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    • So I make a post and ask you some questions and you then go in and make a response which deals with something completely different and which ignores the questions which I have asked completely. I don't see how we can move forward on that basis
    • Thank you. First of all, this is not chronology so we don't have any sense of the timeline. It's still rather complicated – but maybe when you produce a chronology it will come more into focus. However, there are a few things that we can start to tease out. You say that you accepted £250 in an offer which was intended to reflect distress. Although you say that you accepted this offer mistakenly, it may well be that you have no further rights on this issue because of course it would have been up to you to understand the situation properly before accepting any kind of financial offer. However, it would be useful to understand the reach of this offer and so please could you post up the offer letter by uploading it in PDF format. You say that "high-volume messaging" is not explicitly covered in the terms and conditions – but there may be references to "fair use policy" and it may be an interpretive problem rather than looking for words which specifically match your situation. So it will be helpful to know what words Vodafone were relying upon and also what was the extent of your high-volume messaging. Did they give you any warnings. You say that they referred to terms and conditions which you did not sign. However, it isn't necessary to sign terms and conditions. We would have to understand more about the context – but generally speaking if there is an agreement which refers to terms and conditions from the outset and you then embark upon the agreement and use the services, then all the signs would be that you've accepted the conditions of use. Signed written terms and conditions are generally speaking only required in contracts for property or copyright or shares. You say that the contract was put in your sole name despite the fact that the company name was on the agreement. We don't have a chronology so we don't see how long this went on for and you don't explain why you didn't raise any objections to this – or maybe you did? You say that you have sent Vodafone and Lowell an SAR but "so far" you are waiting for a response. This suggests that you sent the SAR some time ago – but you haven't told us anything about when this might have happened. You are referring to obligations under the Consumer Rights Act but I'm afraid that these obligations refer to contracts between a trader and a consumer – and you are not trading as a consumer so these probably wouldn't apply to you. Finally, you are worried about expressing a claim in legal language. If you begin a small claim then you certainly don't need any legal language – and in fact that kind of approach simply gets in the way. Also, it seems to me that you are gearing up to bring a court claim – which is fine, in my book – but you haven't identified your cause or causes of action and you don't have a plan. I think we need to slow down and have a more careful and methodical look at the situation. Otherwise you're simply going to find yourself in trouble
    • Late to this, sorry - my wife claims contributory ESA and got her P60 about two weeks ago. Now I know she's overpaid on her tax and I'm just waiting for HMRC (the department I currently work for) to figure it out. They owe her about £150.
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AndrewHearne2008

New style JSA query

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Hello

I know because of current situation things may take bit longer should I have had response now about my New Style JSA claim. ?

I started it 6 March. If I am entitled to it my next sign on would have been 27 March and I know these are now cancelled but as I had sign on a Friday does payment still fall on a Wednsday like the old system?

I have had no letter since 9 March and not informed if entitled to it I know patient now because of backlogs and the present situation but was not sure how long takes on average to process I assume two weeks as in a normal situaiton

Thanks

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Many organisations still working including DWP, are receiving record numbers of applications and enquiries, but with much fewer staff. 

 

I would strongly advise people not to add to the delays by chasing them. Let them have time to process the applications. 

 

No signing on will be necessary as DWP have suspended such appointments. The payments will be done automatically, but may be delayed.  And yes, I believe payment date should be same as before, as it is based on NI number.

 

 


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Thanks unclebulgaria67 received an acceptance letter today and Pip for my hearing aids as they're so expensive.

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Posted (edited)

Sorry unclebulgaria67

 

All new to me

 

  • Signed on for this 6 March
  • Had interview 9 March
  • Letter sent 26 March got told entitled to it
  • Understand 7 Day wait
  • Does that mean I'd get first payment 3 April or 11 April would rest March be included minus 7 days
  • Then payment 11 April and 30 April respectively
  • My signon usually Fridays would have been 27 March

 

Thanks

Edited by AndrewHearne2008

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Have you checked your Bank for first payment ?

 

If the 7 day wait applies ( think DWP have removed this since but maybe after you applied).

 

First payment 26th or 27th March and then every 2 weeks after that ?


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Thanks unclebulgaria67

 

No nothing in on those dates you said I will see what happens 3 April. I will advise the update.

 

Thanks again for your time.

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Posted (edited)

Going through today unclebulgaria67  somebody did not sign a box to see some info their end an error.  Thanks for your time

 

Edited by AndrewHearne2008

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Posted (edited)

Now this is sorted Turn2Us is saying 322 a month are they right?

 

Second question is in normal circumsances I would have signed on 27 March normally a Friday, so I assume next payment I would be expecting to receive 15 April as would be the 10th April and then the 29th is that right?

Edited by AndrewHearne2008

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Turn2Us will have given you correct information.

 

As explained, you would have waited 3 weeks for first payment from application date, which includes 7 days wait.  Then it should be every fortnight after that.

 

Best thing for you to do, because this is troubling you in not knowing how to budget, is to wait for the payment arrangement to settle down. You will become familiar with when DWP pay you.

 

It is a shame some DWP documents are not totally clear on payment dates.


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unclebulgaria67  have they overpaid me or is there error here or something else

 

2 April says DWP GB FP LP FUNDING £156.65

15 April says DWP JSA £146.20

 

Is this correct so 29 April be £151.20?

 

Thanks

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All correct Andrew from what you have said.

 

£156.65 is 15 days worth of benefit from 13/3/20 to 27/3/20 ( first 7 days from 6/3/20 are not paid)

 

£146.20 is for 14 days from 28/3/20 to  10/4/20

 

Benefit rates are increasing, so your next payment should be higher at £74.35 per week.  So your payment you receive on or around 29/4/20 should be £148.80.

 

The way they do it, is the end of your 2 week review period, should be on a Friday, if i am correct and therefore the very first payment you receive is adjusted to enable this.

 


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Thank you unclebulgaria67

 

I am sorry for being a pain thought be sure.  It says will stop 11 Sept I assume just be £74.35 only in September?

 

Thanks again and hope to donate to forum when in work

 

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Next payment at end of April should be increased as advised.  New style JSA claims only last for 6 months, so your claim will end in September.  


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Andrew.... I am glad it's not just me and my husband who are confused with all of this.

 

He got made redundant on 19th March and I worked part time in a pub so none of us are at work at the moment so we applied for universal credit as we have a daughter.

 

Someone on here advised that JSA (new style) might be an idea as its every fortnight even though it's deducted from the UC.

 

He claimed the JSA on 26th March. We had a text to say someone would ring within 2 weeks.

Nobody rang, no letter has come and we've heard nothing at all, which is understandable in the circumstances at the moment. 

 

However, this morning we have had a payment of just over £126 go into the bank from JSA so obviously it's been processed

 

but we have nothing from them to say what he needs to do with regard to job searching, signing on etc so we were baffled.

 

Glad we came across your post as it has helped a little with the confusion.

All the best and hope you get sorted.

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I guess as you're saying not surprising somebody not been in touch but glad you have got it and it helped

 

looks like I am sorted just worried after September with this all going on my other options only UC and not going to get as over £16K in savings

 

just over and want to protect for a house deposit and so forth just being in position no other except my Pip and do not want to use half that to support parents as that was not what Pip  was for it

 

was for my hearing aids given the expense of them.

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Reply to Jacko251

 

Remember that DWP have received up to 10 times the number of claims, they would normally have received at this time of year.

 

The numbers are incredible.   1,400,000 new Universal Credit claims since middle of March 2020.

 

Also large numbers of new New Style JSA and ESA claims.

 

And DWP are managing this with less staff available, due to the current issues we face.

 

Coronavirus has caused DWP to relax many of the normal processes and they are prioritising, just making the payments that are due.  The payment you have received is not for a 2 week period and is just what is due, before the claim settles into a normal pattern of paying  the full amount for a 2 week period.  I believe the end of the usual two week assessment period is based on the letters at the front of the National Insurance number.  This was designed to spread out the Job Centre appointments, but at the moment, no Job Centre appointments are required.

 

You will get a letter from DWP regarding the JSA, but they quite often arrive after the payment has been received.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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