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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Case management/witness testimony help sought please.


Maketa79
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SuperVillain - I absolutely like your pseudonym. 

I hope you and your family are well in these unprecedented times.

 

Thank you for your kindness in responding to my post, I was beginning to get concerned that I had not received a response. 

 

I cannot thank you enough for the useful and practical information you have provided. 

Please be rest assured that every detail you have noted is of value to me in this case. 

 

No, I do not expect the defendant's witnesses to cooperate with me in the slightest as they are not moral people.

So the additional guidance you have provided about preparing a witness summary is very pertinent. 

Thank you very much once again. 

Best wishes. Maketa79

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  • 3 weeks later...

How do I present evidence to show the Court that payments were made by the Defendant into my bank account over a period of just under 2 - years in part settlement of a loan?

 

Hello CAG fellow members.

 

(i) I have a case which is set for a hearing in the next couple of months.

I intend to show to the Court that the Defendant, who is denying the existence of the loan, did in fact pay most of the loan repayments, although there is still a considerable proportion left to pay.

 

The repayments were made over a period of just under 2 - years.

I have a schedule of all the repayments the Defendant made. 

 

However, since the payments were made into my bank account, I have closed the account and I no longer have access to on-line bank statements. 

 

(ii) How do address the Court Judge please in the Small Claims Court - do I say 'Your Honour'?

 

I would be grateful for some suggestions as to how I can navigate this situation please.  I hope you can help.

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sir will do.

get an sar running to your old bank.

you can inc and refer to them in your witness statement as long as you inc them as marked exhibits..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello dx100uk and thank you for taking the time and trouble to read my post, and for providing some helpful steer which will be of much use to me. I will prepare a SAR right away.

Many thanks once again.

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don't forget ctax bill if you've moved since you had the bank a/c...

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Defendant denies loan entirely in defence statement despite acknowledging it in an earlier e-mail (which they have presumably forgotten about),

 

then admits loan but offers to pay a third of the outstanding balance during mediation which I declined

- can I mention what the Defendant said in mediation in my testimony, now that the case is going to trial?

 

Hello fellow CAG members:

1.  I would be grateful if you could please take a moment or two to read my post and see if you can help me please.  I have summarised and underlined my query above.

2.  I would be grateful if anyone could share with me the format of a witness summary as required in the case of an unwilling or hostile witness. 

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Hello BazzaS and thank you very much for taking the trouble and time to read my post and provide a reply which will be of tremendous help to me as I embark on my first 'litigant in person' case.  I am truly grateful to you.

 

Kind regards.  Maketa79

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cant deny it at all if you have bank statements proving payments...

 

pretty damning if you have those....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...
  • 1 month later...

I thank the Consumer Action Group Members for getting me this far in my case which is still in progress.

 

Situation:

The Court has reversed earlier permission for me to rely on witness summaries. 

 

The question upon which I am seeking help, please,  is

- do I need to bother myself as to why the Court has reversed permission to rely on witness summaries? 

If so, what line of logic or law can might I follow because clearly, the Court has said one thing and then another a few weeks later, of its own motion, the Court has reversed the earlier decision. I find this development quite extraordinary in the sense that as a result of being granted permission earlier, I served the three Witness Summons which had the Court stamp.

 

Background

Having given me permission to serve 'Witness Summons' which I served on 3 hostile witnesses several weeks ago, the Court has now reversed it's earlier decision, and refused me permission to rely on 'witness summaries' pursuant to paragraph 32.9(2), citing that I have not shown steps taken to obtain witness statements from the 3 hostile witnesses.  I however, made two attempts to talk to the hostile witnesses who have been non responsive and I can evidence this.

 

I would be immensely grateful for some steer from Forum Members, please.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Hello Andyorch and thank you for taking the time and trouble to read my post and respond to it. I wondered whether you would please clarify the link you have posted as this leads me to the CPR pages to which I was directed earlier by other Forum Members.  This has been the basis of my approach in applying to the Court for the submission of 'witness summaries' and seeking permission to serve 'Witness Summons'.

 

Is there any information you think I might have omitted? I would be grateful for some steer please.  With thanks.

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If you could redact upload the order which reverses the order CPR 32(a) is not grounds to deny the request.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Hello Andyorch - thank you once again. 

 

I have uploaded (I hope) a redacted file comprising 2 x pages which I trust are self-explanatory. 

 

Just so you are aware,

I have made various attempts to communicate with the 'hostile' witnesses to no avail. Y

 

ou will also note from the Order that the Court has struck out the Defendant's counterclaim which is great news.  But the Defendant has implicated her relatives in her 'defence' hence the need for having them as witnesses. 

 

I just thought I should clarify and contextualise.

 

Many thanks once again. [Attached - Redacted_Files]

 

Redacted_File.pdf

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You did have 7 days from the 26th June to set it a side varied or stayed...why have you have not queried it with the court before now ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Hello Andyorch - thank you once again. In answer to your question, the Order arrived last Friday when the letter was put through the door. I will call the Court tomorrow.  Thank you.

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  • 3 months later...

Don't worry about it.  It's just that it makes it easier for people to understand and to try to give you advice if you keep everything related to one topic in a single thread, so everything is in one place and not scattered around.  But if you have a new or unrelated topic, it needs it's own new thread, otherwise people get confused and can't separate one topic from another.

 

Does your question about the courier need a separate thread, or is it part of the unpaid loan to your relative issue?

 

Whoops!!!  Sorry - I see there is a new thread.  Teach me to read before I post!

Edited by Manxman in exile
stupidity
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