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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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I was the manager of an off license.

We reopened on mon 30th,

I received a very large delivery which we weren’t expecting (and I wasn’t told about until 2hrs before by my line manager)

all managers received a text from regional manager which stated when deliveries are coming in shops are to be closed.

He didn’t ring this info in, I just read the text.


When I saw how big del was (completely covered the floor, could barely move around it) I kept my shutters closed and proceeded to pack delivery away.

The store remained closed and we lost 5hrs trading time.

I didn’t seek permission from manager to do this, with the current safety precautions enacted (only allowed 1 customer in at a time as manadated by HQ)

I didn’t feel this could be safely achieved with 3 members of staff in and all the stock everywhere. 
regional manger calls into shop at 4:50, hits roof that it’s closed and storms out of shop after exclaiming I didn’t have the authority to keep shop closed.


Fast forward 1 1/2 weeks later

today regional manager comes in at 4pm with prepared questions,

I answer truthfully

stated I didn’t think it was safe

I had the best interests of business at heart

that I had turned up for work every day since this incident and nothing had been said.

He said that they will examine this information and can come back for more evidence if needed.


 He goes away again and at 5:59 (my shift finished at 6) he came back in saying they’d examined all the evidence and that their decision was dismissal, I was to gather my things and there’d be a letter in the post with information should I wish to appeal. 
quite a shock.


I will see what this letter states as their reasons I committed gross misconduct,

I am a bit at a loss as to what I specifically did to be deemed gross misconduct.


I’ve worked for them for 10years,

taken 2 days off sick in that entire time and had a faultless record


I’m just flabbergasted they’d immediately sack me for something which happened in unprecedented times when all I was trying to do was keep myself and my staff safe and safely make their store presentable and adequately accessible for all.


Any thoughts on the above?

Obviously this is all too fresh as it happened only hours ago 

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Hi Sweet and welcome to CAG


Are you willing to disclose the employer in this case ?

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it sounds like you had an investigation meeting/ fact find, but no actual hearing?


did you get a copy of the allegations in writing?


were you given the chance to be accompanied?


do you have a copy of their conduct policy? 


what outcome do you want?



Edited by Emmzzi
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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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No hearing, no allegations in writing, they’ve given me nothing just told me within two hours that I’m dismissed. 

no chance to be accompanied. 

They just said I’d get a letter in the post. 


I wil try and get a copy of policy.


outcome, I dont know. I should get my job back. In the past I know that the company think nothing of paying out large settlements as it’s happened with several higher up in management.

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So, can;t confirm for sure without seeing the outcome letter, but it seems like they haven't followed due process.


i would appeal; and if your appeal is not upheld, contact ACAS next about early conciliation process.


But, one thing at a time. Letter; appeal; ACAS.



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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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33 minutes ago, ericsbrother said:

you still have the text telling you to stay closed during delivery?

Certainly do! It’s says 


When orders are coming in. Shops are to remain closed, to facilitate this where possible orders are to come in through an alternative door. This is to allow us to limit the number of people in store. 

all screen shot, I did keep shop closed for 5hours though.

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the apart form trashing the parst of the employment act covering dismissals they have also punished you for OBEYING a lawful instruction. That menas they should properly consider a written appeal and reinstate you or they will be having a discussion they dont want to have with their lawyers at an Employment Tribunal.

Now you need to beta them at their gae by following the rules so read your employment contract, see what it says about appealing decisions and if there is nothing then you write to the boss of the person who sacked you and appeal stating that yo were folowing the writtne instructions of the co and more importantly they have failed tio carry out a proper investigation , failed to followi the correct procedure for the disciplinary and failed to follow the correct procedure for dismissal and you would seek reinstatement without loss of pay as a remedy.


If they fail to respiond  or wonnt reconsider their methods then you first of all go to ACAS and then set about filing an unfair dismissal claim via an ET1


if you dont appeal you will trip yourself up

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Was the OP following the instruction?

Are the company claiming instead that the shop should have been closed during the actual delivery, but then re-opened once the delivery had finished?


If the latter, then the OP’s route of appeal is that (having followed the instruction to close during the delivery) it was still unsafe to reopen once the physical acts of delivery were over, as the stock from the delivery still made the store unsafe as it was not yet in the stockroom.

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So finally got my dismissal letter today, states I’m to appeal within 7days citing fully my reasons for doing so. 
Second line of letter states I was asked if I wanted accompaniment to meeting which I refused. This is the first outright lie as I was not informed a meeting was happening, I was on shift and was at no time offered accompaniment because it was a fact finding meeting. 


serious negligence which causes or might cause loss, damage or injury to the business and it’s reputation


6hours loss of trading


taking part in activities which result in adverse publicity for the company, or which causes the company to lose faith in your integrity 


Then it outlines what was said at the meeting. 
finally it refutes what I said and states the reasons why sacked me which were:

you admitted you were aware of your role as a manager and that you had been trained of what was expected of you. 

you had an extra person in to help you take in delivery and you admitted that it took the delivery men a bit longer than an hour to bring in the delivery, but you made a concious decision to remain closed for 6hrs


the instruction was given was that stores were to be closed on receipt of a delivery; if my instruction was unclear, it is expected as you are a manager should have given me a call if there was any confusion 


employees both stated that you told customers who rang the store you were not opening until Tuesday therefore I believe that your actions demonstrate that you had no intentions of reopening on Monday 


as you were closed it caused lost trading of shop for 6hrs and it may also of caused adverse publicity for the company and caused the company to lose faith in your integrity 


I have concluded you actions caused an unacceptable loss to the business and that such actions put the business reputation at risk in your role as manger this is entirely unacceptable 


so that’s it. It says they are giving me 9weeks pay in lieu of notice, this is quite surprising as the employee handbook states instant dismissal forfeits pay (ie I think they know they’ve not followed due process and they’re trying to make me go away)

union rep says they’d try and get 12weeks pay from a tribunal case so I’m not really sure it’s worth the bother. It makes me mad how they didn’t follow due process and have essentially just given me 1 weeks pay in lieu for every year worked. I guess it’s enough to be rid but it just doesn’t seem fair.

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Just playing Devil's Advocate here, but five hours seems like an awfully long time to clear the delivery from the shop itself and put it into store.  Especially if the OP was assisted by (or assisting) two other staff members.


I won't comment on whether the employer has followed appropriate procedures or whether their action is justified.


Edit: and presumably the instruction from management was to close during the delivery, and then re-open.  If the shop posed too much of a hazard to the public to re-open it, perhaps the OP ought to have sought advice?  (Especially if it meant remaining closed for another five hours).

Edited by Manxman in exile
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I do understand 5hrs is a long time to keep shop shut. It was the first day of opening after the NI exec declared the business non-essential (and forcibly closed it) no senior management inspected the store, no senior management talked to the store manager to discuss safety concerns, the shop was in no state to open to public (hardly any prices on products, no stock in fridges etc) 


The shop was opened for two hours in morning, and closed for delivery (which was twice as big as a Xmas delivery, there was literally no white wine in 7 fridges) 


when you are scared you make strange decisions. When you go to work to sell non-essential products to customers who don’t care about your well being it puts you in a horrid situation. For that first day we just needed to settle, get the shop ready for staff and customers to be as safe as possible. Senior management weren’t communicating decisions properly (using WhatsApp (instead of phone calls) to communicate key procedural changes to deliveries already happening) 


I understand trading time lost could be considered excessive. But I also think in these unprecedented times it asks a lot of a manager to demand cool headed decisions all the time and I think it a great over-reaction to bypass the disciplinary process of the company and to immediately dismiss an employee 10days after alleged events, when they were happy enough to leave the shop in my hands for all that time after. Bizarre behaviour from inexperienced senior management.

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do not lose focus, all of the things in your above post have little to do with employment or disciplinary procedure.

If you dont have a paper trail for your dicussions or lack of them, then they arent part of the problem or solution.


stick to the facts and your employment contract

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