Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds


You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds



BankFodder BankFodder


BankFodder BankFodder

  • Tweets

  • Posts

    • https://www.nationaldebtline.org/EW/factsheets/Pages/debtrelieforders/droadvice.aspx   https://www.nationaldebtline.org/EW/factsheets/Pages/debtrelieforders/droadvice.aspx
    • I would have thought it easier in small claims.  Your wife very kindly and considerately wrote to her employer offering more notice than she was obliged to do.  No doubt she had the best interests of her employer in mind and wanted to give them adequate time to plan ahead and find a replacement.  To her amazement, her employer took advantage of her kindness and unreasonably treated her notice as taking immediate effect, blah, blah blah.   Personally, I think an argument like that is quite likely to succeed in small claims where they won't be accustomed to arguing the niceties of employment contracts.  It's obvious your wife is being taken advantage of.   Again, I think you are more likely to get an even-handed and fair hearing in small claims than at an ET.   However, I'm not a lawyer and I'm definitely not an employment lawyer.  See what others advise and whether anybody else thinks it would be easier and more likely to be successful simply to sue.  (Oh - and remember if you want to sue them for the money you've got six years to do so, whereas the time limits for ETs are ridiculously tight.  Can't remember off the top of my head but is it something stupid like 60 or 90 days?  Ridiculous).   Of course there may then be issues about getting future references from them.  But if you go down the ET route that'll likely be a problem anyway.    
    • say i was going to write to all these about the debts and try get deal to reduce monthly payments and stop all interest do I write to them first or do I stop payments then write to them ?   Same if I was going for a DRO do I just sort out and apply for that first or stop all payments then apply for it .   Also I see for a DRO it says ive got to go through  an authorised debt adviser so who do i go to about this and at moment we still on lockdown here in wales and not many places open .   Last off ive asked regarding pro rata forms and still cant find any 
    • Yes but I think in a small claims court it will be far harder to prove. I have plenty of evidence to discredit the Director but again it could still not be enough.   She will be a month with no money and I think it’s far more risky than a tribunal where this action alone could result in the desired outcome.   I have said to her to request a face to face meeting to enable both parties to conclude, ideally resolve and at that point we can decide what action we wish to take.    
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies

Returning several items after one develops fault

Recommended Posts



I was hoping someone here may be able to offer me a little advice (I've done a search and can't find anything related).


I purchased 4 identical outdoor lights which I wired up about 6 months ago - all was well until in the past couple of weeks one has stopped working. On further investigation, it has been letting in water and essentially short circuited itself, irreparable damaging it.


The only issue is that they are no longer stocked (or indeed manufactured, from what I can tell), so for them to match as they originally did I would need to replace all 4.

What are my rights with regard to returning all of them?

Obviously it shouldn't be an issue getting a refund for the broken one, but the others will be well outside of the returns period for the retailer and I can see them refusing to take them back, especially as they are used, not current stock, and without the box (although with receipt). 


Any help would be greatly appreciated!



Share this post

Link to post
Share on other sites

Presumably you bought them all at the same time. Who was the retailer?


Share this post

Link to post
Share on other sites

It was B&Q - I think it was 2 lots of 2 actually, but within a day or so of each other, just because one store only had a couple of stock, as did another.

Share this post

Link to post
Share on other sites

You say that you wired them up about six months ago. When did you buy them? Was it about six months ago? If it was then was it less than six months or over six months? This is very important.

Secondly, it's a bit complicating that you bought them  in two lots. I think certainly there's no doubt that when you bought one set of two lights that you are entitled to have them matching each other. Personally I think you got a very good argument for saying that all four should match – but it does give B&Q a little chink of leverage if they decide that they want to be silly about it.

The next thing of course is what is the expected lifespan of these lights? Have you done any research on this? Are there any makers claims? Are these LED lights or they normal old-fashioned lights? I suppose if there LED lights then you should expect them to last for some considerable time.

What is the value of the lights? Have they no longer make those ones, what is your preferred solution?

Share this post

Link to post
Share on other sites

Slightly longer ago than I thought - one set purchased 09/07/19 and the second the following day.


They are indeed LED lights, in fact with the LED built in so you can't change the bulb as it turns out, so I would expect them to last even longer.


The makers determined lifespan is 10,000 hours, which I have certainly not had out of them. They were £25 each, so £1000 for the set. There is a clear argument that the failed one falls well within the 6 years and that I could reasonably expect it to last longer than it did - it's the other's I'm not sure about. Thanks very much for your help with this!

Share this post

Link to post
Share on other sites



Yes, as LED lights, they should last 10,000 hours or more normally, maybe up to 20,000+.


If you bought 2 lights one day and 2 more the next and one has failed, you have a good argument to have a replacement for the failed one (not available), or a new set of 4 similar lights

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Share this post

Link to post
Share on other sites

Once they are open again I shall have to go and see what they say then, thanks both for your help

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...