@EONhelp E.ON being harsh with vulnerable customer

[DWiper]

Last week I rang my brother to help me with a bill from E.ON after receiving another letter demanding £55 for a visit and post through my letter box.

 

I have mental health issues with a plate in my head from an accident as a child, I was ran over.

I am on benefits and struggle to pay my bills, but I do pay them. My brother sent a letter to the CEO about these £55 letter drops for two of them.

 

Then I was walking out the door yesterday when a woman who would only be named as Lauren from Field Debt Solutions. She said she was there to help me resolve this matter though it was not going to charge me another £55 for the visit.

 

I rang my brother again who attended my flat with his wife. My brother explained to Lauren that I had not received a letter from EON stating a debt collector was going to attend. After a few words and being informed she was a third party interloper who was acting in fraud and demanding money with menace she stood up and walked out trying to hand me or my brother a letter at which point my brother said not to except from her.

After she left I put my head into my hands and got upset and stressed out. I’m going to live in a tent in a field because I can’t cope with this I said to my brother in tears.

 

His wife got on the phone to sort things out with EON who explained what was happening and my brother had no communication from EON about a debt collection agency being involved. My brother asked how much the bill was, which was £209.94p. My brother asked if he paid the bill, would an extra £55 be placed on the bill as this seem’s to be unlawful. The answer was no, and the bill was paid by my brother.

 

Today I get a letter requesting £209.94p in the post. My brother said ring them up and explain the situation that the bill had been paid. I rang them and they knew nothing about it and still demanded the money and also told me there was another £55 to pay.

 

Yesterday they told my brother £55 was for up-to 3 visits, yet today they tell me I have to pay £55 for another visit. I’m confused and distraught by the way this company is dealing with this matter and I do believe they are demanding money with menace.

 

My brother is talking about making a small claims court issue for the 3X £55 (two have already been paid). He had advised me to visit the Citizens Advise Bureau, take all my letters with me.

 

He said the mess I was in was having a TORT created against me. He also believes EON are not allowed to act as debt collectors or if a debt collection agency is using a letter heading with EON on the letter is fraud. My brother has mentioned the harassment and communications act, the fraud act.

 

Today I rang EON back and kept requesting the complaints department and they refused to put me through saying this problem does not warrant them to be involved. My brother is now on the case to help me with legal action no matter the cost against EON and their CEO in Nottingham.

Has anyone else suffered like this? Anyone got any advise?

 

I’m really considering living in a tent in a field, I can’t take this any longer.

regards
DWiper

[dx100uk]

hey calm down and do things properly and correctly with accurate advice not heresay or beliefs.

 

1st any visit fees by debt management agents are an unlawful penalty

so, you need to get those taken off the bill and refund those that have been already paid.

 

the debt management people nor any DCA are BAILIFFS

they have ZERO legal power to do anything.

in fact YOU have more legal powers than they ever can have.

 

I've hidden your last post as its not needed.

 

send eon an sar.

then we will hit back

 

dx

 

 

 

[BankFodder]

I think it would also be helpful if you could set up the story in a bullet pointed chronology – without too much narrative.

I think once you give us the story in a tight and structured way, it will be very helpful to us – and helpful to you as well because you will start to get things into perspective.

In addition to sending the SAR as advised by my colleague above, set out the whole story since the problems began – including these visits.

I have to say that I have not heard of a utility company charging for visits. I would say that these are unenforceable and we will help you refuse to pay them. If you get anybody else coming to visit you then send them away. Be confident about it, be polite about it – simply send them away.

 

I would also add that although your brother is clearly very helpful to you and it is great to have somebody that you can trust, I'm afraid that he has got the wrong end of the stick about tort and fraud et cetera.

I suggest that you invite him to come along to this thread and maybe we can give him advice which will help. If your brother is helping you to manage your affairs then it would probably be a good idea if he came here and give us some further explanation and we can give him some advice directly which will make the both of you more powerful when dealing with this utility company

[BankFodder]

@E.ON Company Rep: Malc

[E.ON Company Rep: Malc]

Hello DWiper and I replied to a similar thread you started on the MoneySavingExpert Forum last week. It's at the following link.

 

https://forums.moneysavingexpert.com/discussion/6114116/e-on-i-m-at-my-tether-with-lies-deceiving-and-i-guess-it-is-all-recorded/p1

 

Malc

[dx100uk]

god what a horrible lot mse are, whats all that twaddle about pay your bills on time..tough luck

 

you should not have to pay ANY visit fees, the charges are a penalty and unenforceable not matter how many times they sent letters nor visited.