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    • No the first LBA was delivered by royal mail, but I responded by email, sorry if I didn't make that clear.   I look at redacting the emails tomorrow, got to get some sleep now.   Thanks
    • ok well that changes things alot. you've accepted one before by email  and now they are doing it again ..   might have shot yourself in the foot until now lets get some 1st aid done.   gonna be a pain to redact but i'm gonna need to see all the emails in/out please in ONE MULTIPAGE PDF from/inc  date of their last PAPLOC   redact them properly !! read our upload guide carefully   you may  think this is immaterial, but its not, esp important is their and your exact wording
    • OK I've looked back at my emails and it appears I've been dealing with shoosmiths since the start of 2019 when they sent a LBA that I'd totally forgot about.   I replied that I didn't recognise the debt and we got into a big letter tennis over the facts.   They then went quiet and then contacted me again in April 2020 asking for income and expenditure details to work out a payment plan with them.   After I responded with my covid comments they went quiet again.   And now they are back with another LBA and I haven't responded to that.   Hope that clears it up. 
    • you are not being consistent here....   when did you last reply to any of them using email please
    • No, they contacted me in April 2020 not long after covid had hit the UK, but before any government support was announced.   They knew I was self-employed so I responded how I thought it was disgusting that they were threatening people with legal action at a time when many people like me were loosing their income and struggling to pay basic bills and buy food.    Looking back at it the only difference this time is the Letter Before Action, to ramp up the pressure to agree to payments, I assume.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

DWP Offer after Mandatory Reconsideration - not happy apparently you can keep the new award and lodge at tribunal via SSCS1

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Interesting very interesting!


Shamelessly stolen off rightsnet thanks to user Stainsby



There is no need for a second mandatory reconsideration because the” offer”  is a revision of the original decision

I have advised a few clients to accept the offer and then do an SSCS1 That way the client gets an immediate increase in the award while waiting for the appeal hearing

I think the DWP should not be making these offers and would probably stop if there are enough supposedly accepted offers which are subsequently appealed


more info here 



any MR offer you accept ends the MR phase so you can then take that offer and lodge an appeal to the FTT off the back of it! 

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Rightsnet is a really useful source of information in regard to benefit. I


Although the theory sounds correct to accept MR offer, so the benefit is paid and to then appeal to Courts Tribunal, i Just wonder whether the Court might just see the acceptance of the MR decision, as a conclusion to the challenge of the original decision. DWP made the offer on MR and it was accepted.


The author of the Rightsnet post says that they don't think DWP should be making the offers and that they would probably stop if enough claimants continued to appeal.  Might the reason DWP be making the offers, is to avoid claimants having to wait many months for a Court Tribunal outcome and avoid the Tribunal system being even more clogged up with cases than it is already.  




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I might have been a little shy of the mark here as......... this applies after the Mandy (Mandatory Reconsideration) once you have submitted the SSCS1 to formally appeal to the Tribunal Service


So the scenario where by after the formal appeal is lodged the DWP call you out of the blue and offer you a low ball benefit offer i.e. lower than what you're asking for in your appeal submission; so ask for PIP SR Care and SR Mobility and get offered one but not the other and so on... etc.... This is a little different than them conceding (or being told to) where by you receive a letter from the DWP awarding what you asked for on the SSCS1.


Finding out a bit more at the min so will update more if I find out anything worth mentioning


I was concerned about the timing of these offers. Apparently they mainly occur a couple of weeks after lodging.


If so you should accept - then lodge a new SSCS1 if needed - no need for a new Mandy phase!


If you get an offer at a way later stage (not a concession like mine) then it's more of a thinking decision; as is the new reset appeal waiting time (accepting lapses your original appeal)  of 6-9-12 months+ worth more than what you might lose in grants/mobility cars etc than just going ahead with the current and winning it? 


Hey ho 


Similar benefit system  😃


Unfortunately one of you nice mods might have to update the Appealing a decision threads to reflect the new more complicated reality of what to do with an offer at Mandy and Apres Mandy stages 

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I guess DWP would inform the Tribunal of their offer and  this would be take into account.

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