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    • as i said unsure of what this 15% is about.   the FOS/FCA clearly describe how refund calcs show have been made the their relevant sites.   p'haps at this juncture it might be better to scan up to ONE multipage PDF their refund letters  another set of eyes is always belter.   please read our upload guide carefully      
    • I wouldn't bother with emailing Virgin's CEO.   In April I started a complaint about my BB connection which they repaired quickly but charged me to repair.   I was mostly ignored or promised resolution that never happened. So I complained by email to the CEO, twice, demanding written responses. On each occasion, a lowly call centre worker called and it was obvious they knew or cared little about my actual case.   Finally I got a written reply confirming the charge was dropped but not a penny offered in compo despite the issue taking months to resolve.   Virgin don't take CEO complaints seriously.
    • Dear All,   BN, BF, HB, - Thank you for your comments.    Yes sorry, i wanted to save some time by doing that as I wanted to carry out the posting ASAP OK, I have redacted the statement and it is attached here in the PDF doc.   Its our 2nd draft and I will fine tune it tonight / tomorow.   Thank you for putting me right.    Warm regards BF   Counterclaim-1.pdf
    • So according to this calculator my refund should be £4562.96 at the 8%.   This is in line with some of the management firms calculator on-line.   I have checked their letter again and they have paid from 1 Jan 1989 - 1 Jan 1994 only. They have refunded all the insurance premiums totalling £469.50 and the interest paid on the premiums to date of £257.90.  Additional interest of £1,436.36 after tax on top of refund as compensation.  Statutory rate of 8% from 1 Apr 1993 and at 15% before that.  They have not provided a breakdown of payments from 15% - 8%.  Only below:   £  469.50 - Refund of PPI premiums paid £  257.90 - Refund of interest charge on the premiums paid £1,795.44 - Statutory compensation -£      0.00 - Less any previous successful claim -£      0.00 - Less any previous refunds made directly as result of this policy -£       0.00 - Less any statutory compensation already paid -£   359.08 - Deduction from any statutory compensation interest for income tax at 20% _________ £2,163.76 - Total refund due   This will be the second time I am returning their calculations.  They made a decision last year and used a wrong date as they could not read the date and made up a date then it went to the back of the queue to be recalculated.  I had already queried the refund amount with them and they have moved the date again from the 22 Jan to 1 Jan!   Are they using a different calculator/principal why the figures are so far apart?  How am I going to show them this calculation without it going to FOS and sitting there for years to be assessed?   Can I also ask how to do the 15% calculation?  Thanks so much.  
    • Hi Burma.   You've been here for a while and I have to say I'm a bit disappointed that you're PMing this to various people off the main thread.   Advice by PM isn't what we advise here and I hope that you can post up your anonymised documents very soon.   HB
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ParkingEye ANPR 2*PCN Holiday Inn write negative reviews **CANCELLED BY HOLIDAY INN**

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May i just add a very important factor on how WE all teach these unethical business a lesson that will make then sit up and take note…


Business, in particular hotels such as Holiday Inn operate in a highly completive market place where even small adjustments to their statistics have significant rippled effects on their margins.

So much so they employ technicians to monitor downward curves on online statics


If WE collectively spent just 2 minutes posting a 1 star NEGATIVE GOOGLE review you will drive their ratings down faster then their CEO could say “get those ParkingEye systems torn down, its ruining our online reputation”


Simply voice your disgust at their “unethical and immoral parking charge system”, preying on those of us who have been paying customers such as Lauren1994. Just 2 minutes, on Google and instantly reduce their ratings.

EVERYONE looking at booking a hotel checks ratings right !


If you want to see this in action, see the start of a ripple effect at Holiday Inn Winchester whom since January 2020 started with 4.5 rating and then installed their new ParkingEye ARNP system.


If you have more then 2 minutes then post across all their review systems to share with others your genuine experiences upon parking at their hotel, paying and then being charged days later and in your own words your thoughts on this.


This excellent website has a high volume of viewers, inparticular this post, offering us the oppurtunity to voice in volume - so don’t forget to donate to this excellent website as well 

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Following my post above, this week i received a second Parking Eye charge from the same hotel !!

i now had 2x charges pending, both have ParkingEye standing firm and aggressively pushing back at me despite sending 4x letters where by rejected their claims on legal basis taken from this website and others.

(note: I visit this hotel regularly and because they introduced the cameras recently I’ve been caught twice).


However, due to my tact above Holiday Inn have immediately removed all my charges followed by a plea asking me to remove my 1 star NEGATIVE GOOGLE review. Its just goes to show, your energy is better placed fighting against the Landowner, after all ParkingEye has nothing to loose.



Some key points you may wish to check and consider including in your case, if deemed to be correct:

1)   Having researched, the landowner has often not applied for Planning nor Advertising Permission for the parking signs or cameras. You can check this easily online via the Planning Portal (local planning district). Then you may chose to explain that you will be contacting (XXX state district) Planning enforcement to notify them and that not having Advertising Consent was in fact a criminal offense.

2)   If point 1 is deemed to be correct, then ParkingEye maybe in breach of both Planning & Advertising law, as well as British Parking Association's Code of Practice, that probably makes them in breach of the Landowners contract with them (which I presume insists on compliance). But it also may make them in breach of the KADOE agreement with the DVLA by which they obtain the keeper details of vehicles. Their obtaining your details from the DVLA is thus a breach of the Data Protection Act (DPA). As the contracting party, this makes you the landowner jointly liable for the DPA breach. I believe the "going rate" in court for such a breach is in the region of £250-£750. (formally request they respond to this fact and if they intent to compensate you for this. state a respond is required)

3)   Inform the landowner that ParkingEyes are sending  their customers statements (attached their letter) Quoting: “You have not formed a legally binding contract with ParkingEye”, thus placing the liability of their behaviour on to you. Do you realise the implications of this statement upon your business? (note: check your letters from ParkingEye, this was stated in my third letter, in any event you can ask ParkingEye to confirm in writing)

4)   Youmay also contend that the car park has probably not been reassessed for business rates, yet someone is now operating a profit-making business on it. Request they state their position on this matter before you draw the BPA (British Parking Association’s) attention to this violation of law.

5)   Holiday Inn Winchester website ‘Access Statement’ clearly stated atthe time of weriign thisthat “parking is free” (check your hotel website)

6)   Tell them that their parking scheme reflects on the reputation of your hotel, which you may see has started to encourage volumes of customers to share information and reviews on the internet.

You should make them aware you are planning a second phase to my efforts involving a wider spread of awareness to forewarn others about my experience. Having found yourself under attack by your poor choice in parking management company, exploan you have little option other then to become very pro active in defending yourself, but do offer them to reach out and respond anytime (you should alway remain flexible and willing, do not tone this asa threat, more a public responsibility)


Important: Send your letter to the manager of the hotel and copy in a senior figure at the hotel HQ as well as ParkingEye. (The hotel maybe unaware of the tone and tatics ParkingEye deploy upon you and the effects this has on you the customer.)


Readers: I recommend you follow up your actions as well. The difference being you can win by having ParkingEye remove your charge. This is meaningless to ParkingEye or the Landowner whom are capitalising on volumes. But if you make them expereicne the same stress and frsuration as i believe we all share on this subject then that in itself is a victory. They will want you off their radar asap, but remember this should be about protectign the next person.

I don’t mind paying for parking if I am made aware, but what is unacceptable is hotels taking your business and then getting into bed with Parking Management Companies whom have no business ethics. Holiday Inn could have at any point instructed ParkingEye to NEVER pursue a charge where a patron provides proof of payment, but instead they choose not to, as can be seen across the internet. Therefore, capitalising on misery of their own customers.


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  • dx100uk changed the title to ParkingEye ANPR 2*PCN - Holiday Inn - write negative reviews **NOW BOTH CANC'd**

own thread created 



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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And did you remove the review?

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  • FTMDave changed the title to ParkingEye ANPR 2*PCN Holiday Inn write negative reviews **CANCELLED BY HOLIDAY INN**
Posted (edited)

Hang on, I stay in these IHG Hotels all the time. Most of them operate a car park 'Program'.


It's very easy to register a vehicle for a meeting, or a stay, and if you forget, a friendly call to the hotel Manager if/or when you get a parking notice is all it takes to reverse the charge. I suspect it was not due to your 'tact' but common hotel policy.


If the OP uses the hotel regularly why then, have they been caught twice, one is bad enough but twice is just careless.


I'm not defending these companies as I hate them as much as the next man but, sometimes, they work in our favour. For instance the HiE Derby Pride Park on Football match days or nights. It used to be a nightmare getting parked or getting a parked car out because the car park was two deep full. Now its fine.


Generalisations are never helpful. 



Edited by Hammy1962

42 years at the pointy end of the motor trade. :eek:

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