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It would appear that Sainsbury and Asda are currently under a huge strain with regard to their online shopping/delivery services.  I logged into my Asda account, booked a delivery slot for the 27th March.. (earliest slot available) and filled up my basket with my normal order.. no panic purchasing. 

 

Went to the checkout, and everything seemed to go through with no problems.  An hour later, I logged back in to add something I had forgotten. 

 

Clicked on my order.... message to say that I had no orders - however, my basket was still showing as not having been checked out.  So I tried to add to the order.. not working.. tried to check out.. not working. 

 

So, I thought s&d it will try Sainsbury - dont even go there, it looks like they are fully booked with their delivery slots until 3 weeks into the future and that is as far as they are taking bookings. 

 

I was unable to make contact with Asda to find out what was going on, they are not taking calls on their help line. 

 

I have managed however to empty my trolley at Asda and have managed to purchase all my requirements at the local Farm Shop . 

 

I do appreciate that the larger supermarkets are under enormous pressure - but you would think they would at least ensure their help lines are working. 

 

 

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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We could do with some help from you.

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It still appears to be extremely difficult to book a delivery online.  Before Corona Virus, I only ever needed to shop once a month.. now it seems as though delivery slots are booked up to 3 weeks in advance.  

 

However, I am able to shop locally without too many problems.  The smaller independent shops and farm shops are not marking their items up in price, so I will stick with them. 

 

I notice there are quite a few Community help groups offering to do shopping for those self isolating or who are otherwise unable to get to the stores. 

 


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It's mad at the moment, CB.

 

I'm trying to help my MiL who is 85 and has low mobility, so vulnerable. Locally to her I tried Tesco - no slots in the next three weeks which is the furthest they book ahead. Iceland only book a week ahead and have nothing. Sainsbury's wouldn't even let me sign up because of the demand.

 

They all say you can ring, which is what I may do.

 

I'm also concerned about NHS and other essential workers who are helping people finding shelves have been cleared when they can finally get to the shops.

 

HB


Illegitimi non carborundum

 

 

 

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I understand that the supermarkets are going to be provided with lists of vulnerable persons in order to ensure that they can be given delivery slots.  

 

The following is part of an email sent to me from Tesco - as you can see - they say they are providing a Silver Hour for the elderly and vulnerable on Monday, Wednesday and Friday.  And NHS staff are being given priority as well. 

 

"

Food for all

  • To ensure more people have access to everyday essentials, we have introduced a storewide restriction of 3 items per customer on every product line and removed multi-buy promotions.
  • In product areas where demand is particularly high, we have simplified our range to get more of the most popular products on shelves. 
  • We have introduced a special hour in stores for NHS workers as a thank you for all they are doing. On Sundays, they can browse our large stores and select their shopping an hour before the checkouts open. All we ask is, if you’re an NHS worker, that you bring a form of ID to store, such as an NHS staff card. We have listened to feedback and are looking at how we can extend this to include extra days from next week.
  • To ensure our more vulnerable and elderly customers can shop for what they need in our large stores, we have prioritised one hour every Monday, Wednesday and Friday morning between 9-10am.
  • We know that it’s difficult right now to get a delivery slot for online shopping. We are at full capacity for the next few weeks and we ask those who are able to safely come to stores to do so, instead of shopping online, so that we can start to free up more slots for the more vulnerable.
  • We are looking at every opportunity to increase the number of slots available. As we increase our capacity, we will also set aside more of these slots for our most vulnerable customers.
  • We have more stock coming into stores every day, with up to double the usual amounts of key essentials arriving – but we need everyone’s help: please buy only what you need, so that there is enough for everyone."

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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