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    • As a former NHS manager in a mental health trust... I agree 100% with the actions recommended by stu007.  And I would make especially clear in your letter(s) of complaint that you are extremely concerned about the whereabouts of any confidential letter that was intended to be sent to you in the handwritten envelope.  (Indeed, the fact that a handwritten envelope addressed to you was used would suggest to me that they definitely had something to send you.  It also sounds a bit odd to me that the envelope was handwritten).   As well as complaining in writing to them, I'd contact the clinical team by 'phone first thing on Monday, explain what's happened and tell them to ensure that any confidential information about you that has been sent to a third party must be recovered immediately, and you want confirmation of that.  Well that's what I'd do - see if others think it a good idea or not.  If that had happened at my trust, heads would roll.   There's another poster on these boards called "think about it".  They're involved (I think) in GP practice management and may have some comments too about patient confidentiality.   Oh - I think I would include a photocopy of the handwritten envelope in my complaint to the trust and the ICO.   (I've got to ask - can you say what trust it is?  Don't say if you don't want to.)   EDIT:  And well done for contacting the other person to tell them what's happened.  You did the right thing
    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
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Yellowbeachtowel

Armtrac/BW PCN Claimform - Lusty Glaze Car Park Cornwall

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Hello everyone,

 

I’m hoping I can get some help before I give in and make a payment.

 

In July 2019 I received a pcn at lusty glaze carpark.

It was a hot day, I left my window open slightly (it’s cornwall) and my paid parking ticket blew off my dash.

 

I received a PCN from Armtrac security which I ignored (rats) and i didn’t hear from them again.

Meanwhile I’ve moved to a new place and

 

this week at my new address I have received a court claim from BW legal for the sum of £239.74.

I have not been in touch with Armtrac, BW LEGAL or responded to the CCJ yet.


I am trying to buy my first home at the moment so I am very worried about having a ccj on my file. 

 

I have looked through the threads but I don’t fully understand and I don’t want to trip myself up.

 

Hoping to have some help here.

 

Yellow

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Hello and welcome to CAG. 

 

I can't post links at the moment but we have a forum sticky in the parking forum, above all of the posts, that asks for information we need. If you can't find it, someone will be along later to post it.

 

You can also read up on that car park here, we have other cases.

 

Best, HB


Illegitimi non carborundum

 

 

 

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please complete this:

 

do you still have the paid for ticket?

 

dx

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Firstly, don't worry about your mortgage - because you haven't got a CCJ!  You only get a CCJ if you lose a court case and then still refuse to pay. 

 

Can you please let us know what exactly you received this week, because "a court claim from BW legal" is impossible, you get a court claim from the court and the solicitors don't sue, the private parking company do.  If you give us the info. we need it should be fairly easy to fight this.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Also check out the other threads on this, These people are known to CAG.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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follow the advice to acknowledge the claim onlineand then get up to speed on all of the other threads about these bandits. If you ack the service of the claim you buy yourself another fortnight and you spend that time reading up on their tactics but also you need to sedn a CPR 31.14 request for documents to BWL containing the usual stuff found in the sticky but also demand a copy fo the "letter before action" they were obliged to send out under the pre action protocols of the civil procedure regs and dem,nd to knw there they send the PAP letter if they indeed did send one.

 

they dont follow the POFA protocols so they have no claim against you as the keeper so you arent going to be telling anyone you were the driver

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Can you please fill in the information dx asked for it post 3?  It's very hard to advise if we don't know exactly what you've received and thus what stage of the legal process you're at.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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