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Npower, faulty (slow) meter, charged new usage figures for many past years - now on prepay with huge debt? is this fair?


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Here is what I think

 

When the previous occupier left, they either did not provide meter readings or gave wrong readings.  If the meter reading given or recorded at the time was a lot lower than it was really showing, when you eventually provided a meter reading months later, there is a sudden large bill created.

 

It is not unknown for some people to deliberately give false readings when they leave properties, hoping they are not caught doing so or the energy company will never find them to try to collect any debt.  

 

When you moved in, did you ever check the meter to see whether the reading was similar to what the inventory company provided ?

 

If you did not, you would never know that a lower meter reading had been recorded, than was actually showing at the time.

 

It could be the case that NPowers bill includes electricity use the previous occupiers are responsible for, due to the reasons above.  

 

Did the inventory company actually read the meter themselves or did they get the meter reading from the previous occupiers or their letting agent ?  

 

Does this theory appear possible ?

 

 

We could do with some help from you.

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How do you know it was correct ?

 

Sounds like you do not know this ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Sophie, as you did not bother to check the meter yourself and trusted the inventory company, i think you will have to accept the NPower bills.

 

Of course you can ask NPower to register a complaint and ask them for details of their complaints process. And just follow it through. 

 

Your problem is that you have not been thorough enough with checking the meter yourself and it has led you to the current position.

 

If you are a disabled person and have problems with meter reading, as well as managing utility billing issues, you should make NPower aware of this. And ask them for details of any help they can provide to disabled customers.

We could do with some help from you.

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