I don't understand why the money can't be paid and the charge lifted immediately. They can be done online.
Who's handing out this reason – ASG?
Of course the level of compensation is wholly inadequate – but that is the FOS
Also, there is a risk that ASG might go out of business for some reason or other in which case the FOS decision will be very difficult to implement and they could be complications about removing the charge.
It seems to me that these elements should be expedited as soon as possible – especially removing the charge.
The FOS decision is very recent and as ASG have agreed to the remedy then this ruling won’t be available to read on the fos website as it’s not gone to a final decision. The remedy has not been carried out due to the issue of coronavirus and social distancing so once this is over the boiler will be removed and the charge/compensation will be paid.
Has the charge been removed from your property? Have ASG undertaken all the steps which has been required of them by the FOS? I'm not sure that I notice the dates that all of this happened – the installation, the complaints, the FOS complaint and the FOS decision.
Well a definition of a libel statement is a statement which is untrue. There are other part of the definition but that is the most important thing.
As long as people post up what has really happened – especially when it is supported by evidence and the posts are made maliciously – then there is no defamation.
I think you should let the people on the Facebook group know that. It is important that anything which is posted on this forum is honest and straightdealing.
It seems to me that your letter from the FOS is perfectly acceptable evidence of the truth of what has happened and frankly I think that ASG have gotten away very lightly – but I'm afraid that the ombudsman is often very half-hearted or conservative in the remedies which they suggest.
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