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    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
    • What information do DVLA need for a provisional licence ?   Think the ID issue needs to be looked at a bit more. Surely you have birth certificate, school information, Doctors records. School and Doctors should provide a letter to help with ID.                
    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
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CEL - Rejected my appeal, final notice before action


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3 hours ago, BreadAndButter said:

DO i also write to my MP and the MP of the location?

 

You could do, last year there was a private members' bill going through Parliament to regulate the fleecers (don't know if the General Election scuppered it or not).

 

However, don't expect CEL to give a monkey's about what an MP says.  They are crooks with complete contempt for you, me, MPs and the law.

 

You need to reply to what I think is a Letter Before Claim to show you'd cause trouble & expense if they took you to court.  Do a search for "snotty letter" and post up what you propose to send.

 

I see you've been asked in posts 7, 9, 10, 13, 17 & 26 to fill in the site sticky.  This is to see if CEL have bothered to send out their paperwork in time to respect legal norms, until you fill it in we won't know if they have respected the POFA or not.

We could do with some help from you.

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No short and sweet best, the uselessness of the app would be part of a short defence if they did issue a claimform, as in   "No Contract could be formed for any action to be taken for breach

please complete this:    

Posted Images

They are certainly crafty sending a letter out knowing time would waste away being christmas period.

 

Im strugglign t fill out the q&A as it was so long ago when they started sending me this rubbish, im not even sur ei have copies of their documents  - once they went to the debt collection route i knew all hope was lost for them.

 

I have 3 days to respond, but ill see what i can find , they also dated the letter 16th of December which is wrong, it didnt arrive until the 24th.

 

from the letter before claim sticky:

 

For Private Parking Speculative Invoices (PCN's)

if you get a letter of claim or a letter before action

 

please don't use the PAPLOC details here ...neither the reply pack

refer/ask to your thread for a suitable letter.

 

So i guess im going bespoke?

 

 

 

1 Date of the infringement 23rd Nov 2019
 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Dont have it but it was within 14 days

 

3 Date received within 14 days
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Unsure, dont have the original.
 

5 Is there any photographic evidence of the event? Yes picture of the front of my car
 

6 Have you appealed? [Y/N?] post up your appeal]

Yes, via their website, but not saying i was the driver, just that the car was there.
 

Have you had a response? [Y/N?] post it up Yes, they decline my appeal. I have appealed to Popla, they also declined my appeal.
 

7 Who is the parking company? Civil Enforcement Limited  also t/as Starpark & Creative Car Park & Parksolve

 

8. Where exactly [carpark name and town] Greyfriars carpark MK40 1BY
 

For either option, does it say which appeals body they operate under. Yes BPA
 

 

 

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https://forums.moneysavingexpert.com/discussion/6014081/abuse-of-process-district-judge-tells-bwlegal

the above looks promising.

 

I found their initial 14 day letter from middle of last year, suggesting they wanted to go anothe rroute then the debt collector letter arrived.

 

 

6kjtfujp7g7m.pdf

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you already been told about using MSE and their idea of firing all bullets and playing all your cards straight away

thats  why you are in this dung heap today.

 

use the search here top right in the red banner  for CEL

and if you had you'd have found numerous examples of our snotty letter to send

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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in an earlier post you put +15 pix up directly to screen as jpg files

and we had to remove them.

can you put them all in one multipage pdf 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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sure.

 

here: 

 

 

1-merged.pdf

 

written to my MP but Im unsure what can be done. The carpark is under council ownership, im not so sure it was previously, but either way.

 

Complained also now to the Bedford council about the practises of their carpark collections.

Informed them Ive notified my MP.

 

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Very rare for a council to sign a contract with a ppc speculative invoice scammer.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for posting up what you can remember of the correspondence, we were particularly interested in the "14 days".

 

It looks like they have sent you a Letter Before Action and you need to reply.  There are numerous examples of a "snotty letter" all over the forum.  Have a search, have a look, and post up a draft of what you propose to send.

 

Plus, is this car park near to you?  Are you able to pop by and take photos of the signage?

We could do with some help from you.

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Yes is a LBA so as FTMDave indicates snotty letter time.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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OK, we can help you.

 

A couple of questions first.  You blanked out the amount they are claiming.  Can you tell us?  I bet they have added Unicorn Food Tax to their claim.

 

Also, can you remember if this was pay-by-app-only car park, or if there were other payment methods?

We could do with some help from you.

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Hi FTMDave

They initially requested £140 within 14 days.

This has now gone to £182 after the initial debt collection firm took over (now back with CEL

 

The carpark had two options, pay-by-app and cash, we had n cash hence using the easier app.

The app in the playstore has shocking reviews, im not the only one.

 

I wasnext going to get 'their hand' sent to me fromt he data controller, sending the following:

 

Dear Sir or Madam

 

Subject access request ( Data Protection Act 2018 / General Data Protection Regulations (GDPR) )

 

Please supply the data about me that I am entitled to under data protection law  relating to myself.

- All photos taken
- all letters/emails sent and received, including any appeal correspondence earlier
- A PDT machine record from 23/11/2019  of payments

- A record of online payments made using the Google Playstore APP that day

- all data held, all evidence they will rely on, and

- a full copy of the PCN, NTK

- a list of all PCNs outstanding against me and/or this VRN, and

I will remind here that any claim must be for all PCNs, not several separate claims.

 

If you need any more data from me to confirm my identity please let me know as soon as possible. It may be helpful for you to know that data protection law requires you to respond to a request for data within one calendar month.

If you do not normally deal with these requests, please pass this letter to your Data Protection Officer, or relevant staff member. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you. Its website is ico.org.uk or it can be contacted on 0303 123 1113.

 

Yours faithfully

 

 

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2 hours ago, dx100uk said:

Very rare for a council to sign a contract with a ppc speculative invoice scammer.

Found out from the council today its private.  QD stores MAY own it, ive emailed an appeal.

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Who did you appeal to for clarity?  Appealing isn't something we recommend usually as it  otenremoves POFA protection for the keeper by identifying the driver.

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I appealed via their website, being very careful not to identify as the driver

 

https://www.ce-service.co.uk

 

their appeals is sneaky, it asks if you are the driver and then if you're the keeper before giving you an online appeals form.

 

I didnt check either box

 

I then stated in the appeals text box,  the online app did not register me parking, it did show me the vehicle was paid up, it doesn't keep any receipts,  but it does show my most recent location was 'grey friars car park' showing i was there and obviously used the app.

My bank account did not get charged.

 

ZZPS Ltd from SUrrey, then sent me a letter asking for £100 and £70 admin fee - £170 for an app they use that doesnt work

 

MP just got back to me, he said they are looking to tackle this and will put extra pressure on colleagues to address this issue.

 

No magic waiver however. I was hoping the queen would pardon me (damn)

 

He sent me a link: https://www.gov.uk/government/news/crackdown-on-private-car-parking-firms-will-eliminate-unfair-fines#history

 

Edited by BreadAndButter
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and they call then fines....:frusty::crazy:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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37 minutes ago, BreadAndButter said:

Found out from the council today its private

 

go look yourself..find the owner of the land and the initial planning permission granted by the council  and if these fleecers have planning for their poles signs camera etc etc

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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SO, next letter - i guess I state im needing debt advice and a 30 day pause on proceedings?

 

Send asap by post

 

Civil Enforcement Limited

Horton House

Exchange Flags

Liverpool

L2 3PF

 

Dear Sir/Madam,

In response to your most recent correspondence:

I am seeking debt advice but I deny any debt,  the case must be put 'on hold' for not less than 30 days under the PAP for debt claims 2017.

Edited by BreadAndButter
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You need to reply to the Letter Before Claim.  How about -

 

 

Dear CEL,

 

cheers for your Letter Before Claim.  My local supermarket has completely run out of toilet paper in these dark days of lockdown and panic buying, so it was very kind of you to give me a hand.

 

Now you know and I know and now you know that I know that your app is useless and your case is total pants.  You also scored a big own goal when you tried to sneak in £82 Unicorn Food Tax.  Remember DDJ Harvey's judgement at Lewes on 24 April?  Not very happy with these made up amounts, was he?

 

You can either drop this foolishness now or get a good hiding in court.  Up to you.  I quite fancy a well overdue holiday once all this COVID stuff is over and your financing it after an unreasonable costs order under CPR 27.14(2)(g) would do nicely.

 

 

See if the other regulars want to tweak the letter this evening, then send it off tomorrow with a free Certificate of Posting from the post office.

 

Well done on all the detective work you've done in sussing out you could only pay by phone which doesn't work, if they are stupid enough to take you to court further down the line you have all the evidence to smash them.

 

I don't really see the need to send a SAR in this case, the evidence is all pretty clear, you tried to pay by app and it was rubbish.

Edited by FTMDave
Italics

We could do with some help from you.

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No way would I chuck in the towel and send the Plesae don't sue me for 30 days while I get debt advice letter BreadAndButter

 

Looks good FTMDave   I would add the year 2020 to the reference to HHJ harvey's Lewes judgment

 

They have frustrated any way of forming a Contract that binds you to pay anything due to the woeful App, and a system that allows no other way to pay.  How would someone with just a candybar featurephone pay as it can't run apps?  They vcouldn't and would be invoiced by the fleecers.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I agree with Brassnecked, change to "24 April 2020".

 

I also agree with Brassnecked that there's no point in asking for the extra 30 days, all that would happen is that they'd be ready to sue on day 31.  CEL are, quite simply, conmen, as shown by them insisting on app-only payment then deliberately making the app dodgy, so that they can try to chisel £100 out of people (which has now somehow mushroomed to £182 although there is no basis in law whatsoever for the increase).  You need to show them you've sussed their sordid little game and would be big trouble if they tried court. 

We could do with some help from you.

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Putting the actual date of that lewes hearing willl also indicate they are sussed and the judgmentis well worth a read especially the last poart alluding to the abuse of process and the way the Unicorn feed tax is destroyed as an overt abuse of process  Page 18 and 19 are significant.

One Parking Solution v Ms W 5 Feb 2020.pdf

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thanks BN.  Seems I got the date wrong.  I calculated it when the person who first posted about the case mentioned how long before their post it had been. 

 

So, revised snotty letter -

 

 

Dear CEL,

 

cheers for your Letter Before Claim.  My local supermarket has completely run out of toilet paper in these dark days of lockdown and panic buying, so it was very kind of you to give me a hand.

 

Now you know and I know and now you know that I know that your app is useless and your case is total pants.  You also scored a big own goal when you tried to sneak in £82 Unicorn Food Tax.  Remember DDJ Harvey's judgement at Lewes on 5 February 2020 (claim number F0HM9E9Z)?  Not very happy with these made-up amounts, was he?

 

You can either drop this foolishness now or get a good hiding in court.  Up to you.  I quite fancy a well overdue holiday once all this COVID stuff is over and your financing it after an unreasonable costs order under CPR 27.14(2)(g) would do nicely.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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