Jump to content


BankFodder BankFodder

  • Tweets

  • Posts

    • Just to give another view of the NHS and GPs - two GPs probably saved my life last year.   I'd been extremely ill, no appetite, significant weight loss, not taking enough fluids.  Wife took me to A&E.  Terrible experience.  After four hours told my wife to take me home.  She said "told you this was a mistake.  I'll get you an emergency GP appointment tomorrow".  Saw a GP Registrar (essentially a trainee GP) following afternoon.  She was very concerned and asked a colleague for a second opinion.  Second GP was horrified as soon as she saw me, and said "You ought to be in hospital".  She told the trainee to arrange to have me admitted to hospital and just over two hours later (after my wife had driven me there) I was in bed on a medical assessment ward.  Stayed in hospital for a week and was only discharged because they needed the bed.   I was going to complain about my A&E experience (I think the triage nurse must have screwed up my triage assessment) but a week after I was discharged, I had to take my wife to A&E as her optician thought she might have a detached retina.  It was about 5:30pm on a Saturday and the place was full of injured footballers and rugby players.  It was much busier than it had been on the Monday afternoon I'd been there, but my wife saw a doctor in 20 mins and we were out in 40 mins.  I decided that sometimes you're just unlucky...
    • Many households heated by oil are stocking up on cheap fuel during lockdown. View the full article
    • I keep an eye on the NHS board because I'm a former NHS manager.  I saw this thread started years ago and thought I'd have look.   I'm sure it's purely coincidental, but when I got to #61, it reminded me of a different poster on a different thread from last year.  They aren't identical, but the way things are expressed are remarkably similar.  (eg 20 min wait - ask receptionist - Drs are very busy - wait another 20 min - ask again - receptionist checks computer - says Dr has refused to see you because of complaint 2 years ago - transferred to another GP who expresses "shock" at other Dr's behaviour - vague and confusing references to a "justified" complaint.   Maybe it's just me, but they seem remarkably similar, although the other thread is missing a 2014, 2016, 2017 backstory.     layla_83   As others have already said, there seems little point in complaining now about issues that stem from things that happened in 2014 (and 2016?).  If you wanted to complain to "put the system right", you should have done that six years ago.  Even if the original GP is still about, they won't remember any of it, so there will be absolutely no opportunity for them to learn any lessons from it.  And the fact that the original GP did not want to see you (or rather your mother) because you (she) had made a complaint against them two years ago most certainly does not mean that the GP remembers anything from 2014, it just means that you (or your mother) are flagged up on their system as a "complainer".  As I asked a year ago, why would anyone be unhappy because a GP they had previously complained about refused to see them?  You should be relieved!!!  You say the GP should not take the complaint personally, but if I were a GP I would not want to treat anyone who has made a complaint against me.  (And if you are connected to that other thread, you should have complained to your local CCG or the GMC by now).   You were going to send a letter of complaint to the practice in 2017, so why only now complain about their response?  Did it take them nearly three years to reply?
    • Hi JeelyM and welcome to CAG   1. Do you have the details of the person you bought the bike from.   2. Did you go to their address when you bought it.   3. Did you pay cash for it or what other means.   4. Did you pay the full market for buying the bike.   5. What did you pay.   6. Give us make and model of the bike please.
  • Our picks

    • View this quiz Employment status during COVID-19
      What do you do if you’ve been told not to come to work due to the current crisis.  Watch the video here or on the Youth Consumer Service Instagram page.

      Did you learn anything? Do the quiz
      Submitter BankFodder Type One Right Answer Time 5 minutes Total Questions 8 Category The Youth Consumer Service Submitted 15/05/20  
      • 0 replies
    • One Parking Solutions - Damning judgement. Read more at https://www.consumeractiongroup.co.uk/topic/421148-one-parking-solutions-damning-judgement/
        • Thanks
        • Like
      • 66 replies
    • View this quiz Coping with extreme hardship
      Life can be tough when you're entering the world of work and in the present virus crisis, things are even more difficult.

      Watch the video below or go to the Youth Consumer Service Instagram page . Afterwards, you can see if you've understood the points which are being made by taking the quiz.
      Submitter BankFodder Type One Right Answer Time 5 minutes Total Questions 8 Category The Youth Consumer Service Submitted 15/05/20  
      • 1 reply
    • View this quiz: Pre-pay meters
      An explanation of how some gas and electric companies offer emergency quarantine support.

      Watch the video here – or go to the Youth Consumer Service Instagram page and watch it there. Then come back here and do the quiz
      Submitter BankFodder Type One Right Answer Time 5 minutes Total Questions 6 Category The Youth Consumer Service Submitted 15/05/20  
      • 1 reply

Returning several items after one develops fault

Recommended Posts



I was hoping someone here may be able to offer me a little advice (I've done a search and can't find anything related).


I purchased 4 identical outdoor lights which I wired up about 6 months ago - all was well until in the past couple of weeks one has stopped working. On further investigation, it has been letting in water and essentially short circuited itself, irreparable damaging it.


The only issue is that they are no longer stocked (or indeed manufactured, from what I can tell), so for them to match as they originally did I would need to replace all 4.

What are my rights with regard to returning all of them?

Obviously it shouldn't be an issue getting a refund for the broken one, but the others will be well outside of the returns period for the retailer and I can see them refusing to take them back, especially as they are used, not current stock, and without the box (although with receipt). 


Any help would be greatly appreciated!



Share this post

Link to post
Share on other sites

Presumably you bought them all at the same time. Who was the retailer?


Share this post

Link to post
Share on other sites

It was B&Q - I think it was 2 lots of 2 actually, but within a day or so of each other, just because one store only had a couple of stock, as did another.

Share this post

Link to post
Share on other sites

You say that you wired them up about six months ago. When did you buy them? Was it about six months ago? If it was then was it less than six months or over six months? This is very important.

Secondly, it's a bit complicating that you bought them  in two lots. I think certainly there's no doubt that when you bought one set of two lights that you are entitled to have them matching each other. Personally I think you got a very good argument for saying that all four should match – but it does give B&Q a little chink of leverage if they decide that they want to be silly about it.

The next thing of course is what is the expected lifespan of these lights? Have you done any research on this? Are there any makers claims? Are these LED lights or they normal old-fashioned lights? I suppose if there LED lights then you should expect them to last for some considerable time.

What is the value of the lights? Have they no longer make those ones, what is your preferred solution?

Share this post

Link to post
Share on other sites

Slightly longer ago than I thought - one set purchased 09/07/19 and the second the following day.


They are indeed LED lights, in fact with the LED built in so you can't change the bulb as it turns out, so I would expect them to last even longer.


The makers determined lifespan is 10,000 hours, which I have certainly not had out of them. They were £25 each, so £1000 for the set. There is a clear argument that the failed one falls well within the 6 years and that I could reasonably expect it to last longer than it did - it's the other's I'm not sure about. Thanks very much for your help with this!

Share this post

Link to post
Share on other sites



Yes, as LED lights, they should last 10,000 hours or more normally, maybe up to 20,000+.


If you bought 2 lights one day and 2 more the next and one has failed, you have a good argument to have a replacement for the failed one (not available), or a new set of 4 similar lights

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Share this post

Link to post
Share on other sites

Once they are open again I shall have to go and see what they say then, thanks both for your help

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...