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grumblebuttock

Thomas Cook Refunds - holiday was booked through Expedia therefore claim is not valid.?

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Hi.

Advice needed here about these ATOL refunds.

 

My daughter booked and paid in full for a holiday to America last year through Thomas Cook at one of their branches .

She got a Thomas Cook receipt and an ATOL certificate at the time of booking both clearly stating their name and their ATOL number.

 

She claimed ( along with about a million other people) and after all this time has been informed rather rudely that the holiday was booked through Expedia and therefore the claim is not valid.

 

They said that although the ATOL certificate bears the Thomas Cook name and number it must have been issued in error.

Now having looked at all of the documents the e ticket does indeed bear the name Expedia and I can only assume that they are a subsidiary or similar.

 

The outcome is that she was listed as a no show on the holiday and would appear to have lost £1300 because this certificate was'  issued in error' .

 

Any assistance gratefully received as she is now getting rather distraught by the whole thing.

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