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    • Hi thanks for your help, I’ve sent the letter. I am worried though that I won’t know what to ignore and what to not? Will the notice of claim be marked as such ans can I post back on here if I get one?  Also- how do I know I haven’t had a CCJ already ? I just can’t quite understand why they would wait this long ? thanks 
    • It's not necessary to see an invoice. You will have to figure out how much you paid for the installation part of the work which was carried out – because that is what you want to claim back. If it's not clear what proportion of the bill was in respect of the installation, then you will probably need to get some outside opinions – independent opinions – as to the cost of an installation. It would be better to understate the value then overstate it – because if the cost is not clear then that could become the subject of a dispute if you take this to court. You will be better off identifying an amount of money which you could reasonably attribute to the cost of installing the new turbo – and which will be supported by independent evidence – and which will be accepted without much question from the judge.
    • It's clear, but it's. Not correct. The 2000 was for other work also  I do understand what you're saying but it may be easier for me to show you a copy of the invoice then we can be completely correct.   I will send a copy this evening after work if you don't mind.
    • I'm not too sure what to suggest other than to keep on trying during the day and try again tomorrow. I suppose that it is just possible that they have now filed an acknowledgement and that in some way it has overlapped with the end of the 14 day period – which apparently ended on Sunday. If you are not able to enter judgement by tomorrow, then I think you should phone the court. Keep on trying throughout the day.
    • As far as I understand it, your turbo failed and had to be replaced. That means that you have to pay for the turbo unit and also you have to pay for the costs of installing it. I understand that the first garage supplied you the turbo and therefore the cost of that is legitimate and cannot be claimed back. I understand that the turbo was installed incorrectly so that eventually the work had to be redone by a second garage and that you paid the installation fee to the second garage. In essence that means that you have paid the installation fee twice. Once to the first garage who did the job so badly that you then had to pay the fee again to the second garage who did the job correctly. This means that the payment to the first garage – is recoverable. The payment to the second garage, is not recoverable because the turbo failed and it had to be replaced. You say that you paid the first garage £2000. Find out the cost of the turbo – and deduct that from the £2000. So, if the turbo cost £200 – deducting that from the £2000 means that they have charge you £1800 for Labour. That means that you can recover the £1800 because it was wasted as they didn't do the job correctly and the job had to be done again. Is that clear and is it correct?
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Hi guys

 

I am after a little advice about an issue I am having with EasyJet and wanted to check I have not missed something before taking the next step.

The story begins in February when our return flight from Lanzarote was cancelled due to storm dennis and re-scheduled for the following day.

Became aware of this when checking the flight status in the morning prior to checking out and also via an email from EasyJet confirming this.

 

Was able to book an extra night in the hotel we were already staying at which was the one booked via EasyJet as part of a package holiday and as planned flew back the next day.

 

Tried to claim back the €95 via the EasyJet website and this is when the problems started as I firstly submitted the invoice from the hotel and the credit card receipt only to receive a response stating that this was not sufficient as it did not have the hotel name, date, room or passenger name which it did.

 

3 further emails including one to complaints and all I have received is a copy and paste today of what to do if your flight is cancelled.

 

now considering the next step of a formal letter before claim although in the grand scheme of things this is not the ideal time but if I am due this money back I only have this option or an ADR which I don’t have much confidence in.

 

But before I do this I wanted to check a few things

 

1. Most importantly am I actually entitled to claim this since I booked it myself and did not allow them to source accommodation for me.

 

2. Does the liability lie with the actual airline to pay any expenses as I just want to establish the legal entity is correct as this was a package holiday booked through the EasyJet website but before EasyJet Holidays was set up and at that point payment went via a company with a different name based in Spain I think.

 

Thanks 

 

Kjun

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What do you mean by "...as planned flew back next day".  That wasn't as planned, was it?  (Sorry - I think I know what you mean, but it's not clear).

 

Also; "...and all I have received is a copy and paste today of what to do if your flight is cancelled."  Is what you did the same as these instructions?  Did the original email notifying the cancellation not say what you needed to do?

 

You've supplied EasyJet with everything they've asked for?

 

Who did you actually pay for the package (ie that's one payment covering both flights and hotel)?

 

I'm no expert but that may be a starting point

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Hi thanks for the reply.

 

To clarify yes we flew back the next day as planned so the Sunday rather than the Saturday.

 

The email received was in summary sorry your flight is cancelled due to the storms over Europe, this is out of our control.

 

Now it did say you could arrange free accommodation overnight by clicking on the flight tracker link within the email however this only took you to the flight status page and there was no option to request accommodation so I simply booked an extra night where we already were, maybe this was a mistake?

 

I supplied an invoice from the hotel with my room number, name, date, duration, number of guests, cost and it had the hotel details including name, address and what I think is probably a VAT (their equivalent) number as well as the credit card receipt which I used to pay which also had the hotel name, my name, date and amount which was €95.

 

The package was fully booked through the EasyJet website so not separate bookings and was paid through their website.

 

It’s just a bit annoying as I know it’s not a great deal of money but I did have to pay it and it’s not like a booked some 5 star hotel while I also didn’t claim for meals or transfers which I understood from other passengers they did not arrange and people had to use taxis (we just kept our hire car for an extra day)

 

I think the most frustrating part is that they simply have not bothered to address this despite repeated emails advising I had provided the required evidence.

 

For further clarity it was rejected the first time as I only sent the card holder receipt which is not enough so my fault there however I then submitted the hotel receipt as well and the rejection reasons were as below from their email but it did have these on it.

 

Please send us the itemized receipt for the hotel which should include; -Hotel Name, -Number of rooms, -Check in & Check out date, -Passengers Name & -Price”

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