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    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on and they send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up. I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No.letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract. Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract. She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract. Thanks for taking time to reply it is much appreciated. 
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Direct tiles Warehouse - Faulty Tiles - Claim Issued


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That is what i originally sent and the 2nd time asked what I'm claiming for which is what i sent in the 2nd statement. Shall i resend the 1st statement or rewrite and make it more detailed?.

 

Not sure why the court hasn't got that 1st statement but the whole thing was a mishap anyway as the 1st call i had the judge had the wrong case.

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Topics merged.....please do not start new topics on the same matter.....how is anyone to know what  your last post is in connection to on its own ?   Andy

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Rewrite a fresh particularised particulars of claim given that the court has ordered this.....lay it out as per the defendants statement format.

You will have to submit an application notice N244 to change the defendants name....the fee will be £100.

 

Post a copy here of your intended particulars before submitting...you will have to conclude it with a statement of truth as you will be submitting it manually.Did the court give a date that this must be complied with ?

 

Andy

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Please find this amended claim as requested on the 30th of October this year.

My original claim was sent on the 29/6/2020 and not what was used on the 30th.

 

Claim is as follows

 

after checking all the tiles, as per Ceramics/DTW’s contract for size, colour and shade differences etc etc, it became apparent upon the grout stage of tiling, which is the final process there was a serious problem with the supplied tiles, a differing stage of staining on the edge of some tiles.

 

After exhausting the use of the chemicals purchased by myself and supplied by ceramics/DTW ltd and upon a more thorough inspection, ie catching the tiles in a correct light at an angle the problem was revealed and using a magnifying glass tiny microscopic holes in the surface on some edges of some tiles.

 

I have physical and pictorial evidence of this as do Ceramics/DTW and conclude the tiles supplied are not fit for purpose and the contract has been broken.

 

We have 19 tiles in various stages of defectiveness but after two offers from Ceramics/DTW which wouldn’t cover any labour costs, and by Ceramics/DTW”s own admittance the new tiles supplied won’t match the ones we already have,  and on the bequest of Ceramics/DTW to provide three quotes to replace all the tiles, which we’ve done we conclude we need to change all the tiles to keep a continuity and perfect colour throughout our £40,000 project. 

 

Ive draughty this so far. Look forward to your thoughts.

 

I"ve created this  so far.

Look forward to your thoughts.

Claim number will be on the email to the courts.

 

Please find this amended claim as requested on the 30th of October….pdf

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Requires work.....a lot if you wish to stop this set a side.Did they actually submit a defence ?  If so can you scan redact and upload that also.

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No thats not their defence......thats their statement in support of their application to set a side.Did the court advise them to submit a defence now its been set a side?

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No they just asked me to serve and an amended statement and why the contact was breached. The above is the only Court paperwork i have from Compton group other than letters received at the start of the year.

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You should receive a General Order notice form the court advising the set a side and requesting you to submit amended particulars. Im not sure what this judge is thinking when he is without sight of the defendants intended defence or what is concerning him with your particulars.

 

It is important to quote the CRA 2015 and that you are relying on this as the basis of your claim.....your stated losses and interest if requested. Try not to go into too much detail.with regards to the nature of the defect...there is a defect..you are not satisfied with their previous offers and what you require to satisfy your claim.Rememebr the more detail you give the more detail you give to the defendant to use in their defence.

We could do with some help from you.

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CRA 2015? and how am i relying on this please?. I'll redo the statement and take out the detail. I'm not a legal person but i think their defence IS that ive accepted the tiles. Is " not fit for purpose" a legal term?.

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Consumer Rights Act  2015 ....its was initially stated in Bankkfodders suggested particulars and in your initial posted particulars.

That is the legislation you are relying on .

 

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The judge wants a better statement in the particulars like the defendants and the terms of the contract that I'm saying has been breached.

 

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Post it here for opinion before submitting.....and again you cant just attach it to an email with the claim number...it must be formatted like the defendants statement and conclude with a statement of truth signature and dated...otherwise its invalid and likely to be rejected by the court.

 

Quote

The judge wants a better statement in the particulars like the defendants 

 

Be professional.

 

Andy

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Not really......does not state how much your claiming or if your claiming interest...its suppose to be a particularised version of your POC.

We could do with some help from you.

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No County Court name ...no claim number....no date.......no heading......hold your proposed statement at the side of the defendants......does it look the same ?

We could do with some help from you.

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PLEASE let me know to add or take out any info. I thought maybe i should mention that due to the nature of the fault and evidence i have that the court would need to see this in person?.

z5.pdf

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Better .....beginning to look like a particularised defence...although your final paragraph should state the amount claimed 

 

 

" Pursuant to the consumer rights act 2015 sections 9, 10 and 15 . I have a legal right to be supplied with goods that are satisfactory and fit for purpose to which these tiles are not and clearly the contract has been broken. At no time from my initial contact to Ceramics ltd/ DTW even after offering numerous times did they want any samples sent or come and inspect the tiles themselves.

 

The claim is for all works to be completed which consists of replacement of all 125 tiles and labour . 

 

And the claimant claims £5999.00 along with court fees of £410.00 "

 

Quote

 I thought maybe i should mention that due to the nature of the fault and evidence i have that the court would need to see this in person?.

 


Sorry I dont understand the above statement ?

 

Andy

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Would you not think that as some of the evidence should be seen by the judge to ascertain the problem they should know before hand so we don't get an conference call hearing.

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21 minutes ago, kammx4 said:

Would you not think that as some of the evidence should be seen by the judge to ascertain the problem they should know before hand so we don't get an conference call hearing.

 

Your not at that stage yet......unless the judge specifically requested evidence be submitted with the particularised defence.....otherwise that follows with the court directions.

We could do with some help from you.

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  • Andyorch changed the title to Direct tiles Warehouse - Faulty Tiles - Claim Issued

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