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    • Hi Bankfodder thank you for your interest and your comments.   There are issues with ground rents AND service charges. In my case, non residential, not eligeable for Tier 1 tribunal so there is no possibility of holding the leaseholder to account for unreasonable service charges because of the loophole below. Even if it is residential see Richard Barclay and others quoted in the article above. You win the case about unreasonable costs yet have to pay the leaseholders court fees for loosing their case! Criminal!!!   From the article I quoted above.  'The Times reported that last year leasehold owner Richard Barclay successfully recovered £1,200 of a £10,100 service charge from the management company in respect of his central London Flat. But the victory soon turned sour when Barclay was hit with a bill for £61,300 in legal fees by Quadrant Property Management who takes care of the building.   The loophole is contained in the majority of leases which typically allow freeholders to recoup their legal costs from leaseholders, even if the freeholder loses the case. There is no parallel right for leaseholders to claim costs back.    
    • I have gone through nearly the whole sar return, it is very large. I am confident to say there is no mention of a default notice within it. 
    • Change Zoom to Online as Zoom is only one platform, and they might use another, it has become the accepted terminology, but best not to refer to a specific platform.  Otherwise looks good The rteal devil of Simon's claim is that he is trying to imply a contract that depends on a Prohibition for Consideration, And its one sided as the person he is binding has no benefit from the contract, apart from paying £100 for the privilege of stopping however briefly.  a nanosecond, a minute 30 minutes kerching that'll be £100 or else.  Simon has also invoiced cars stopped at a Zebra crossing with people crossing at an airport.
    • When she rang BT did she just "mention" about cancelling her Bb contract or did she actually tell them to cancel it?   I've just renegotiated my Bb contract with BT (I know they're useless but I can't be bothered doing too much work to look at any other provider) and I've managed to save money plus they are meant to record 'phone calls and I know (because I spoke to several different call handlers over two weeks) thatthey take very accurate notes of their conversations with customers.   She needs to find out if she actually did cancel the contract.  (I'm sure others will suggest doing a SAR).   Also what sort of contract did she have with BT?  Presumably it included Bb, mobile phone and Sky?  If the contract had just renewed, BT should have emailed her confirming contract details including duration, how to cancel and cancelation fees.  They've just done this for me for the contract I renegotiated two days ago.   EDIT:  It's not clear, but are you saying she's been charged £800 cancelation for Bb or are you saying shae hasn't paid them £800 she owes on her phone?   She ought to be able to look at her BT account online to see what she owes and how her bills are made up.  
    • I can ask the secretary. The mechanic does not wish to talk outside discussing work to be done.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Direct tiles Warehouse - Faulty Tiles - Claim Issued


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Hi I've been trying to ascertain if they are still trading with all thats going on as i thought no point putting the claim in if there not. What are your thoughts?. Thanks

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Topics merged.....please do not start new topics on the same matter.....how is anyone to know what  your last post is in connection to on its own ?   Andy

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Yes, quite right

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Waiting on an email reply from their sales team of which i sent a clandestine email claiming to want to see in the shops their tiles.

 

Just checked the website and they are open with social distancing measures in place.

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  • 2 weeks later...

It would most likely be contacted online or on a telephone hearing

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  • 2 weeks later...

Thanks for letting us know.

Monitor MCOL  closely and the moment that it allows you to apply for judgement – do it.

If they respond with anything then let us know.

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I know you know but its says apply 14 days after the claim was placed or full admission by the other party neither which has happened.

 

Am i still applying for a judgement please?.

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You can try but it probably won't let you. Keep on trying every day

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Looks like a glitch.....you should be able to request judgment around 14th July...if no response to the claim.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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  • 3 weeks later...

As soon as the system allows you, you put in for the judgement. Don't hang around and you certainly don't need to ask anyone's permission.

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On their website is the address to send any correspondence to and its the address i've using all this time but the sound of silence is ringing in my years and i know they will say " we never received any letter".

 

What happens in that case please?.

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Once you get the judgement, it's up to them to apply for a set-aside if they want. We'll deal with that when the time comes

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So what does it say or is it a secret?

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Have you put in for the judgment?

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Request judgment now.

 

What does the letter say?  Why aren't you telling us

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I don't understand why you won't follow instructions. You come here asking for help, we give you the advice and won't follow it.

We tell you to apply for judgement as soon as you are able to – and the sudden rather you won't do it.

We asked you to tell us the contents of the letter you have received and you won't do it.

This is a free service and you are making us work very hard – unnecessarily so. Maybe if we were to charge you £300 an hour you would follow the advice

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  • Andyorch changed the title to Direct tiles Warehouse - Faulty Tiles - Claim Issued

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