I lodged the formal complaint at the gp surgery within the 3 year deadline.
The reply i received is summarised in post #61
I've not complained to the GMC before only to the gp surgery
Should I send a letter of complaint to the surgery for last year when the same gp kept us waiting for over 40 mins, not wanting to see my mother because of the 1st original complaint made against her (this goes against the gp's 'unable to recollect the consultation' - because the gp made us wait over 40 mins then refused to see us because of the complaint which shows they had recollection and the only reason to refuse to see my mother last year is because of the original claim made against her?
This particular gp at the practice has many bad reviews on google so it is a common practice bad behaviour from this gp and nobody speaking out that is allowing this gp to get away with such appalling behaviour
Hi. Thanks for the information - much appreciated.
Before I start compiling my letter, would you be able to give me the following guidance please:
1. Should I being putting this new information back to the FOS or to HSBC? FOS were looking for an unbroken chain of responsibility of all 3 parties involved. Do you think the information you gave me would suffice in demonstrating a chain between Hamilton/Aviva and EPF? Or are you aware of any link between Hamilton/Aviva, EPF & CT Trust? I have looked previously and cannot find any link between all 3.
2. With reference to a previous comment (25 Apr) where you asked who ticked the PPI box on the agreement box - To me it looks like a definite discrepancy between application & agreement - would you agree? (application showing Single Cover with Life selected, but this box is not the box that is ticked on agreement. Box ticked - single life, accident/sickness & unemployment). I feel that in all my correspondence to all parties, that if this is a discrepancy, it has never been picked up.
Sorry for asking for further guidance on the above, but having had so many knock back letters over the years, I just want to get a strong letter out to them covering points that have not previously been addressed.
Also, are you aware of anyone in the same situation as myself that have had payouts?
For information, this is what the GMC says about raising a concern about a doctor.
What we can't help you with is:
giving you an explanation of what happened to you
ordering a doctor to give you the treatment you want or access to your records
helping you with a claim for compensation
fining a doctor or make a doctor apologise.
See the other support organisations who can help you in the country where you received treatment in the UK.