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egg refusal any helpers?


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I recently have applied for a refund of charges from egg (£136 for late or unpaid DDs) they have replied saying its all in my agreement with them i assume this is just a standard reply so what is my next step?

I also queried the £761 in card payment protection they took off me over the last 4 years of which they replied that i agreed to take out 3 months free then they continued to charge me. I do not recall this phone call ,shall i ask for a recording of this conversation to see if it did take place and if so was i made aware of how i could cancel the protection. I realise i should of looked after my account better but my statements where being sent to an inactive e mail account. Any advice would be great


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Hi Garage


You can claim back the charges for up to 6 years ago. Card payment protection could have been mis sold, so you need to follow that up on the insurance thread on this site. Only just going after one myself.


Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.


Then look at other threads in your bank’s forum, so as you know what you can expect to happen. You can claim back your charges, and a few are trying for the payback of Early Redemption Charges on loans and Mortgages.

You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.


There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time.


This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.


When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help.


All the info to get you started is here:


There are more links below to assist you get around the site.


Good luck




Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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