnt in possesion of the camera as it was stuck in "sorting centre" of Royal Mail.  

They gave me some time to post it to Honk Kong address this time (not Luxembourg address as previously requested by Wowcamer that as I wasn't in possesion of the camera at that time therefore Paypal case was closed in favour of merchant .

 

Then I received the camera back and posted it to their Hong kong address anyway. 

 

I will now copy and paste recent email exchange with them.


*   My emails (30 March 2020):

1.
"Hello

I see that you finally received the camera to the address in Hong Kong provided by you through paypal resolution centre.

Tracking code is RN5******85GB.

As you can check yourself camera is definately faulty, so please refund me finally. It took long enough.. 

Regards"

 

2.
"I also expect you to refund me postage charges. I attached a photo of a receipt to this email address. Regards"

*  Their response (31 March 2020):

"Hi J***b,

Thanks for getting in touch. Hope this email finds you safe & healthy.

I have referred both your emails below to Compliance as the fact it was through a claim this decision was reached, I would need to alert the respective dept. overseeing this matter before offering any next steps. Hope you understand.

My team or I will reach out once we have further confirmation.

Keep safe!


Kind regards,

Sally Turner"

*  Their another email (1 April 2020):

"Morning J***b,

Having consulted Compliance, we've been advised for you to contact PayPal instead. Sorry we can't be of further support, but please follow up with PayPal on this matter going forward.

All the best in your future endeavors, and do keep safe!


Kind regards,

Sally Turner"


**** in a meantime I tried to reopen case with paypal, but without success ****


*  My email (from today which is 18 April 2020):

1.
"Paypal case is closed.... and your company is a big [problem]. I already wrote to HK consumer rights advice regarding this and waiting for an answer from them to check what are .y options. I will sue your company to court if there will be a need. I will also write reviews on every possible reviews site if you will be deceiveing me and not refund me the money for camera I returned to you."

2.
"You know that its not possible to reopen closed paypal case, but you want me to deal through paypal dispute system anyway. I understand that its your intention not to refund me and keep this defective camera. If you have good intentions then show it as till now it looks like your intention is to [problem] me."

Lets wait now and see what their response gonna be. 

What else can I do?

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go do a chargeback to your bank

next time don't bother with a dispute resolution.

waste of time 

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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My bank says its to late to file a chargeback claim.. as 90 days passed since the purchase 

 

Sorry, 120 days

 

Hovewer I just found this information:

(website removed - dx)

Do I understand that this 120 days limit should be counted from the later date, not ftom the day of purchase?

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I've removed that website as it's not for the UK rules..

 

chargeback here is 120days from WHEN YOU REALISE you need too..

with a total limit of 540days.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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