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You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

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    • So I make a post and ask you some questions and you then go in and make a response which deals with something completely different and which ignores the questions which I have asked completely. I don't see how we can move forward on that basis
    • Thank you. First of all, this is not chronology so we don't have any sense of the timeline. It's still rather complicated – but maybe when you produce a chronology it will come more into focus. However, there are a few things that we can start to tease out. You say that you accepted £250 in an offer which was intended to reflect distress. Although you say that you accepted this offer mistakenly, it may well be that you have no further rights on this issue because of course it would have been up to you to understand the situation properly before accepting any kind of financial offer. However, it would be useful to understand the reach of this offer and so please could you post up the offer letter by uploading it in PDF format. You say that "high-volume messaging" is not explicitly covered in the terms and conditions – but there may be references to "fair use policy" and it may be an interpretive problem rather than looking for words which specifically match your situation. So it will be helpful to know what words Vodafone were relying upon and also what was the extent of your high-volume messaging. Did they give you any warnings. You say that they referred to terms and conditions which you did not sign. However, it isn't necessary to sign terms and conditions. We would have to understand more about the context – but generally speaking if there is an agreement which refers to terms and conditions from the outset and you then embark upon the agreement and use the services, then all the signs would be that you've accepted the conditions of use. Signed written terms and conditions are generally speaking only required in contracts for property or copyright or shares. You say that the contract was put in your sole name despite the fact that the company name was on the agreement. We don't have a chronology so we don't see how long this went on for and you don't explain why you didn't raise any objections to this – or maybe you did? You say that you have sent Vodafone and Lowell an SAR but "so far" you are waiting for a response. This suggests that you sent the SAR some time ago – but you haven't told us anything about when this might have happened. You are referring to obligations under the Consumer Rights Act but I'm afraid that these obligations refer to contracts between a trader and a consumer – and you are not trading as a consumer so these probably wouldn't apply to you. Finally, you are worried about expressing a claim in legal language. If you begin a small claim then you certainly don't need any legal language – and in fact that kind of approach simply gets in the way. Also, it seems to me that you are gearing up to bring a court claim – which is fine, in my book – but you haven't identified your cause or causes of action and you don't have a plan. I think we need to slow down and have a more careful and methodical look at the situation. Otherwise you're simply going to find yourself in trouble
    • Late to this, sorry - my wife claims contributory ESA and got her P60 about two weeks ago. Now I know she's overpaid on her tax and I'm just waiting for HMRC (the department I currently work for) to figure it out. They owe her about £150.
    • World Bank President David Malpass says billions of people will have their livelihoods affected. View the full article
    • World Bank President David Malpass says billions of people will have their livelihoods affected. View the full article
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Coronavirus – Changes to Veterans UK Services

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Coronavirus – Changes to Veterans UK Services

(note: I am posting this as an individual member of CAG and not site team)

 

Coronavirus - Changes to Veterans UK Services

 

 

Quote

As a result of the Coronavirus outbreak, and in line with Government public health advice, we are taking steps to minimise the risks to veterans and their families.

 

These precautions mean that we will be introducing changes to some of our services as follows:

 

War Pension Scheme/Armed Forces Compensation Scheme (AFCS) Medical Examinations

 

With effect from 17 March, all planned medical examinations in relation to compensation scheme claims will be cancelled for a period of up to 3 months. All veterans with dates for medical examinations during this period will be contacted direct by the DWP’s Centre for Health and Disability Assessments (CHDA) to confirm cancellation. Veterans UK is now reviewing whether individual War Pension and AFCS claims can be progressed without a medical examination and more information will be issued to those affected in due course. There is no need to contact the Veterans UK helpline at the moment.

 

Veterans Welfare Service/Defence Transition Services/Integrated Personal Commissioning For Veterans Visits

 

We have decided to suspend, except in the most exceptional circumstances, all face to face welfare meetings with veterans with immediate effect as a protection for our clients and our staff. Please rest assured that we will continue to provide advice, information and support via telephone, email or letter and our welfare staff will remain available to assist veterans in need at this difficult time. Please see urgent-help-for-veterans

 

Appeal Tribunal Hearings

 

With effect from 20 March, all appeal hearings in England, Scotland and Wales (against War Pensions and Armed Forces Compensation Scheme decisions) are being cancelled until further notice. Tribunals usually involve the attendance of veterans and it would be wrong for these to proceed in the current circumstances. The HM Courts and Tribunals Service are contacting all those with appeals affected. Northern Ireland have not yet made a decision on hearings.

 

Veterans UK Helpline

 

To help us maintain a service and better manage the impact of staff availability, we are changing our helpline opening hours to 8am to 4pm (instead of 5pm) Monday to Friday. When the helpline is closed, callers in need of immediate emotional support will continue to be given the option to be routed to The Samaritans 24 hour helpline.

 

It is always our aim to provide the best possible service. However, we must now also balance this with adopting Government advice on reducing the risks of spreading the Coronavirus. We would like to thank everyone for their understanding during this unprecedented time.

 

 

READ MORE HEREhttps://www.gov.uk/government/news/coronavirus-changes-to-veterans-uk-services


How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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