mum's ESA-UC and repaying loan

[unclebulgaria67]

Yes well done.  

 

If you have over a million extra claimants apply within two weeks and already had nearly 3 million current claimants to provide a service to, it is no wonder that there will be these delay problems.

 

And it is not just having the staff available, but their IT systems, phone lines etc, have all had to be subject to upgrade works, to be able to cope.

 

When this crisis is over, I think Government should look into having some form of Universal income scheme, where everyone of working age has to have a Government gateway account, which they keep up to date.  Then when any such crisis happens again, they have a system in place to provide support as quickly as possible.

[Guest]

On this occasion it was definitely quicker than a journal entry. We have waited up to 3 weeks before for a journal reply, the quickest was 2 days., and only once that quick. And with the amount of new claimants and journals to check that will be a bigger task for them and a longer wait for claimants too.  Had it not been April and the new housing element change mum's statement would have gone up automatically, its the change on the 6th messed up the statement for the 7th. But thankfully we got through on the phone. So I suggest anyone ringing them just stay on the phone, I would have stayed there all day once i got on the waiting to be answered list. 30 minutes was a gift.

[Guest]

In further praise of them, they said on phone statement up, correct, and that the payment would go in tomorrow 9th as expected, but it is already in my account. A day even earlier. 

[Guest]

Just to update. When I checked mum's UC account this morning there was a letter attached to the journal.  They have kept her in the LCWRA and we have only had to update the commitment to report any changes etc. 

Big relief. 

[honeybee13]

That's great news, I'm delighted it's sorted for you both.

 

HB