Jump to content



  • Tweets

  • Posts

  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Direct tiles Warehouse - Faulty Tiles - Claim Issued


Recommended Posts

The letter of claim is fine – so send it as long as you are prepared to send them the good news on day 15.

No you don't need to CE datasheets or anything

Link to post
Share on other sites
  • Replies 285
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

Topics merged.....please do not start new topics on the same matter.....how is anyone to know what  your last post is in connection to on its own ?   Andy

Posted Images

Send it directly to DTW.

You may well start getting messages from the solicitors saying that you are only to communicate with them. Ignore it. Send everything to DTW. Don't be intimidated by their solicitors.

Link to post
Share on other sites

Morning have received a letter from DTW solicitors saying "thanks for your letter which has been discussed with the managing director and it has been noted that the formal quotations originally submitted in the region of £2000 have almost trebled to £5399.

 

There is a further principal of law to be considered in that the claimant must mitigate his loss.

How do you explain the substantial increase in your claim".

 

Well i've already sent the Letter of claim and they know why.

They posted the reply on the day and received their letter friday morning.

Link to post
Share on other sites

Okay. It's a fair question.

You may have already explained it elsewhere – but please could you explain it to me now why there is the difference in price. Then we can formulate a response

Link to post
Share on other sites

The original quotes where for the reinstallation of just the 16 tiles that are defective, which to be honest isn't really the best outcome

 

we thought for the sake of all the upheaval we'd accept that but because of DTW'S attitude and the admission that the new tiles won't be the same colour as the ones still there

 

we should be within our rights to get all the tiles replaced to get an ascetic value thought.

Hence the new quotes.

through out

Link to post
Share on other sites

Have you got anything in writing where they explained that the new tiles won't be the same colour? Could you post it here please

Link to post
Share on other sites

Thanks for all of this – could you put up the formal quotations that you received saying that it was about £2000 please.

Link to post
Share on other sites

Okay I've seen them thanks.

I'm just trying to get in mind the timeline.

So you made suggestions towards the end of 2019 that you would accept £2000 or so to deal with the matter. You've explained to us here that the reason for this is because you just wanted to bring an end to it.

Then after that on 2 December, they came back effectively rejecting your proposal and offering you £1000 plus various materials and in the same letter pointed out that there might be a colour mismatch.

Is that the timeline? It's very important to know if what I have just said is accurate

Link to post
Share on other sites

Originally they only offered to replace the 6 tiles in the hallway as gesture of goodwill and the costs of installation to be met by myself.

 

I complained and when i sent the picture of the tile with all the holes in was asked to check on how many tiles are defective and get three quotes on how much to reinstall.

 

Then they came back with the offer of the £1000 plus new tiles etc etc. Doesn't cover the total reinstatement of the defective tiles. And here we are.

Link to post
Share on other sites

Sorry, but you aren't addressing the question.

If the timeline accurate – yes or no?

Link to post
Share on other sites

No i never suggested to DTW i would accept anything just that if the offer had been what the quotes where we would of maybe accepted to get ourselves back on track.

Link to post
Share on other sites

The essential part of the timeline are:

You had negotiations with the company

At some point you suggested that £2000 would settle the problem

After that they sent you there letter of December 2019 with their £1000 plus materials without prejudice offer.

Did it happen in this order? I'm afraid that sometimes it's a bit like pulling teeth here

Link to post
Share on other sites

No after sending the picture of the close up tile with holes in they asked for three quotes to reinstate ALL defective tiles which are 15 in total. They then offered the £1000.

Link to post
Share on other sites

Okay – so you supplied the quotes to reinstate the defective tiles.

You have now decided that you want the entire lot taken up and replaced.

I understand that this is because your original quotation was based on your sense of compromise in order to bring a speedy solution to the problem without any further dispute. However, when they then tried to knock you down from that position to £1000 your attitude has hardened and you now want the entire problem sorted out from zero. Additionally, you want to make sure that a proper job is done including no risk of any colour mismatch. Is this correct?

Where do they get the figure of £2000 from which they refer to in their letter?

Link to post
Share on other sites
Quote

Dear Mr X X X

 

I’ve received a letter from your solicitors and apart from anything else they are reminding me of my duty to mitigate my losses.

 

I’m very pleased that they have raised this issue because of course precisely the same principle applies to you.

 

When I first started trying to discuss the problem with you, I had been prepared compromise and to make things as convenient as possible for both of us by considering restricting the reinstallation to just the 16 defective tiles. I took this approach because I thought this would be the best outcome and avoid the disagreement between us becoming any worse and also to reduce the inconvenience to myself of having to replace the entire installation.
 

I supplied you with some quotes which would basically have achieved that compromise. I wouldn't have been happy but at least everybody could have moved on.
 

You countered my suggestion with an uncooperative attitude which has now led us to this point where I am about to bring legal proceedings against you. You also declined my proposal and countered with a without prejudice letter offering me a mere £1000 and some materials by way of full and final settlement.

Furthermore, it was in that letter that you explained to me that there may well be a colour match difference.

I think I can safely say that my original approach to you was a compromise which meant I accepted some disadvantage and gave you an opportunity to mitigate your losses but you declined to do so.

 

I’ve now decided to press forward for a complete solution to the problem and of course it is rather more expensive to you. However, I expect that the defective tiles were supplied to you by some other company and of course you can always seek redress against them. I saw your solicitor will advise you on this but it seems to me that in exactly the same way that when I begin my claim against you for judgement in my favourite is inevitable, if you begin a claim against your supplier – you will have a similar success and you will be able to recoup all of your losses. However it's up to you – your relationship with your suppliers is not my problem.

 

I’m very happy to discuss the issue of the mitigation of losses before the judge – but of course you are on notice that in that case either you will have to waive your without prejudice protection – or else I will have to ask the judge for permission. Of course I will get permission because it is you who has raised the issue.

 

You have had ample opportunity to mitigate your losses and if you push us into court you will incur additional losses because I will inevitably win and if you don’t realise this then I expect that your solicitor will probably explain it to you – for a fee.

 

This timescale set out in my letter of claim still applies. I have already opened the account on the County Court money claim website and I'm in the process of drafting my claim. On day 15 I shall issue. At that point you will not only be liable for the value of the claim but also for the court fee. At some point I shall receive the allocation questionnaire and I shall pay the hearing fee and you will then be liable for that as well.
This is all the price of looking a gift horse in the mouth.

This could be a good time for you to consider mitigating your losses.



Yours sincerely

 

 

 

 

 

 

Link to post
Share on other sites

If you are happy with it and it's correct – and if this kind of approach is to your taste then of course send it.

If you rather that it was expressed in a different style then amend it but by and large you should keep all the points that have been made – especially the ones that refer to the timeline of events

Link to post
Share on other sites

Well make sure that you've checked it and you agree with what you're writing. Don't just send it out without being absolutely familiar with what you've written – because it is you who is writing it and it is your signature at the bottom

Link to post
Share on other sites
  • 2 weeks later...

Hi Saturday is deadline day and i've not had anything through yet from DTW.

I'll send the money claim on Monday if nothing comes on Saturday post.

 

In the part labeled claim particulars what apart from the obvious should i claim for.

Is there a possibility for any hidden costs that if i don't put down that are unforeseen i won't receive.

 IE if they want one of the tilers to give evidence.

 

Also WHY do you think they want to go to court in your opinion?.

Thanks and hope your okay.

 

Tuesday was the final day for DTW to reply to my final letter of action.

 

Should i still proceed with the claim through Money Claim Online or under the current climate of uncertainty hold off until we come out the other side.

 

Thanks

Link to post
Share on other sites
  • Andyorch changed the title to Direct tiles Warehouse - Faulty Tiles

Topics merged.....please do not start new topics on the same matter.....how is anyone to know what  your last post is in connection to on its own ?

 

Andy

  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites
  • Andyorch changed the title to Direct tiles Warehouse - Faulty Tiles - Claim Issued

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...