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finaldj

some Ebuyer items in order faulty - supplier dragging their heels

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My stepson took out credit with Klarna finance to the tune of £700 on the 3rd February

 

One of the parts ordered was a motherboard to go with some other pc parts that got delivered on the 10th February minus the motherboard.

 

He emailed ebuyer to be told a load of crap.

there was an error on the system for that board and for some reason couldn't order another one so offered a refund.

He argued that finance had already been agreed and £700 was paid to them so in effect they had the money for the board and it was saying that 10+ was available on their site.

 

After a couple of days and 7 enotes and a complaint on trust pilot it turns out they can't order a new board on the same account if one has already been ordered and failed it has to be refunded or paid for by another payment method.

 

they offered a refund or another board same price or cheaper but not the same one.

he found one cheaper and asked for that - to be told he can't have it as it's coming from the same wharehouse.

they wanted their technical team to advise on another board direct from they're shop but he said they don't have any that are 100% compatabile with what he bought to go with it.

 

he asked for a refund last thursday 13th February and chased this up on Monday 17th to be told it has been passed onto the refunds team and she will chase this up and will let him know when it's done.

 

Its friday 22nd now and still no news of a refund going back to Klarna and since all this they've been sending emails and even an invoice from ebuyer the other day for the full amount of the payment terms.

 

first payment comes out 18th March but Klarna said any issues with finance issues are dealt direct with Ebuyer.

 

How long do you think he should wait that would be considered unreasonable for a refund?

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as he informed them within 14 days he is entitled for everything to be refunded and everything cancelled.

 

is he doing this or keeping some of the order?

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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He wants to keep some of the order.

 

Half of the order was a tv so the pc parts only came to around £320.

 

He has a CPU and Ram just no motheboard to go with it and it's a Ryzen build so wanted a board that was Ryzen ready rather than getting a board that wouldn't work without a bios update.

 

So he hung onto the parts he has while they were sorting it thinking it wouldn't be an issue but then it's turned into a bit of a hassle because it takes days for them sometimes to email back.

 

He tried to call them but everytime he said there is like an hour  wait on the phone and the other day when he tried to call after being on hold 45mins they answered then hung up putting him back in another 30 min wait and he gave up.

 

I think the issue now is he's keeping the parts he has which Ebuyer can refund Klarna the bits he doesn't have and that will adjust the payment terms (Looking at the Klarna site T&C)

 

It's just waiting for Ebuyer to issue the refund which they seem to be messing around but in saying that I'm not sure what time frame they are allowed before you can start getting funny with them over it. I've read 30 days but this is on refunds of returned goods this is money they already have that needs to be returned to the finance company for goods not yet paid for which is £100.

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is this an interest fee loan?

if not , should some goods on it prove faulty and needs replace/refunding....

then the whole agreement needs to be cancelled IMHO.

else klama might get the refund yes but he'll still be paying interest on the full borrowed sum for its life.

 

why not send the supplier/ebuyer a formal complaint?  by letter

 

 

 

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Wish I had read the truspilot reviews first before he used ebuyer they are pretty bad at refunds to the point people have had to do a charge back on the card.

 

No this is over 36 months with interest about £840 altogether. But he's using the TV set it up on the first day it came and was just assuming Ebuyer forgot to send the board and the first email back from them was they will look into it and get it sorted.

 

Even to the point of offering another alternative board then took ages to sort that out just to say no. so the 14 days have already passed.

 

I've never seen a situation like this where they have had to refund back to a finance company so not sure how it all works but can't do anything with Klarna atm because Ebuyer as messing about with the refund so as far as Klarna know there is no problems with the order.

 

I'll as him to email them again see what they say as it's shut now for the weekend.

 

Then take it further from there

 

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If they're being difficult then maybe cancel and return whole order and start again?

For what it's worth I have bought lots from eBuyer, would recommend them in a heartbeat and have had refunds processed without any grief.

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