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    • Did you send the note giving them the extension of time? When does the extension expire/date for issue of claim? I see that this thread started on 25 October. I have to say that when it started I thought it was going to be a quick fix and hadn't bargained for virgin's ineptitude which has certainly made it a lot more interesting but I'm hoping that March is going to be the month that it will finally all get sorted out. Surely someone responsible within Virgin has got to start taking a look and understanding the extraordinary mess that they have built for themselves and want to sort it out.  
    • Dispute with Vodafone and get copy invoices last invoice 2016 no balance on old number I have invoices upto nov16 showing no balance brought forward just before upgraded.   you say above you have all the bills that state a zero balance up until nov2016 are they in the SAR return too,? and all the ones after nov 2016?   the account number in the poc is this the same number as on those bills you have? and the number on the pages of the comms log you uploaded? as the comms log appears to show payments were being made right through the period you say the bills you have all show £0? then being transferred to other invoice numbers  , do these invoice numbers the payments were transferred too match the invoice numbers show £0 balance you have?          
    • no go back and read my guide earlier CAREFULLY...
    • Oh ok.   I thought I would need to write some sort of defence when I acknowledge the claim on the mcol website.
    • woe SLOWDOWN>   your defence is weeks away. (day 33) no there are no templates as each claim is unique. however, if you use our search top right. for say claimform card you'll see numerous versions people have adapted based upon our std holding/no paperwork defence , one of which, might well be suitable.   get CCA/CPR requests running monday and get AOS done now on mcol, you've already lost 10 of your 19days to do AOS   then get reading up as i detailed above the more you read here the stronger we become   dx      
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Direct tiles Warehouse - Faulty Tiles - Claim Issued


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Hi I've been trying to ascertain if they are still trading with all thats going on as i thought no point putting the claim in if there not. What are your thoughts?. Thanks

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Topics merged.....please do not start new topics on the same matter.....how is anyone to know what  your last post is in connection to on its own ?   Andy

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Yes, quite right

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Waiting on an email reply from their sales team of which i sent a clandestine email claiming to want to see in the shops their tiles.

 

Just checked the website and they are open with social distancing measures in place.

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  • 2 weeks later...

It would most likely be contacted online or on a telephone hearing

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  • 2 weeks later...

Thanks for letting us know.

Monitor MCOL  closely and the moment that it allows you to apply for judgement – do it.

If they respond with anything then let us know.

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I know you know but its says apply 14 days after the claim was placed or full admission by the other party neither which has happened.

 

Am i still applying for a judgement please?.

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You can try but it probably won't let you. Keep on trying every day

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Looks like a glitch.....you should be able to request judgment around 14th July...if no response to the claim.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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  • 3 weeks later...

As soon as the system allows you, you put in for the judgement. Don't hang around and you certainly don't need to ask anyone's permission.

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On their website is the address to send any correspondence to and its the address i've using all this time but the sound of silence is ringing in my years and i know they will say " we never received any letter".

 

What happens in that case please?.

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Once you get the judgement, it's up to them to apply for a set-aside if they want. We'll deal with that when the time comes

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So what does it say or is it a secret?

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Have you put in for the judgment?

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Request judgment now.

 

What does the letter say?  Why aren't you telling us

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I don't understand why you won't follow instructions. You come here asking for help, we give you the advice and won't follow it.

We tell you to apply for judgement as soon as you are able to – and the sudden rather you won't do it.

We asked you to tell us the contents of the letter you have received and you won't do it.

This is a free service and you are making us work very hard – unnecessarily so. Maybe if we were to charge you £300 an hour you would follow the advice

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  • Andyorch changed the title to Direct tiles Warehouse - Faulty Tiles - Claim Issued

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