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unclebulgaria67

DWP- Huge increase in calls to them

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Wow!!!!  No wonder people were having a problem getting through to DWP. No organisation is set up to handle such a huge increase in work. Millions of phone calls and an additional million+ claims to process.
 
From Twitter BBC Newsnight obtained the following information.
 
Typically, the letter says, DWP would expect 55,000 calls in a week.
 
The letter reveals that between 23-27 March inclusive approximately *1.8 million* calls were made to the Universal Credit Helpline.
 
On 30 March they received 2.2 million calls.
 
On 31 March 1.8 million calls.
 
 

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People might also wish to know that in some parts of the country DWP are using  agencies to recruit extra staff to meet the demand.

 

Brookstreet are looking for Job Centre admin staff in Dorset and Somerset.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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As a telecoms engineer - It makes me wonder how their systems are setup to handle this!! That is an incredible amount of calls... 

 


 

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**Fko-Filee**

Receptaculum Ignis

 

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Believe they have had BT out to presumably increase capacity at the nearest connection points to their offices.

 

How much scope would BT have to increase capacity to deal with that numbers of calls ?

 

People are reporting when they phone, they are cut off most times and do not even enter the call queuing system.  If DWP's call system does not have capacity for 2 million phone calls a day, what options do they have ?  It will  calm down , as the claims start being processed with necessary actions being taken. 

 

Universal Credit as an online system is probably still better than a paper based system which is used in some countries including some US states.  There are videos online showing very long queues outside Florida Labor offices.  


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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